Crafting a Five Star Guest Experience with Kelley Jones - a podcast by Ovation

Get ready for a knowledge-packed episode! Kelley Jones is the Principal of Kelley Jones Hospitality and a sought after speaker who has spoken at the world's largest conferences. He also works as the President & COO of Hospitality Alliance, and has developed several other successful restaurant organizations. 

On this episode, Kelley and host Zack Oates discuss: 

• Interactive dining experiences
• Why service is more important than food
• The importance of recipe costing
• Making the guest feel important
• Delivery
• More

Thanks, Kelley!

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