Episode #67 Kennedy, Baer, and Shapiro - a podcast by Jed Hughes

As the Major League Baseball playoffs head to the American and National League Championship series, hear three executives discuss the variety of ways they support their organizations in terms of the fan experience and customer service. Sam Kennedy of the Boston Red Sox, Larry Baer of the San Francisco Giants, and Mark Shapiro of the Toronto Blue Jays are former guests that give a great perspective on these important topics in the current business of professional sports.

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