What We Hate About Those People - a podcast by David Maister
from 2007-07-02T07:00
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The key to giving your clients a great client experience is to understand what it feels like to be a client. In the following clip, we explore exactly that, by drawing on our common experience of being the patient of a doctor.
Further episodes of Managing, Strategy, Business: David Maister Live videocast
Further podcasts by David Maister
Website of David Maister