Podcasts by MSP Power Up
The key to higher profits isn't higher prices - it's increased efficiency. We're here to share the secrets to MSP success that it took us decades to learn. So, are you ready to Power Up your MSP?
Further podcasts by ServiceTree CONNECT™
Podcast on the topic Firmengründung
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4. Open Letter To People Trying to Sell MSPs stuff from 2023-11-15T17:00
Consider this a heartfelt message to all the service companies courting MSPs out there. Why subject yourself to a never-ending sales carousel, where every pitch sounds like déjà vu? I couldn'...
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3. You are doing it WRONG! from 2023-10-12T20:40:47
You are misusing your dispatcher. Yes, you read that right! They have been reduced to a ticket-jockey. Their main role should be customer satisfaction and building team moral. It's time to b...
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2. You Hate this Dirty Word from 2023-10-12T20:40:35
Ah, the infamous 'S-word' – sales. Don't play musical chairs with your team's roles; hire a dedicated sales maestro! After all, conjuring opportunities and sealing deals are as d...
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1. Authenticate the Authenticator from 2023-09-15T21:21:58
Ever wondered who authenticates the authenticator? In a world overflowing with tools for every conceivable task, it's easy to suffer from 'tool fatigue.' It's time to shake up ...
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Tech to Endpoint Ratio from 2020-12-28T21:40:15
In this episode on the MSP Power Up podcast, we're discussing the importance of the tech to endpoint ratio. Learn how to calculate this ratio to understand how efficient your team is at a higher...
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16. Tech to Endpoint Ratio from 2020-12-28T21:40:15
In this episode on the MSP Power Up podcast, we're discussing the importance of the tech to endpoint ratio. Learn how to calculate this ratio to understand how efficient your team is at a hi...
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15 When is $30 really $43 from 2020-09-14T19:11:22
No, we're not talking about magically making more money appear. In this episode, we tackle how to know if you are really getting the most out of your money and looking at the right metrics to ju...
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14 Integrity is worth more than money from 2020-09-08T20:47:12
It is easy to say "it's just business" but integrity is what separates your business from others. That's what keeps customers coming back time after time. In this episode, Paul talks about how i...
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13. Don't let your customers dictate what's important from 2020-08-10T20:28:09
Wouldn't it be nice if a ticket got worked on right away by the same person from the start of the ticket till the end? I think we can all say that it would be the perfect scenario but unrealisti...
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12. Don't dictate your SOP on to your customer from 2020-08-03T21:04:16
Often I see that some MSPs require that their customer use a required stack but is that really the best business practice to have? In this episode we explore what is business critical and what i...
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11. Can you measure VALUE or is the WIN-WIN not important? from 2020-07-14T01:18
What is value? Can you even measure it? In this episode, Paul goes over what his equation for value is and why you should look at value in a new way.
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10. Customer Service and the Seesaw Effect from 2020-07-06T22:25:47
Ever wonder what you can do to make your MSP better? We cover a few elements of the MSP to make sure that customers stick around and are satisfied with their service. One of them being SLAs (ser...
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9. Is your PSA the wife of your MSP? from 2020-06-22T14:00
Are you married to your PSA? Paul Azad, founder of ServiceTree, recounts the times that MSPs have kept their PSA software even though it isn’t doing what it needed to do. We get it, this relatio...
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8. Hiring for the role - Whats the secret? from 2020-06-17T15:55:34
In this episode Paul reveals his secrets to hiring for different roles. We talk about DISC profiles and questions you should ask in the interview process and how these two go together so you can...
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7. The Broken Window Theory from 2020-06-09T16:18:35
According to Psychology Today, the broken windows theory states that visible signs of disorder and misbehavior in an environment encourage further disorder and misbehavior leadi...
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6. As Important as Your Intellectual Property from 2020-06-03T12:21:20
We've been stressing the importance of team culture over the last few episodes, and there's a good reason. MSP's culture is just as important as your Intellectual Property.
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5. Team Culture & New Hires from 2020-05-25T17:41:09
When you hear the words "team culture" most people get a warm and fuzzy feeling. What we don't generally talk about is differences that cultures experience as they get larger. In this episode Pa...
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4. Hiring Only the Best from 2020-05-18T17:28:06
We all like to think that we hire only the best. Why would we hire anyone else? But how do we keep them being the best and make sure they are the right people for our team. In this podcast, Paul...
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3. Journey of the Bus from 2020-05-11T14:26:28
In today's podcast, we're talking about the journey of the bus, who's on it and where it's going. What is the bus? It's the direction your business is going. We discuss the importance of having ...
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2. In the Business of People, or Technology? from 2020-04-30T16:29:20
Contrary to popular belief, MSPs are in the business of people, not technology. When looking to expand your team, it's important to keep this in mind when hiring. Learn more about the human side...
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1. Running a Successful Remote Team from 2020-04-17T23:38:35
COVID-19 has changed the way we work and how we do work. How do you run a successful team remotely? How do you ensure that productivity matches what it would be with in office supervision. All i...
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