Employee Experience with Jill Raff - a podcast by Thom Singer

In episode 680 of the "Making Waves at C-Level" podcast, we meet Jill Raff. She is an expert on employee experience and in this interview she shares how to be an employer of choice via how you treat you people. When you build the right culture inside your company, you positively impact the bottom line.  

About Jill RaffJill Raff is the globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and In?uencers, who works with executive leadership who recognizes the paradigm shift; the non-negotiable creation of a more humanized work culture prioritizing their internal customers, their employees. 

Through speaking, consulting, courses, and workshops, Jill helps clients, such as McDonald’s and Coca-Cola, that acknowledge their people are their greatest asset, and need help creating systems and procedures to develop the collaborative culture which exhibits this core value.Work with Jill to become the Employer of Choice and gain employee and customer lifetime value through her methodology connecting the employee experience (EX) to the customer experience (CX)- EX2CX™. She works with organizations co-creating a human-centered workplace of diversity, equity, inclusion and belonging. Regardless of industry, it will be evident that your “people bottom line” will get you to your financial bottom-line goals, and beyond. 

While many professionals talk about customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operators of one of the first McDonald’s franchises, store #150. Her customer service philosophy originated from observing her parent’s work and interactions with legendary founder, Ray Kroc. EX and CX are in Jill’s DNA.Based on her diverse background working in multiple industries – and living in 7 countries – Jill developed her Inside-Out Framework™, described as “where McDonald’s and Michelin meet.”

Partner with Jill to turn employees into brand ambassadors and customers into raving fans. Her client’s find benefits in Transforming Transactions Into Interactions™, leadership potential, employee engagement, strong communication and emotional intelligence producing a strong ROI. Avoid the great resignation. Establish a genuine Connection-Culture throughout your Employee Journey. Create 5-star customer experiences through EX2CX™ -- Jill’s unique strategy that Turns Your Employees Into Advocates and Customer Magnets.

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