232: John Ngo: Finding what customers want today - a podcast by Guests share stories and leadership quotes with inspiration from John C. Ma

from 2019-07-03T08:30

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John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in the customer experience and finding the balance with automation.