Podcasts by HME Business Podcast

The Value of Education to an Evolving HME Industry from 2023-11-16T01:38

As crucial professionals in the healthcare continuum, home medical equipment (HME) providers must keep evolving and embracing change to better serve their patients. Matt Gruski...

Integrating Quality Improvement into Day-to-Day Activities from 2023-09-20T01:05

Quality improvement is an integral part of achieving Home Medical Equipment accreditation and maintaining it. But how is quality improvement defined for an HME business, and wh...

Episode 088 – People Power: Staffing for Success in an Ever-Changing World from 2023-06-30T02:16

An HME supplier’s success depends on building a team of fully trained, highly professional, and dependable staffers that are experts at what they do. But needing to frequently ...

Episode 087 – RCM and Security from 2023-05-08T21:57

Many HME providers are opting to outsource their revenue cycle management or parts of their RCM for a lot of different reasons. Most of those reasons are focused on optimizing ...

Episode 086 – Solving HME’s Tricky Staffing Challenges from 2023-02-28T02:50

The owners, operators and management of HME providers are currently contending with a tricky problem: There are certain roles within the HME business that require specialized k...

Episode 085 – Outsourcing&Analytics from 2023-02-17T02:30

HME businesses are facing staffing challenges that are impacting both their top and bottom lines, but there are outsourcing solutions that can help them. However, the key is to...

Episode 084 – Outcomes-Based Sales from 2023-01-25T05:42

We’ve all heard of outcomes-based and value-based care and how that trend is impacting provider care and business operations for HME providers, but what about sales? How do providers win over ke...

Episode 083 – Medicare Advantage Audits from 2023-01-11T08:30

Recent CMS audits of Medicare Advantage health plans uncovered roughly $12 million in net overpayments. Moreover, CMS said it was going to extrapolate the payment error rates across all Medicare...

Episode 082 – What’s New for Medtrade East from 2022-10-14T03:37

In less than two weeks, the industry will pack its bags to attend Medtrade East, which runs Oct. 24-26 at Atlanta’s Georgia World Congress Center. This year ma...

Episode 081 – The Strategic Value of Accreditation from 2022-09-30T23:47

Medicare accreditation goes much deeper than simply being able to bill Medicare as a DMEPOS supplier. In fact, accreditation has considerable strategic value for HME providers when it comes to d...

Episode 080 – DMEPOS Retailer Certification from 2022-09-27T05:27:39

Everyone HME provider knows that if you’re going to be a DMEPOS supplier, then you need to be accredited to bill Medicare. But what if you’re an HME provider that doesn’t supply Medicare? More s...

Episode 079 – Technology Building Blocks for HME&CRT Providers from 2022-09-16T03:28:57

Running an HME or CRT business is filled with a dizzying array of complex workflows and unique business, funding and care protocols, practices and procedures. That’s why Bill Paul, who, as a one...

Episode 078 – Reassuring Retail HME Customers During Tough Times from 2022-09-09T05:38:32

Ask any retail HME provider, and they’ll tell you that customer attitudes concerning the economy are impacting their buying habits. That’s not surprising, as monthly consumer sentiment data bear...

Episode 077 – Automated Resupply for Sleep from 2022-08-18T01:43:23

Resupply plays a pivotal role not only in sleep apnea patients’ therapy compliance and outcomes, but in the health of an HME provider’s business performance as well. That said, sleep resupply re...

Episode 076 — Medicare and Seat Elevation Funding from 2022-08-09T22:40:47

Could Medicare finally fund seat elevation systems for power wheelchairs? For the first time ever, it’s looking possible. Medicare is opening its NCD up to review, which would mean a public comm...

Episode 075 – Telehealth Innovations for HME Providers from 2022-06-28T21:56:25

Up until the Covid-19 public health emergency was declared, telehealth wasn’t at the top of the list of HME providers’ priorities. Now, telehealth has become the norm in U.S. healthcare. Dr. Sco...

Episode 074 – Hospital Security and HME Sales from 2022-06-23T06:12:31

On June 1 an armed assailant entered Tulsa, Okla.’s Saint Francis Hospital and opened fire, killing four people and injuring a number of other victims. How has that event impacted hospital secur...

Episode 073 – Simplifying the Transition to Homecare from 2022-06-01T06:12:18

The transition to the homecare setting represents an omnipresent challenge for anyone involved in post-acute care — and particularly for HME providers. Vijay Kedar is the co-founder and CEO of <...

Episode 072 – Product Protection Plans for Retail HME from 2022-05-23T23:51:31

We’re familiar with protection plans in our personal life, but there are some strong arguments why HME providers should consider offering them to their retail customers. Listen

Episode 071 – The Key to Patient Engagement from 2022-05-16T22:21:23

The world of HME is all about patient relationships — putting the patient front and center in the process. Maintaining patient relationships and maximizing patient engagement results in improved...

Episode 070 – The Return of VGM Heartland from 2022-05-13T01:29:57

VGM’s Heartland Conference is making its return as fully in-person event on June 13-15 in VGM’s hometown of Waterloo, Iowa, and is offering a lot of n...

Episode 069 — Healthcare Vertical Integration and HME from 2022-05-03T00:13:08

Vertical integration is a term that gets tossed around in healthcare, but what does it mean for the home medical equipment industry, and what should providers know about the trend? Laura Williard o...

Episode 068 — Whither Competitive Bidding Round 2024 from 2022-04-07T19:05:24

Have you been wondering about Round 2024 of competitive bidding? You’re not alone. Listen

Episode 067 — H.R. 6641 and Preserving the 75/25 Rate from 2022-03-24T07:04:41

HME industry advocates are currently focused on two pivotal legislative fights: advancing H.R. 6641 and working with Senate contacts on approaches to preserve the current 75/25 blended rate for ...

Episode 066 — A Sneak Peek at Medtrade West from 2022-03-11T08:59:05

With Covid-19 on the wane, Medtrade West is returning to Arizona’s Phoenix Convention Center April 4-6, and the show offers some new features and creative twe...

Episode 065 — DME and CMS’s Vaccine Mandates: More than Meets the Eye from 2022-03-01T00:02:13

How well do you understand CMS’s Covid-19 vaccine mandate for providers and suppliers? Are you sure? It turns out that, while the agency didn’t directly include DMEPOS suppliers and DME pharmaci...

Episode 064 — Respiratory: The Challenges of the Clinical Care Team During Covid from 2022-02-14T22:55:42

Covid-19 has forced a lot of change when it comes to respiratory services. How has the situation evolved for oxygen and respiratory providers and the clinical care team? John Medina, RRT, direct...

Episode 063 — Your Plan for CMS’s Audit Ramp-up from 2022-01-20T05:15:53

HME providers initially got a brief break from Medicare claims audits during the Covid public health emergency, but after resuming audits, the HME industry will face expanded audit challenges in...

Episode 062 — A New Approach to Sleep Mask Fitting from 2022-01-10T21:52:26

Sleep therapy is all about reinforcing patients’ compliance with their care, and the primary way to achieve that lies in ensuring they have the right mask for them. Comfort remains king. But the...

Episode 061 — The COVID-19 Fight Continues from 2021-11-16T07:53:54

For the past 18 months, only one trend has impacted the entirety of the HME industry, and of course, that trend has been COVID-19. Joining the podcast to discu...

Episode 060 — Telehealth Staffing of Respiratory Therapists from 2021-11-04T19:22:16

Staffing solutions are becoming an increasingly important part of how HME providers run their business. They let providers more nimbly expand and contract their staff based on referral partner a...

Episode 059 — Equipment Management: Getting Back to Basics from 2021-10-05T06:48:32

Equipment management sits at the heart of nearly everything HME providers do, but recent trends such as Covid-19 and the increased emphasis on infection control have made this fundamental busine...

Episode 059 — Equipment Management: Getting Back to Basics from 2021-10-05T06:48:32

Equipment management sits at the heart of nearly everything HME providers do, but recent trends such as Covid-19 and the increased emphasis on infection control have made this fundamental busine...

Episode 058 — Insourcing Your Best Employees from 2021-09-28T04:09:41

What happens when your best employee isn’t exactly your employee? HME staffing firm T...

Episode 057 — Outlining DME Policies&Procedures for Now — and the Future from 2021-09-20T19:25:52

HME providers and accrediting organizations share a common dilemma: Providers are trying to fill new and unique care segments as well as rapidly take advantage of market opportunities. They also...

Episode 056 — No-Touch Resupply from 2021-08-24T23:13:06

Any sleep provider will tell you resupply is a critical component of patient care and therapy outcomes, as well as a fundamental element of their business performance. They’ll also tell you it i...

Episode 055 — The Delta Variant and HME’s Supply Side from 2021-08-20T09:10:48

As the delta variant of COVID-19 makes a greater and greater impact on American healthcare, post-acute care and HME providers are really starting to feel its presence, particularly on the supply...

Episode 054 — Securing Remote HME Patients&Workers from 2021-07-29T17:16:08

While COVID-19 ramped up the need for telehealth and remote connectivity for both HME patients and remote and distributed HME workforces, the need for security HME providers’ data predated the p...

Episode 053 — Common Accreditation Site Survey Pitfalls and Corrective Action Plans from 2021-07-20T04:54:13

The year marks the big year for DMEPOS accreditation renewal for HME providers, and a major part of that process is the site survey. And, when it comes to those site surveys, there are some comm...

Episode 052 — Top-Line Legislative, Regulatory&Payer Relations Issues from 2021-07-16T03:20:11

The return of Medtrade West also saw the return of...

Episode 051 — Five Referral Sales Challenges Facing HMEs Right Now from 2021-06-10T19:56:42

As U.S. healthcare emerges from the COVID-19 PHE, HME providers face five referral sales challenges that they must overcome if they want to succeed in the “new normal.” HME sales expert Ty Bello...

Episode 050 — The Rise of the Value-Based HME from 2021-05-21T03:07:30

Brace yourself! COVID-19’s impact on U.S. healthcare might be fading, but not the patient demand. If anything, you can expect increased patient needs and a broadening set of requirements from yo...

Episode 049 — COVID-19 Lessons From a Policies&Procedures POV from 2021-04-27T06:16:02

HME businesses have adapted to a considerable number of changes during COVID-19, but what ones will stick around for the long haul? Tim Safley, the program director for the Accreditation Commiss...

Episode 048 — Telehealth Evals for Complex Rehab from 2021-04-20T07:07:28

When the COVID-19 pandemic, one sector of post-acute care that got hit hard was complex rehab, but there was an silver lining: CMS and other payers relaxed the guidelines around telehealth as a ...

Episode 047 – The Return of Medicare Claims Audits from 2021-04-07T05:44:01

Worried about audits? Maybe you should be. After hitting pause on claims audits during the COVID-19 PHE, CMS surprised everyone last fall by announcing it would resume those audits. Well now CMS...

Episode 046 — COVID-19 and HME: Going Forward from 2021-03-25T17:53:04

One segment of HME that has typified the entire industry’s experience with handling the disease has been sleep therapy...

Episode 045 —The New Normal for HME Sales Going Forward from 2021-03-16T22:08:59

If providers learned anything from COVID-19, it’s that they need a more robust and professionally aggressive selling process. Ty Bello, CEO of HME sales coaching and consulting firm Listen

Episode 044 — Hey, Where's My Stuff? Managing HME Inventory in the Field from 2021-03-01T01:59:08

When it comes to inventory management and equipment maintenance, HME providers contend with a unique dilemma: they have a considerable amount of inventory overhead, and much of it is out in the ...

Episode 043 — Managing the Digital Patient Experience from 2021-02-25T07:07:39

Various healthcare and market trends have been pushing the digital patient experience toward the home medical equipment industry for a few years, but COVID-19 set that motion on fast-forward. So...

Episode 042 — HME Sales Leadership and Strategy in 2021 from 2021-01-28T20:49:54

It’s 2021, and it’s time to think about how sales strategy will change for HME this year. Last year brought COVID-19 and with it considerable upheaval when it comes to HME sales, but providers l...

Episode 041 — Renewing Your Accreditation in 2021 from 2021-01-15T10:53:15

It's 2021, and with the New Year comes an accreditation renewal cycle for most DMEPOS providers. What do providers need to be thinking about this year and how should they be preparing? How has C...

Episode 040 — Reassessing Your Accreditation in 2021 from 2020-12-03T09:30:47

The New Year is nearly upon us, and 2021 represents another big renewal year for DMEPOS accreditation. Moreover, during these three-year renewal cycl...

Episode 039 — CMS’s Round 2021 Announcement and Proposed Rule from 2020-11-06T06:47:30

After weeks of radio silence, CMS finally announced Round 2021 and its proposed rule for rural providers. The announcement was shocking: it was only bidding two categories — both over-the-shelf ...

Episode 038 — COVID-19&Sleep Therapy: Going Forward from 2020-10-20T23:55:04

Sleep therapy is a perfect micro that defines the macro of HME when it comes to COVID-19. Sleep therapy providers have had to ascend a steep learning curve to reshape how they safely and effecti...

Episode 037 — Medicare Claims Audits: They’re Ba-aack from 2020-09-18T09:58:19

Back on March 30, CMS suspended its claims audits for the COVID-19 Public Health Emergency. Well, CMS surprised everyone in August by announcing it would resume those audits.

Audit expert...

Episode 036 — Backing the Fight to Protect Manual CRT Accessories from 2020-08-26T04:59:15

Do you have a free five minutes between now and Aug. 31? Then you have time to protect a vulnerable patient group. Don Clayback, executive director of the National Coalition for Assistive and Re...

Episode 035 — AAHomcare’s Ambassadors&The House Sign-on Letter from 2020-07-27T17:44:17

Tom Ryan, president and CEO of the American Association for Homecare, stops by to discuss two key items:

First, h...

Episode 034 — HME and Consumer Financing Options from 2020-07-07T05:33:08

Consumer financing is becoming commonplace in post-acute care, and that includes HME. In fact, with retail sales playing such a pivotal role in provider revenues, accommodating credit is downrig...

Episode 033 — Digital Tools for Serving Sleep Patients During COVID-19 — and After from 2020-06-01T07:05:51

Providers and vendors have deployed a lot of smart care tools and solutions during COVID-19. What happens after the crisis passes? Arturo Garcia, senior product manager of connected solutions fo...

Episode 032 — HME Operations: Inside the Pandemic from 2020-05-08T07:59:43

New York respiratory, sleep and HME provider Hampton Homecare Inc. has found itself at ground zero of the COVID-19 pandemic, and as its director of...

Episode 031 — Deep Dive into Federal, State and Private Payer Funding Changes During COVID-19 from 2020-04-21T19:35:34

Sponsored by McKesson, our special COVID-19 coverage continues with a deep dive into the many regulatory changes at the ...

Episode 030 — Assessing and Addressing Your COVID-19 Risk from 2020-04-09T18:16:19

In this special episode, accreditation expert Sandra Canally, RN, founder and CEO of The Compliance Team, joins the podcast to provide a mountain of s...

Episode 029 — HME's Emerging COVID-19 Protocols from 2020-03-31T23:24:51

Sponsored by PlayMaker Health — An in-depth effort to interview more than 20 HME providers of varying types and business models has uncovered comm...

Episode 028 — Respiratory HME and COVID-19 from 2020-03-27T06:55:39

One group of HME providers having to face COVID-19 head on are oxygen providers. The patients they serve are some of the most vulnerable to the disease. Josh Parnes, president of national provid...

Episode 027 — One HME Provider’s COVID-19 Response from 2020-03-23T20:23:59

As with all other facets of U.S. healthcare, the COVID-19 pandemic is impacting the HME industry in a big way. Gary Sheehan, MBA, president and CEO of Cape Medi...

Episode 026 — A Sneak Peek at the New AAHomecare Update from 2020-02-20T22:30:48

As HME providers in the western states prepare for the March 3-5 Medtrade Spring in Las Vegas, the American Association for Homecare is taking its regular AAHomecare Update, running March 4 from...

Episode 025 — Retail Trailblazing in Texas from 2020-02-14T09:37:25

Providers have felt the retail imperative for years, and some have even transitioned to – or began as – entirely retail businesses. But it’s not a slam dunk; there are some key things to do and ...

Episode 024 — Nasal High Flow: Opening Up New Revenue for Respiratory Providers from 2020-01-23T00:21:53

Respiratory care is learning that there is a wide variety of patients that need help with clearing their upper respiratory system so that they can achieve better alveolar ventilation. Enter nasa...

Episode 023 — Beating the High Cost of HME Human Resources from 2020-01-09T01:10:03

Staffing presents a tricky challenge for HME providers these days: Human resources are expensive, and in a competitive marketplace with winnowing reimbursement, they need to avoid wasting their ...

Episode 022 — A Sneak Peek at Medtrade Spring from 2019-12-20T08:35:55

Annual HME conference and ...

Episode 021 — How You Can Help the Urgent HME Legislative Push from 2019-12-13T02:23:42

The industry is working on...

Episode 020 — Retail HME Pro-tips — From a Retail HME Pro from 2019-12-04T19:47:58

Back in 2013, when HME providers were making tentative steps into retail sales, Wayne Slavitt decided to go all-in with his retail-only mobility and home medical equipment store Listen

Episode 019 — Are Physician Self-Referral Regulations About to Change? from 2019-11-15T08:16:48

This is the final installment of three special, post-Medtrade episodes. Kim Brummett, vice president of regulatory affairs for the American Association for Homecare, sheds some light on a propos...

Episode 018 — Third Party Administrators and MCOs from 2019-10-30T23:22:41

This is the second of three special, post-Medtrade episodes. Third-party administrators (TPAs) are increasingly getting involved in Medicaid Managed Care Organizations (MCOs) and often run right...

Episode 017 — Non-Invasive Ventilator Legislation is on the Way from 2019-10-29T17:26:18

This is the first of three special, post-Medtrade episodes. As many providers know, CMS has added non-invasive ventilators to Round 2021 of competitive bidding. Jay Witter, senior vice president...

Episode 016 — HHS OIG Expands Its Audit Workplan from 2019-10-18T04:47:14

Just in time for the Halloween season, we break some SCARY audit news: The HHS Office of Inspector General has expanded its audit workplan to include PAP supplies — again. Sleep equipment provid...

Episode 015 — The Incidence of Home Oxygen Fires in the United States from 2019-09-20T06:15:55

Did you know home oxygen fires kill one home oxygen patient every four days in the United States? Do you know what HME providers can do to help mitigate the issue? In this special edition of the...

Episode 014 — Revenue Cycle Management for HME Providers from 2019-09-03T22:28:04

In this special edition of the HME Business podcast, Executive Editor David Kopf interviews Sunil Krishnan and Fadi Haddad of HME and post-acute software company Brightree to take a deep dive in...

Episode 013 — Managing the Managed Care Opportunity from 2019-08-23T07:45:46

Jeffrey Baird, Esq., chairman of the Health Care Group at industry law firm Brown & Fortunato, P.C., discusses Medicare and Medicaid managed care opportunities, and how his Sept. 5 webinar, Mana...

Episode 012 — A New Opportunity for Sleep Providers from 2019-07-31T08:41:21

In this special edition of the HME Business Podcast, Executive Editor David Kopf interviews with Dr. David White, chief medical officer of Philips Sleep & Respiratory Care to examine a specific ...

Episode 011 — Big Changes at HME Business from 2019-07-14T23:35:28

After a long career in business-to-business media and the HME industry, HME Business Publisher Karen Cavallo is retiring. Executive Editor David Kopf — who will move into Karen’s role as publish...

Episode 010 — CMS's ZIP Code Changes and HME Sales to the CRT Market from 2019-06-21T09:45:36

John Gallagher, vice president of VGM Government Relations, and Ronda Buhrmester, Director of Reimbursement for VGM, discuss CMS’s decision to change the zip code designations for 381 zip codes....

Episode 009 — The Adoption of iLevel&Increasing Sleep Therapy Compliance from 2019-06-07T10:19:11

In this episode, Seth Johnson, senior vice president of government relations for both Quantum Rehab and Pride Mobility Products, talks about Quantum Rehab’s iLevel. Now more than 25,000 consumer...

Episode 008 — The 2019 Washington Legislative Conference from 2019-05-28T18:01:49

Each spring, the American Association for Homecare hosts its Washington Legislative Conference in Washington, D.C. to help providers meet with their lawmakers and staff on behalf of the industry...

Episode 007 — Expanding Resupply Revenues Beyond Sleep Therapy from 2019-04-29T21:18:15

This special episode examines how providers of more than sleep therapy supplies—for example, incontinence, diabetic supply, and enteral nutrition—can expand and optimize their resupply programs ...

Episode 006 — Round 2021: What You Need to Know; Plus Upcoming Events from 2019-04-10T07:09:42

Industry legislative expert Cara Bachenheimer of industry law firm Brown & Fortunato and General Counsel to the American Association for Homecare, offers key details on Round 2021; how providers...

Episode 005 — The Emergence of Specialized Accreditation from 2019-03-27T16:10:17

Longtime HME Business contributor Sandra Canally, founder and CEO of accreditation organization The Compliance Team, chats with Executive Editor David Kopf about where accreditation has been, wh...

Episode 004 — The Breast Cancer Patient Equity Act&Six-Year Lookback Audits from 2019-03-14T22:38:42

Nikki Jensen, vice president of Essentially Women, joins HME Business Executive Editor David Kopf again, this time to discuss The Breast Cancer Patient Equity Act, why Medicare needs to fund cus...

Episode 003 — Opportunities: Managed Care and Women’s Health from 2019-02-27T23:22:42

HME providers are constantly hunting for opportunities to diversify and broaden their revenues, and two such openings are managed care contracts and women’s health. HME Business Editor David Kop...

Episode 002 — The Industry's Legislative Agenda for 2019 from 2019-02-15T05:43:26

The 116th Congress has been in session for a few weeks now, so HME Business Editor David Kopf checks in with Tom Ryan of the American Association for Homecare (AAHomecare) and Don Clayb...

Pilot: Welcome to the HME Business Podcast from 2019-01-29T14:58:20

To kick off the HME Business Podcast, host of the podcast and editor of HME Business Magazine David Kopf gives some insight into the mission and future of the podcast. He is joined by HME sales ...