Journey to the Cloud: Part 2 - a podcast by Bonnie D. Graham

The buzz: “The term Experience Economy was first used in a 1998 article by B. Joseph Pine II and James H. Gilmore, describing the economy after the agrarian economy, industrial economy, and most recent service economy. Businesses must orchestrate memorable events for customers. That memory becomes the product: the “experience”. en.wikipedia.org

Welcome to the Experience Economy, where experience-based services drive economic growth in transportation, hospitality, consumer products, entertainment and other industries.

Today, how your business manages and uses customer data is becoming as important as your products and services. How to do it right? A cloud-first approach can help accelerate cycle times, focus on strategic competencies, improve scalability and innovation, and allow customers to pay only for services they use. Are you on board yet?

We’ll ask Ethan Jewett at Mindset Consulting LLC, and Craig Stasila and Chris Pauxtis at SAP for their take on Journey to the Cloud: Part 2.

Further episodes of Internet of Things with Game Changers, Presented by SAP

Further podcasts by Bonnie D. Graham

Website of Bonnie D. Graham