Bad Customer Behavior is Plaguing the Restaurant Business (9 p.m.) - a podcast by WBZ-AM

Among the many challenges that restaurants have faced during the COVID-19 pandemic, bad customer behavior has been a reoccurring theme. Local Boston restaurant owner of South End Buttery, Richard Gordon said the bad behavior at his establishment became so bad that he had to post a sign on the door saying, We Have A Zero Tolerance Policy For Bad Behavior. Richard joins Dan to discuss.

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