Podcasts by MCM CommerceChat

GA4: Unraveling the New World of Google Analytics from 2023-10-03T20:08:36

The digital landscape has experienced a seismic shift with the recent sunset of Google Universal Analytics (UA) in favor of Google Analytics 4 or GA4, introduced in 2020. As of July 1, Google st...

Tailored Brands Leverages AI to Optimize Inventory Management from 2023-09-05T14:36:37

Tailored Brands, a menswear and formalwear retailer that includes Men’s Wearhouse and Jos. A. Bank, needed to anticipate customers’ evolving preferences for various style, color and size choices...

Who Is Leading in GenAI Readiness and Projected Business Impact? from 2023-08-17T17:55:58

It’s undeniable that artificial intelligence is having a major impact across industries. But what does that mean in dollars and cents? IHL Group has estimated the business impact of AI, GenAI an...

MCM CommerceChat: U.S. Spending on Returns Equals Public School Budget from 2023-08-09T16:22:29

With ecommerce returns close to a $1 trillion problem for retailers, companies continue to wrestle with ways to reduce the number of orders getting sent back. In many ways it's a problem of thei...

Looking At UPS-Teamster Scenarios from 2023-07-14T13:42:01

Can UPS and the Teamsters reach agreement in time? Should UPS meet the union's demand for higher part-time worker pay, or leave its last offer on the table? Is there a joint realization that too...

Returns: Minimizing the Impact of Escalating Costs from 2023-07-12T19:20:16

Managing the costs of returns and leveraging them as an opportunity is critical for retailers.  Returns might be a significant expense, and while managing those costs is critical to maintaining ...

The INFORM Act: What You Need to Know from 2023-06-02T15:49:45

The INFORM Act goes into effect June 27, to help stem the tide of counterfeit goods on ecommerce marketplaces. The FTC can impose fines and injunctions against marketplace operators that don't p...

Test Podcast Post from 2023-05-18T16:45:41

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What’s Going On with the Booming Recommerce Industry? from 2023-05-18T15:10:06

Secondhand clothing has come a long way since the days of the community thrift store as quick-acting brands have positioned themselves to capture some of the $100B global recommerce market.  … Listen

Retailers’ Real Appetite for Sustainability from 2023-05-11T19:39:42

A new global study by IBM found that 61% of CPGs and retailers are purposefully aligning sustainability and operational goals: 77% said sustainability investments will accelerate business growth...

Talking Ecommerce Operations Technology Summit with H&M from 2022-04-14T14:36:42

Sustainability in ecommerce operations, the rise of autonomous vehicles and the need for supply chain visibility were all covered in day one of Ecommerce Operations Technology Summit 2022 in Orl...

High-Flying DTC Brands Coming to Earth from 2022-03-18T20:17:01

Direct to consumer or DTC was hot as a firecracker a few years ago, as brands like Allbirds and Warby Parker flew high by bypassing the retail channel. Now the tide seems to be turning as severa...

Creating Peel-Off Stacks at Port for SMBs from 2022-03-04T19:19:30

Peel-off stacks, dedicated piles of 50 containers or more, are a great port congestion solution if you’re a mega shipper like Walmart, but less so if you’re an SMB. But now smaller players can h...

The Metaverse: Megatrend or Market Noise? from 2022-02-23T21:30:04

Reminiscent of"The Matrix,"the metaverse is a fully immersive virtual world where people can interact and engage in gaming, concerts or live sports. Facebook rebranded to Meta, and brands from V...

Supply Chain Crisis: Applying Long-Term Thinking from 2022-02-04T21:23:52

Abe Eshkenazi, CEO of the Association for Supply Chain Management (ASCM), said organizations need to take more of a long-term, systemic view vs. short-term fixes in response to a crisis. In this...

Square/Afterpay and the Broader BNPL Trend from 2021-09-27T15:43:04

BNPL has caught on more broadly in other markets but it's certainly poised to catch on here. Square's pending $29b acquisition of Afterpay is certainly a major indicator, as are other deals. Wha...

Livestreaming Shopping: The New Virtual Mall? from 2021-09-17T16:57:45

The last 18 months of lockdowns and restrictions have made it hard for consumers to shop at stores, eliminating the pleasure of leisurely, impulse buying, seeing a product or speaking with an as...

Instacart and the Great Facebook Talent Raid from 2021-09-13T20:17:24

Instacart has been on its own shopping spree, hiring away Fidji Simo, who ran Facebook's main app, as CEO, as well as Facebookers Carolyn Everson as president and Asha Sharma as COO. What’s behi...

Prepping for Peak Season at Burton from 2021-07-23T16:42:17

Israel Maynard, Senior Director of International Logistics and Fulfillment for outdoor gear and apparel retailer Burton, has been busy working with vendors overseas and partners here to get ever...

Ecommerce Operations Software: After the Go Live from 2021-07-20T15:43:28

After a major software implementation, how do you deal with issues that inevitably crop up? Katie Langrock, VP of Operations at Vermont Teddy Bear and a panelist on this topic at Ecommerce Opera...

Rolling With the Changes, Meeting New Demand at Tractor Supply from 2021-07-14T18:10:30

As the pandemic settled in, many were looking to escape urban environs and get back to the land. Letitia Webster, Tractor Supply’s SVP of ecommerce, omnichannel and MDM, and a keynote at Ecommer...

How Best Buy Approaches Hiring and Staffing Challenges from 2021-07-13T20:29:33

Finding enough workers is a problem, and you need to be mindful of how the workforce is changing to meet staffing objectives. Mark Irvin, chief inclusion and diversity officer for Best Buy and a...

Driving Toward Interoperability for Warehouse Robots from 2021-07-06T20:53:31

There has been a steady proliferation of autonomous mobile robot makers. This while demand has grown for AMRs in order fulfillment, as ecommerce booms and labor is tight. But can different wareh...

3 Years After Wayfair Decision, Issues Continue from 2021-06-28T18:47:23

In our latest MCM CommerceChat podcast, Liz Armbruester of Avalara, and Kevin Permenter of IDC provide an update on the ecommerce taxation landscape, three years after the landmark Wayfair decision...

Breaking Down New EU VAT Changes from 2021-06-24T15:08:46

As of July 1, the EU is updating how retailers calculate Value-Added Tax (VAT) when selling goods into member countries. This extends a 2015 change to include low-cost ecommerce goods under 22 Euro...

Relaxing of Amazon FBA Storage Rules, Explained from 2021-06-11T15:21:42

Amazon has revoked the 200-unit limit for new FBA sellers and changed how it assesses sellers’ storage limits. New sellers can start with 500-1,000 units depending on their storage type. It also no...

Uncommon Goods Steps Up Its SMS Marketing Game from 2021-04-12T14:22:09

Based in Brooklyn, NY, ecommerce crafts marketplace Uncommon Goods has been tested automated SMS campaigns, including for retargeting. Brian Hashemi, head of marketing and analytics for Uncommon Go...

Keeping Brand Loyalty as Eyes Wander from 2021-03-25T21:08:11

A study last fall by Omnicom showed a drop of those professing to be brand loyal, from 65% in March to 49% in November, with the pandemic, social issues and product pricing and availability as driv...

Amazon Logistics: Ready for Prime Time? from 2021-03-18T21:17:36

Last week Amazon spent $131 billion for a 19.5% share in ATSG, which operates aircraft it leases. And many believe Amazon Logistics is looking to restart delivering non-Amazon volume from its shipp...

The Shrinking Gender Gap in Shopper Preferences from 2021-03-08T16:43:53

While there may not be as many women buying drills and crosscut saws at Home Depot these days, it appears that men and women have a lot more in common these days in terms of shopping preferences. R...

Talking Jeff Bezos Departure with an Amazon Alum from 2021-02-03T17:27:40

With Amazon announcing that CEO Jeff Bezos is stepping down in Q3 from day-to-day management of the company he founded in 1994, what will change? Will the well-oiled flywheel continue to spin? We a...

Fake Reviews and Brushing on Amazon from 2021-01-08T18:50:01

Amazon has had a problem with "brushing" on its 3P marketplace, where unscrupulous sellers boost star rankings by loading up listings with irrelevant, bogus reviews. What is Amazon doing to counter...

Mobile Apps in 2021: TikTok, Ad Spend and Livestreaming from 2020-12-09T14:00:53

Cyber Weekend 2020 presented yet more evidence of the the monster that is mobile commerce: 40% of Black Friday sales were from smartphones, Adobe said. As mobile apps going hand-in-glove with this ...

Omnichannel in 2021: What to Expect from 2020-12-08T14:00:03

Whether we see a reduction of the pandemic in 2021 (hold breath here), the retail landscape has been forever changed and omnichannel is locked in. How will retailers continue to adapt in a very cha...

Dustup Between California Tax Authority and FBA Sellers, Explained from 2020-11-18T18:39:15

The Online Merchants Guild is suing California's taxing authority for holding Fulfillment by Amazon (FBA) sellers liable for back sales tax. The issue: Is inventory stored in California by Amazon, ...

Will Global Privacy Control Protocol Succeed Where Do Not Track Failed? from 2020-10-20T18:12:49

Global Privacy Control focuses on letting consumers opt out of the sale of their personal data to third parties. The early-stage coalition includes the Electronic Frontier Foundation and Mozilla. R...

Of Content Fraud, Consumers and COVID-19 from 2020-07-30T17:45:25

Digital fraudsters are nothing if not opportunistic, and the current pandemic is an excellent example. Many reports from consultants and researchers talk of increasing scams and tricks, and “conten...

How Will USPS Policy Changes Impact Shippers and the Agency Itself? from 2020-07-20T20:35:25

What do major changes at USPS mean for thousands of businesses that rely on it daily for parcel delivery, as well as giants like UPS, FedEx and Amazon? How will these changes affect SLAs and CSAT? ...

Microbrowsers and “Dark Social” and the Implications for Brand Marketers from 2020-07-08T22:02:57

Understanding microbrowser traffic and its relationship to social can help correlate where conversions are really coming from, enabling marketing spend to be adjusted accordingly for better ROI. Ja...

Coming EU VAT Updates and Their Impact, Explained from 2020-06-30T21:51:35

The European Union is making sweeping updates to how retailers need to calculate Value-Added Tax (VAT) when selling goods into its member countries, effective July 1, 2021. Peter Boerhof, EU VAT di...