Rage and Resolution - Cultivating Calm - Erwin Diaz interviewed by Leonie Lam - a podcast by Leonie Lam

Erwin Diaz is a Rage and Resolution Consultant, Speaker and a highly experienced Customer Service Manager. He has more than 30 years of experience in Customer Service Leadership. In this podcast Erwin talks about Rage and Resolution - Cultivating Calm. https://thephoenix.com.au/  

So what is RAGE?  It’s in the air, it’s on the road, it’s at home, at work and it can explode at anytime, anywhere. The scientific community has defined RAGE as state of mind that is motivated by EMOTIONS rather than a personal goal. So is a powerful negative emotion that has been suppressed and is unleashed with violence and unconscious aggression. And it’s first experience in ourselves.   

“I listened to Erwin present on Rage and Resolution, he is an expert on this topic. His knowledge, experience and wisdom will surprise you and inspire you to take action personally and professionally." - Leonie Lam, Career Coach   

About the Speakers:  

Erwin Diaz  

https://www.linkedin.com/in/erwin-diaz/ 

erwindiaz@thephoenix.com.au  

Leonie Lam 

https://www.myfocus.com.au

leonie@myfocus.com.au  

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