TurboTax maker Intuit faces mass arbitration - a podcast by Marketplace

The IRS offers some taxpayers the option to file their taxes online for free using commercial software. But this year, fewer companies will be participating. Intuit, the maker of TurboTax, is out, and it has been in a fight with many of its customers since a 2019 ProPublica investigation found that the company allegedly misled consumers into paying for supposedly free services. Marketplace’s Kimberly Adams speaks with Justin Elliott, one of the reporters who broke the story, He says TurboTax has tried to shield itself from traditional class-action suits.

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