Fireside Chat | Phil Fersht Talks with ResultsCX MD and CEO Rajesh Subramaniam - a podcast by HFS

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Rajesh Subramaniam, MD and CEO, ResultsCX about the potential disruption and hype around GenAI and its impact on the IT and BPO industries and most particularly on CX services.

Phil and Rajesh cover a range of topics, including:

• Highlighting his current role at ResultsCX as well as bringing awareness regarding the organization and how it is navigating the changes by staying relevant for its clients.


• What is the current trend of clients focusing on AI and the potential impact it could have on the industry?


• How the focus in the current environment is on costs, and that generative AI will be impactful for the industry?


• What do you think the BPO industry is going to do in the next maybe 12 to 18 months, to respond to this? Who do you think are going to be the winners and losers in this whole scenario?


• Where are you going to place your big bets, do you think, with ResultsCX? Where do you see your company going, in the next couple of years?

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