Jim Fish, CEO of Waste Management – Put your people first - a podcast by David Novak

Okay, imagine this…
Your alarm goes off at 1 a.m. In an hour, it’s your job to be on the back of a trash pickup truck. 
Oh, and by the way? You’re one of the top leaders of the company.Believe it or not, that’s exactly what today’s guest did … every week, for seven and a half years!
Jim Fish, the CEO of Waste Management, is just that kind of leader – one who spends time on the front lines to be with his team and truly listen to them. Jim is connected to the people he leads, and he’s focused on putting them first when he makes decisions. And he knows that by taking care of his people, they’ll then take care of customers, and that, in turn, provides value to shareholders.
It’s a fantastic formula, and it’s inspiring to hear how Jim is putting it to work while also finding new ways to think about sustainability.That includes being the title sponsor of the Waste Management Open on the PGA Tour, which SOMEHOW is a zero waste event despite the 700,000 fans who come for the party.
We get into all that and more in this episode, so listen now! You’ll also learn:

Two practical ideas to help you deal with a shrinking trade labor poolHow to use technology to minimize the impact of turnover

How they’ve reduced customer call volume by 25%What really goes into making the Waste Management Open a zero-waste event

Four traits of a healthy CEOTips for assessing risks for your business – and protecting your business from them

The weirdest piece of garbage they’ve ever seenALSO...


Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! https://howleaderslead.com/plan/Become a better leader in 5 days with our free, 5-Day Leadership Tune Up. This five-minute-a-day program is designed for the busy leader – it cuts right to the chase and gives you the practical know-how you’ll need to boost your confidence as a leader. https://howleaderslead.com/5-day-leadership-tuneup/



Subscribe to the How Leaders Lead podcast to ensure you never miss an episode! https://podcasts.apple.com/us/podcast/how-leaders-lead-with-david-novak/id1223803642

Further episodes of How Leaders Lead with David Novak

Further podcasts by David Novak

Website of David Novak