Episode 1: The Art of Customer Delight with Thomas A. Stewart and Patricia O’Connell - a podcast by Stern Strategy Group

In episode one of this two-part series, service design experts and co-authors of “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight,” Tom Stewart and Patricia O’Connell talk to Minds Worth Meeting about the science of service design and the importance of designing your company around service. Tom Stewart and Patricia O’Connell are available for paid speaking engagements including keynote addresses, speeches, panels, conference talks, and advisory/consulting services through the exclusive representation of Stern Speakers, a division of Stern Strategy Group®.

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