Podcasts by Karen Isnt Always Right

Episode 41 - Gretchen Lynch from 2020-12-06T21:59:13

Gretchen has been on KIAR before and wanted to come back on to further  discuss her experience as being a Karen and trying to get past what happened. We talk at length about why this behavi...

Episode 40 - Joshua Fowler from 2020-11-29T16:32:52

Joshua  Fowler - Joshua works at an auto parts supply company out on the east coast. To my surprise, that industry gets a lot more Karens than one would think. We talk about one particularl...

Episode 39 - Aaron Larkin from 2020-11-15T20:20:42

Aaron has been a truck driver for some time now and shares his unique perspective when it comes to Karen. We discuss the tendency for affluent areas to come with more attitude and how important ...

Episode 38 - Micahjosiah Borrenson from 2020-11-07T20:54:26

Micajosiah has been a manager in the grocery business and shares the importance of finding your calm.  He also talks about how a consistent schedule in the service industry can be invaluabl...

Episode 37 - Sara Girdler from 2020-10-28T19:07:58

Sara is a General Manager of a Gap just outside Chicago. Sara and I had a great conversation during this episode. We talk about the flight or fight response many folks have when a situation esca...

Episode 36 - Ryan Marr from 2020-10-21T21:44:10

Ryan has been a variety of customer facing jobs, is a former marine, and my oldest friend. We talk about the importance of developing a rapport and doing customer service face to face and why th...

Episode 35 - Jim Lenderts, Marijuana Enforcement Officer for Ft. Collins PD Shares His Customer Service Perspective from 2020-10-14T18:54:22

My guest today is Jim Lenderts, Marijuana Enforcement Officer for the Ft. Collins, CO Police Department.  He gave us the police officer perspective of customer service and shared some fanta...

Episode 34 - Jeff Klaene from 2020-10-07T21:50:39

The great and powerful Jeff joins KIAR again 

Episode 33 - Chris Chapman from 2020-09-09T17:51:12

Chris is the manager of a furniture store and he comes to us today to   talk about how to head things off at the pass with Karen, who Karen actually   is, and what it's like ...

Episode 32 - Nicholas Hinrichsen from 2020-09-02T17:43:34

Today's guest is Nicholas Hinrichsen, Stanford MBA and founder of an online used car s...

Episode 31 - Sherell Owen from 2020-08-27T20:41:34

Sherell is a an up and coming General Manager with Cinemark Theatres   as well as being a fellow KC Chiefs fan. She came on the show and shared her career progression which included &n...

Episode 30 - Ryan Steely from 2020-08-19T17:45:02

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy...

Episode 29 - Heath Poe from 2020-08-13T20:38:17

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy...

Episode 28 - Shaad Barth from 2020-08-07T03:04:25

We're   here to not only commiserate with   anyone serving customers and guests on a day to day basis, but to also   provide sympathy, empathy, and ultimately - gui...

Episode 27 - Michael Venner and I Talk Shutdown, Leadership, and Missing Our Teams from 2020-07-26T14:54:11

Michael Venner  is an outstanding GM for Cinemark Theatres in the Dallas area. Michael is someone who is constantly   thinking of new and better approaches to things and does an a...

Episode 26 - Renae Spargo: How to Stand Your Ground Against a Karen from 2020-07-19T14:59:57

Renae is a former GM for AMC Theatres and was one of the best bosses   I've ever worked for. She's now in the   banking industry and gives great advice on keeping it together...

Episode 25 - Oscar Gonzalez from 2020-07-12T14:53:06

Oscar is a GM with Cinemark Theatres and I'm a big fan of the   guy. On this episode, we talk about   his stint as an auditor, the difference in Guests in a discount market v...

Episode 24 - Luis Coria Talks About Winning the Customer, Not the Argument and the Challenges of the Parents of Teen Guests from 2020-07-04T17:48:55

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy...

Episode 23 - Susan Swan: Dedicated GM in the Face of Adversity from 2020-06-27T18:28:10

Susan and I discuss a lot of the challenges we face in the day to day  running of a theatre, but also talk a lot about what has kept us going in the   industry for so long. Susan ...

Episode 22 - Brady Tyler, Talent Development Specialist for Cinemark Theatres from 2020-06-20T19:41:52

Brady Tyler, Talent Development Specialist for Cinemark Theatres   joins us today. Brady is a face known to many within the Cinemark ranks and got his start taking care of customers &n...

Episode 21 - Brandon Hobby, Cinemark Director of HRIS Implentation Shares His Career Story and the MANY Hats He's Worn from 2020-06-13T14:21:29

Brandon and I first crossed paths when he was my auditor back in   2007. Pretty sure it was my worst   audit in my career and yet, I couldn't help but still like him as he's ...

Episode 20 - Wayne Fugate Shares What It's Like to Be Assaulted by Karen from 2020-06-07T18:26:08

Wayne is a good friend of mine and a fellow Theatre General   Manager. I'm not sure I've ever met   someone as passionate about doing things the right way and standing up for...

Episode 19 - Mike Perez and the Server Life from 2020-05-30T19:26:35

Mike and I met when I moved recently and I was in his restaurant and I   asked my server if she knew anyone who'd like to come on my podcast to talk   about working in the se...

Episode 18 - Heather Shares Her Movie Theatre Story from 2020-05-24T18:29:13

Heather takes us thru how she got her 1st job at a theatre and   worked her way up to being a Senior Manager at a theatre in the Chicago area. Heather is one of the most dedicated peop...

Special Episode 9 - Your Host Takes a Look at the "No, KaReN" FB Page from 2020-05-23T01:37:04

Christopher peruses and comments on the FB page, "No KaReN" and its associated comments.  Interesting stuff in there.

Episode 17 - Shane Householder Shares His Movie Theatre Adventures from 2020-05-16T23:49:39

Shane currently works in the training   department for AMC Theatres. He and I   became friends back in 2011 back when he had the impossible task of being my   mento...

Special Episode 8 - Todd Rapier Shares His Movie Theatre Story from 2020-05-16T19:30:13

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy...

Episode 16 - Charlie Street - A Cinemark Icon from 2020-05-10T13:47:53

Charlie Street started working in theatres when he was a teenager and ended his career as a Divisional Vice President.  He takes us through his career and shares his reason for why he loved...

Special Episode 6 - Danny Shares His Movie Theatre Story from 2020-05-09T17:16:59

Danny comes back to Karen Isn't Always Right!  This time, amongst a myriad of topics, he takes us through his career progression and shares why he's stuck around this industry for so long.<...

Special Episode 7 - Dustin Shares His Theatre Story from 2020-05-02T23:11:07

Dustin and I talk about how he got started working in movie theatres and his career progression.  He also shares why he loves the industry and the reasons he's stuck with it for so long. &n...

Episode 15 - Gustavo and I Talk Banking and Theatre Customer Service from 2020-04-25T21:06:11

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Karen Isn't Always Right is here to not only commiserate with anyone serving  &nbs...

Special Episode 5 - David Shares His Movie Theatre Story from 2020-04-19T17:14:59

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Karen   Isn't Always Right is here to not only commiserate with anyone serving  &nbs...

Episode 14 - Maya Talks Customer Service in the Banking Industry from 2020-04-18T23:10:34

Please show your support for Karen Isn't Always Right by going clicking on the link below:

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Episode 13 - Gretchen Lynch Talks About Her Time as a Karen from 2020-04-11T18:02:08

Karen   Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy...

Special Episode 4 - Crystal Shares Her Movie Theatre Story from 2020-04-02T18:42:44

Karen Isn’t Always Right is taking a moment to pivot a little. We’re going to share our stories about why we have a passion for working in movie theatres. We want to share these with not only ot...

Episode 12 - Brodie, Zeak, and Riley Discuss Karen from a Teenage Perspective from 2020-04-01T18:00:23

A customer service based podcast

Special Episode 3 - Jeff Shares His Movie Theatre Story from 2020-03-28T19:35:15

Karen Isn’t Always Right is taking a moment to pivot a little. We’re going to share our stories about why we have a passion for working in movie theatres. We want to share these with not only ot...

Episode 11 - Tyler and Christopher Discuss the Origin of Karen from 2020-03-26T18:08:52

Karen Isn't Always Right is here to not only commiserate with anyone serving   customers and guests on a day to day basis, but to also provide sympathy,   empathy, and ultima...

Special Episode 2 - Christopher shares his theatre story from 2020-03-24T19:16:05

Karen Isn’t Always Right is taking a moment to pivot a little. We’re going to share our stories about why we have a passion for working in movie theatres. We want to share these with not only ot...

Episode 10 - Christopher talks with Jeff about his social media presence from 2020-03-18T22:56:42

Christopher and Jeff talk at length about his approach to challenging guests on social media as well as many other things.

Episode 9 - Christopher and Alesha Talk Anxiety and the Green Mile from 2020-03-12T00:19:07

Alesha talked to me about how much she relates to the anxiety I discuss on the show and I thought, who better to come on and discuss their own personal experiences?

Karen   Isn'...

Episode 8 - Danny Might Think I'm a Bitch :) from 2020-03-04T23:59:56

Danny, with over 30 years of experience in customer service, shares his thoughts on the many challenges we've encountered over the years.  He may just think I'm a bitch, but I still somehow...

Episode 7 - Karen and My Anxiety from 2020-02-27T00:23:49

A very personal episode in which I discuss my personal anxiety associated with the extremely difficult guest and customers I encounter.  If you personally struggle with the same thing, I ur...

Episode 5 - Bry and Rick Chat With Their Old Boss from 2020-02-19T21:25:46

I sit down with Rick and Bry, a couple of former managers of mine.  We talk about some of our experiences in the early days of working together as well as a few of the new, crazy things tha...

Special Episode 1 - "Fucking Karen" (courtesy of Jake from Northern Colorado) from 2020-02-16T01:02:48

Jake shares his terrible run in with Karen while working his 3rd shift at the local Walgreens.  Fucking Karen indeed.

Karen Isn't Always Right is   here to not only commise...

Episode 4 - My Son and I talk Pizza, Customers, and Joe Rogan from 2020-02-13T18:36:06

My son and I discuss his experiences as a teenager working in customer service.  Riley shares his thoughts on some of the challenges he's faced while working at a pizza joint as well as a c...

Episode 3 - Christopher Going Solo Again from 2020-02-13T18:27:36

Christopher shares his thoughts again about some specific customer encounters, the upcoming busy season at his job, and why he started this podcast.

Karen Isn't Always Right is here to no...

Episode 2 - Some Alone Time With Your Host from 2020-02-13T18:21:50

This episode is your host, Christopher, discussing his thoughts about Karen, customer service, and pretty much any other random thought that passes through is brain.  

Karen Isn't Al...

Episode 1 - An Introduction to Karen Isn't Always Right from 2020-02-13T18:15:44

The inaugural episode of Karen Isn't Always Right and what we're about.  We're still a little ghetto in terms of production, but we'll get better!  Hang in there and if you have ideas ...