Developing lifelong customers with Eric Albert, Albert Bros. Inc. - a podcast by Ari Santiago

In this episode, Eric Albert, President of Albert Bros. Inc., speaks with Ari about the importance of safety in the workplace, how to retain your employees, and the value of lifelong customers. Their longest customer has been with them for over 100 years!

Eric tells Ari all about the history and the many generational transitions that have occurred in this 125 year old company! Safety, community involvement, and exceptional customer service have been at the forefront of the company's goals since 1895!

The company has changed and developed during the course of its long history, but Eric believes they need to keep up with technology and investments to continue moving forward. This company is doing something incredible for the environment, while providing true value to its customers and the CT manufacturing community!

Books discussed in this podcast:
-Practically Radical: Not-So-Crazy Ways to Transform Your Company, Shake Up Your Industry, and Challenge Yourself by Bill Taylor
-Mavericks at Work by Polly G Labarre and William C Taylor
-In Search of Excellence by Robert H. Waterman Jr. and Tom Peters

Eric Albert, Albert Bros. Inc.
Albert Bros. Website: https://albertbros.com/
Albert Bros. LinkedIn: https://www.linkedin.com/company/albert-bros-inc/
Albert Bros. Facebook: https://www.facebook.com/albertbrothersinc
Eric's LinkedIn: https://www.linkedin.com/in/eric-albert-8a565b13/

Ari Santiago, President/CEO/Founder, IT Direct
Company Website: https://www.gettingyouconnected.com/
Company Facebook: https://www.facebook.com/itdtech/
Company LinkedIn: https://www.linkedin.com/company/it-direct-llc
Company YouTube: https://www.youtube.com/user/itdirect151
Ari's LinkedIn: https://www.linkedin.com/in/asantiago104/

Podcast produced by Miceli Productions: https://miceliproductions.com/

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Website of Ari Santiago