Podcasts by LIP Service for Contractors

How to Deal with Customer Complaints 101 from 2022-09-09T20:23:08

Welcome to another episode of Lip Service for Contractors. Customers can sometimes be wrong and sometimes right, regardless, customer complaints are a nightmare f...

Building a Team - Hiring Your Opposite from 2022-09-01T18:34:53

The LIP Service crew talks about building a team. 

The Blame Game from 2022-09-01T15:31:39

The LIP Service crew talks about the blame game

Employee Transition from 2022-09-01T15:27:22

The LIP Service crew talks about employee's transitioning. 

What To Do When Employees Leave from 2022-08-11T15:26:30

The LIP Service crew talks about what to do when your employees leave..

Off Season from 2022-07-28T22:04:03

The LIP Service crew talks about how you can thrive during the off season. 

Abundance vs Scarcity from 2022-07-21T13:42:28

The LIP Service crew talks about abundance vs scarcity

Micromanagement from 2022-07-14T15:36:26

The LIP Service crew talk about micromanagement.

How to NEVER Miss a Goal Again from 2022-07-07T20:10:41

The LIP Service crew talk about how to never miss a goal again.. and heres how you can acheive that. 

Get Your Training Right! with Stephen Dale from 2022-07-05T16:39:43

The LIP Service Crew chat with Stephen Dale of Power Selling Pros about getting your company training programs right!

4 Types of Employees in EVERY Company from 2022-06-16T18:35:38

The LIP Service crew discuss the four types of employees that work in every company... 

Which on are you?

Booked - Answering Service from 2022-06-09T23:12:25

The LIP Service team sits down with Booked, the night answering service, to learn more about what they offer and how they got here. 

Transitioning Your Family Business with the Wilson Boys from 2022-06-03T03:44:52

The LIP Service Crew talked with the Wilson Boys about transitioning your family business. 

In-House Training v. Outsourcing Training - Which Should YOU Do? from 2022-05-26T18:33:52

The LIP Service Crew, all of whom own TRAINING COMPANIES, discuss the brutal truth about outsourcing your training v. doing it in-house...

Incentivize Your People with Mark Atherstone from 2022-05-21T01:18:54

The LIP Service for Contractors crew talks with Mark Artherstone of The Wrench Group to talk about tech training and incentivizing your people. 

How to Approach Financing! - Guests from Service First Financial from 2022-05-12T15:44:10

The LIP Service Crew talk to the team at Service First Financial about how Contractors should approach financing.

Mike Wilson from Any Hour Services - Building a Multi-Million Dollar Business from 2022-05-03T17:22:05

The LIP Service Crew talk with Mike from Any Hour Services about his amazing experience in the Trades...

Direct Mail for Contractors (Yes, It Works!) from 2022-04-18T21:49:52

The LIP Service Crew chat with Andrew of Best PostCards on direct mail for Contractors.

How to Interview A-Players from 2022-03-24T22:25:26

The LIP Service Crew makes it simple to interview for A-Players. 

Lion Mentality from 2022-02-28T23:27

Do you have what it takes?

The HR Guy - Structuring Your Pay Plans from 2022-02-21T23:24:33

The H.R. Guy sits down with the LIP Service team to talk about structuring your Home Service Business's pay plans.

Our Predictions for Contractors in 2022 from 2022-02-14T18:44:51

The LIP Service Crew predicts what will happen to the trades in 2022.

Joe Crisara - Mindset for Contractors from 2022-02-08T00:34:38

Ready to hear the master of the Contractor Mindset reveal his secrets? Listen in...

A Simple Secret to Standing Apart from Competition from 2022-01-24T23:24:14

Can it really be as simple as... IGNORING everyone else?

Ellen Rohr - Building Wealth in the Trades from 2021-12-17T21:27:05

Ellen Rohr is a bestselling author, speaker and leader of the successful Zoom Drain franchises. If you want to learn how to build wealth in this industry, she's the person to learn from.

What It's Like To Be Poor from 2021-12-09T17:28:21

Brigham & Laura have a deep conversation about what it's like to be poor...

Pay Your Technicians by Hour or by Performance? from 2021-11-18T23:17:55

The LIP Service Crewdives into the heated topic of paying your Technicians by hour or by performance. 

Rick Hutcherson - What a Good Comfort Consultant Looks Like from 2021-10-28T16:48:23

The LIP Service crew have a conversation with Rick Hutcherson about what makes a good comfort consultant. Rick Hutcherson is one of the most motivating speakers in the HVAC/plumbing industry. Ri...

Seller Beware - How to Navigate Private Equity Groups from 2021-10-21T22:14:20

Private equity groups are purchasing HVAC and Plumbing Contractors all over the country - should you be on notice?

Distributor Price Increases&Equipment Shortages from 2021-10-14T16:48:54

The LIP Service Crew explains how you should respond to distributor price increases and equipment shortages.

How to Make Contracting More Fun from 2021-10-07T23:40:08

A topic almost NO ONE address in the Trades.

"Deep Thinking Leadership" from 2021-09-20T17:05:19

Brigham & Laura dissect Brigham's "deep thinking" leadership style.

Unfiltered Opinions on HVAC Leasing Programs from 2021-09-03T15:22:40

The LIP Service Crew give their honest, unfiltered opinions of HVAC leasing programs.

How to BE DIFFERENT from 2021-08-20T16:47:15

Zac & Josh give an EPIC rift on being different in your contracting business.

Work From Home or From the Office? from 2021-08-09T18:11:51

The $100 Million Contractor, The Confused Millennial and the rest of the LIP Service Crew debate working from home or from the office - and how.

The Barriers to Growing Your Business from 2021-07-27T17:55:29

The LIP Service Crew helps you understand the barriers you'll face in growing your Service Business at ALL levels and how to overcome them.

Technicians Doing Side Jobs from 2021-07-08T15:38:43

The LIP Service crew explore how to handle Technicians doing side jobs. 

Our Biggest Business Mistakes from 2021-07-01T19:47:51

Listen in while the LIP Service Crew describe their biggest business blunders in more than ten years of experience.

Customer Service Mindset from 2021-06-25T15:53:52

Brigham and Laura have a riveting conversation about the customer service mindset of today's successful contractors.

The Contractor's Guide to Making Connections from 2021-06-17T17:30:53

Laura and Brigham explore how contractors can make the most of getting back to seeing people in-person at events and trade shows!

The Dangers of "One-Man Armies" from 2021-06-10T19:55:56

The LIP Service crew warn of the perils of relying too heavily on just one man or woman to grow the business....

Content Marketing for Contractors from 2021-06-03T20:11:43

Zac & Josh chat about how Home Service Contractors can use Content Marketing to grow their business. 

How to Pay Yourself PROFIT FIRST from 2021-05-27T19:19:57

The LIP Service Crew explain how to make more profit, even if your revenue doesn't change.

Finding What Works and What Doesn't For Your Unique Business from 2021-05-24T17:35:14

Finding what works and what doesn't in your business is difficult. But after you listen to this episode of LIP Service, you'll have a better understanding of how to test to find what works for y...

4 Steps to Launch New Ideas from 2021-05-14T15:22:02

The LIP Service provide a super simple 4-part framework for how to launch new ideas in your business.

The 20-Hour Work Week from 2021-04-29T16:27:30

When you learn the 20-hour work week method for outsourcing work (especially robotic, repeatable work) to lower-cost labor and technology, your business and life will change forever.

The $150 Million Contractor Talks About Leadership from 2021-04-26T14:56:06

Josh Kelly, the $150 Million Contractor has a conversation with Zac, The Confused Millennial, about his leadership philosophy and style.

How to Know If You Should Quit from 2021-04-15T17:08:07

The LIP Service Crew dive into the topic of QUITTING. How to know if it's right for you, how to move on, and more importantly, how to persevere.

Held Hostage by Your Best Employees from 2021-04-01T16:56:03

Josh Kelly & Brigham Dickinson explain how to respond when it feels like your best people are holding your business hostage.

Our Best Goal-Setting Methods from 2021-03-17T22:30

The LIP Service Crew go into detail about different methods you can use to set and achieve goals.

Our Best Goal-Setting Methods from 2021-03-17T22:30

The LIP Service Crew go into detail about different methods you can use to set and achieve goals.

The Real Job of a Business Owner from 2021-03-10T23:30

The LIP Service Crew go into detail about the REAL job of a business owner.

How to Motivate Your Team from 2021-03-03T23:30

LIP Service Crew goes into detail on how to motivate YOUR team.

20 Ways to Build a Fence Around Your Customers from 2021-02-24T23:00

LIP Service Crew go into detail about how YOU can build a fence around your customers.

How to Align Your Business Model With Your Dreams from 2021-02-17T22:00

The LIP Service team go into detail about lifestyle businesses VS. profit centered business and how to align your business model with your dreams.

Covid = More Money from 2021-02-10T23:00

The LIP Service Crew discuss how Covid 19 has affected the home services industry.

The ULTIMATE Secret to Learning Fast from 2021-02-03T23:30

The LIP Service crew go into detail on how to learn FAST.

Stop Telling Your CSRs to "Answer The Phones" from 2021-01-27T23:00

The LIP Service Crew goes into detail about the REAL job of a CSR.

How to Deal With Angry Customers from 2021-01-20T23:00

The LIP Service Crew go into detail about how to deal with ALL kinds of angry people.

Tony Hsieh's Customer Service Legacy from 2021-01-13T23:00

The LIP Service Crew chat about the customer service legacy of Tony Hsieh after his tragic passing in 2020, and what today's contractors can learn from him.

Creating 30+ Hours in a Day (Rookies Have 24) from 2021-01-06T23:00

Make Meetings Great Again 😃 from 2020-12-30T22:00

Most meetings are as interesting as watching paint dry. In this episode, the LIP Service Crew break down and how to change that for your company.

Inspiring 2-Minute Holiday Message from 2020-12-27T21:58:39

Happy Holidays from the LIP Service Crew.

The Real Job of a Dispatcher from 2020-12-17T00:02:43

The LIP Service Crew clarify the real job of a dispatcher.

How to Build an Unstoppable Brand&Culture from 2020-12-10T03:22:01

The LIP Service Crew debate the best brand & culture building strategies for contractors.

The Perfect Customer Journey from 2020-12-02T23:55:44

How to craft the perfect customer journey for your Home Service Business.

Reporting&Accountability for Contractors from 2020-11-19T03:24:59

Great reporting can be a game changer for your business. Here's how to get it right.

8 Steps to Contracting Success (Part 2) from 2020-11-12T21:29:03