Podcasts by InPhocus

33. Big picture uncertainty from 2021-03-05T09:00

A number of folk on the PhocusWire and Phocuswright teams were - this time last year - preparing to head to Berlin for the annual ITB exhibition.

As we all now know, ITB was cancelled with...

32. Ending the year with the best of 2020 from 2020-12-31T08:00

Over the course of 31 episodes of InPhocus during 2020 we've spoken to a wide array of leaders from across the industry.

Many of the discussions have focused on the efforts being take...

31. Getting the right signals for a recovery from 2020-12-18T10:00

For the 31st episode of InPhocus we finally get to sit down with Geoff Ryskamp.

As travel brands examine their options to capture what most hope will be a return to some form of normality ...

30. Who'd be a business travel startup in a pandemic? from 2020-12-10T13:00

The short answer is: Tripkicks.

The U.S.-based company integrates with corporate online booking tools, so travelers can see real-time insights and alert...

29. A year like no other for travel startups from 2020-12-03T17:00

Phocuswright's State of Startups Re...

28. Travel insurance in a pandemic world from 2020-11-27T08:00

Travel insurance is one of those things that quietly rumbles along in the background of the trip - there to protect people when things go wrong.

Well, early-2020 was one of those periods w...

27. Pack your duffel bag, we're going to America from 2020-11-05T18:00

Duffel, at least for those of us in the press, was a fairly annoying new startup on the scene in 2017.

Why? It had raised a lot of money and did everyt...

26. Seizing opportunities in a pandemic travel market from 2020-10-29T17:00

The pandemic has given all sorts of headaches for travel brands, as we know.

But it has also inspired some new ideas that were probably never on the agenda for companies at the turn of 202...

25. A muted celebration for a quarter of a century birthday from 2020-10-22T19:00

This year probably feels like it has taken 25 years to pass for many brands in the travel industry. 

Vrbo is no exception to this, other than 2020 was go...

23. Time spent with Katz is never wasted from 2020-09-17T18:00

Cory Garner left American Airlines a few months ago - ending a 22-year career at the carrier where he was perhaps best known as the champion of the direct connect model in distribution.

He...

22. Selling travel in a different way from 2020-09-04T04:00

Nezasa CEO Manuel Hilty, like many CEOs of travel technology providers, had to react quickly on the onset of the coronavirus.

The company's perso...

21. Travel inspiration for those stuck on the couch from 2020-08-28T05:00

Imagine that you run a successful and respected online travel guide that focuses on Southeast Asia's myriad of fascinating backwaters and diverse cultures.

Over 15 years, travelers ha...

20. Looking to Russia for a different perspective from 2020-08-07T03:00

Russia is never far away from the headlines - whether it's politics, science or culture.

The country's travel sector is no less interesting, too - so add a global pandemic into t...

19. People want to move again from 2020-07-31T03:00

After months of lockdown, many people are keen to get back on the road as their respective countries ease on travel restrictions.

The so-called sentiment reports have been suggesting this ...

18. Innovators are primed and ready from 2020-07-16T10:00

Travel brands, as we all know, are trying to figure out how to emerge from the coronavirus pandemic in one piece.

Or, conversely, are plotting new paths for their customers and partnership...

17. Destinations, it's over to you now from 2020-07-10T05:00

We spoke to destination management expert Doug Lansky in the first few weeks of the pandemic.

Himself recovering from the virus at the time, he told us in the from 2020-06-18T06:00

Airline e-commerce projects are reasonably straightforward: a deal is signed; a carrier and its software partner spend months scoping out the product; it's built, integrated and testing tak...

13. Open for business, figuring out change from 2020-06-11T05:00

Tours, activities and attractions are at the sharp end of figuring out how to recover from the coronavirus pandemic.

They are, at least in the leisure segment of the travel industry, often...

12. Right place, right time for a travel startup from 2020-05-28T05:00

It's not all doom and gloom across the travel industry, that's for sure.

And, perhaps as a surprise to many, some travel startups are using the opportunity to shore up their stra...

11. An opportunity for NDC post-coronavirus from 2020-05-21T07:00

IATA's New Distribution Capability project had a rocky start in its bid to redefine airline distribution.

But recent years have seen a cooling of the anger from many sides that surrou...

10. Farelogix tells all on the failed Sabre deal from 2020-05-14T06:00

It was the deal that would supposedly help Sabre shape its quest to modernize airline distribution.

The November 2018 acquisit...

9. Stuck in the middle with you from 2020-05-07T05:00

Being an intermediary during the coronavirus crisis has not been an easy ride.

This isn't to say that a tough time has not been experienced by every other segment in the travel indust...

8. A chance to use your time wisely from 2020-04-30T04:00

For every type of travel brand the first few weeks of the coronavirus crisis was taken up with figuring out what to do from an operational perspective.

Reliable and effective customer serv...

7. Travel crises often ignite revolutions in the industry (sorry, not this time) from 2020-04-23T02:00

The coronavirus is going to change travel, perhaps not forever but certainly for a considerable amount of time. 

History shows us that the travel industry has a track record of seeing huge...

6. Being smart is all we have at the moment from 2020-04-16T05:00

Forecasting with smart data, a future role for hotels and intermediaries, loyalty programs and what lies next for Airbnb - hefty subjects during any time period but especially so during the coro...

5. Showing your value when a crisis hits from 2020-04-09T03:00

Business travel might be one of the sectors that eventually gets hit the hardest from the impact of the coronavirus - but the sector came into its own when the outbreak began.

Travel manag...

4. A jolt to make us all think from 2020-04-03T02:00

Yeoh Siew Hoon, founder of PhocusWire sister brand WebInTravel, has been in the perhaps rather unfortunate position of seeing the coronavirus have an im...

3. Living with the virus, thinking about a reset for tourism from 2020-03-26T16:00

Many in the industry are now at the stage where more of them are directly being hit by the physical effects of the coronavirus, either personally or their family members and friends.

The g...

2. In the midst of a crisis we can rethink the rules from 2020-03-19T10:00

The interaction between people in the industry has taken an unusual turn in recent weeks and months.

Before the usual conversations about business, many discussions have inevitably started...

1. Coronavirus came from nowhere and turned 2020 on its head from 2020-03-13T12:00

InPhocus is a brand new show from PhocusWire and Phocuswright - where the media and research divisions of our family together for a regular diss...

1. Coronavirus came from nowhere and turned 2020 on its head from 2020-03-13T12:00

InPhocus is a brand new show from PhocusWire and Phocuswright - where the media and research divisions of our family together for a regular diss...