Customer Success through Radical Transparency with Michael Buccellato - a podcast by Jeffrey R Kushmerek

Michael Buccellato (https://www.linkedin.com/in/michael-buccellato-15419737/) is at LawGeex, where he runs manages the highest ARR clients.  

Michael starts talking about how he transitioned from Business development roles into post-sales success. Discussion ranges from:

•  Customer lifecycle Onboarding to renewal, and the differences from large company to startups. 


• Wearing multiple hats and knowing when to specialize vs generalize. 


• Molding implementation for lawyers and non-typical users. 


• Getting involved earlier, in presales,  with customers to ensure successful implementations. 


• Identifying different user types and understanding their challenges


• Decreasing Time to value to set up success for renewals


• Radical Transparency in the sales process to make sure there are no surprises. 


• Initiatives Michael is working on to change internal behavior changes. 

Lots more from someone deep in the trenches working with customers every day. 

Further episodes of GSD - Getting Services Done

Further podcasts by Jeffrey R Kushmerek

Website of Jeffrey R Kushmerek