FTB# 162: Escalation Levels - a podcast by Axosoft, LLC

from 2011-02-08T14:15:02

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Incidents in OnTime have a special field for Escalation Level to use for Help Desk or Customer Support. Escalation levels are similar to other fields except they can be set to have different options on a per project basis, and they can be made so that they can only be promoted to the next level as opposed to skipping levels.