Zappos: Tony Hsieh - a podcast by NPR

Computer scientist Tony Hsieh made millions off the dot-com boom. But he didn't make his mark until he built Zappos — a customer service company that "happens to sell shoes." Now Zappos is worth over a billion dollars and known for its completely unorthodox management style.

Further episodes of How I Built This with Guy Raz

Further podcasts by NPR

Website of NPR