Is It Time to Cancel Customer Service? - a podcast by Stranger Times Studios

Show Notes from this episode:
Required Reading: https://hbr.org/2021/09/elevate-employees-dont-eliminate-them (Elevate Employees, Don’t Eliminate Them | Harvard Business Review)https://www.latimes.com/business/story/2021-08-03/column-coronavirus-customer-service (Some companies think customers are OK with lousy service. | LATimes)
https://www.inc.com/jason-aten/its-time-for-companies-to-stop-blaming-pandemic-for-terrible-customer-service.html (It's Time for Companies to Stop Blaming the Pandemic for Terrible Customer Service | Inc)
https://www.forbes.com/sites/christopherelliott/2021/01/28/this-is-how-the-pandemic-improved-customer-service/?sh=4572aa6648dd (This Is How The Pandemic Improved Customer Service | Forbes)https://blog.hubspot.com/service/importance-customer-service (Why Customer Service is Important | HubSpot)

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