Podcasts by NN/g UX Podcast

33. Tracking UX Progress with Metrics (feat. Dr. John Pagonis, UXMC, Qualitative and Quantitative Researcher) from 2023-12-04T14:09:18

Measuring a user experience can be intimidating at first, but it's an essential part of determining whether your work is moving in the right direction (and by how much). UX Master Certified ...

Quick Update: Episodes Now On YouTube! from 2023-10-13T20:00

(But don't worry, we will still continue publishing future episodes on Spotify, Apple Podcasts, and many other platforms!)

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32. Conducting Research with Employees (feat. Angie Li, UXMC, Senior Manager of Product Design at Asurion) from 2023-09-08T20:00

Research with employees might sound easy in theory: you work in the same company as the people you need to observe or interview, and you might not even need to pay them for input. However, there...

31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist) from 2023-08-11T20:15:32

Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thomas Wilson, Senior Principal Service Designer...

30. Stakeholder Relationships (feat. Sarah Gibbons, Vice President at NN/g) from 2023-07-07T20:00

Building stakeholder relationships is no easy task but it is crucial for getting buy-in, aligning expectations and ultimately building trust. But, what even is a "stakeholder" and how ...

29. UX Mentorship (feat. Tim Neusesser, UX Specialist at NN/g, and Travis Grawey, Director of Product Design at OfficeSpace) from 2023-06-02T20:30:39

The importance of mentorship for personal and professional development is an often-discussed topic, yet it can be challenging to find a mentor or become a mentor yourself. In this episode, we fe...

28. Games User Research (feat. Steve Bromley, author and games user researcher) from 2023-05-05T20:00:11

Have you ever wondered what it's like to usability test a video game? Or what goes on behind the scenes of gaming studios as they prepare for big release dates? In this episode, games user r...

27. Customer Journey Management (feat. Kim Salazar, Sr. UX Specialist at NN/g and Jochem van der Veer, CEO/Co-Founder of TheyDo) from 2023-04-08T01:30

If you ask experienced UX practitioners how to stay user-centric, you’ll inevitably hear something about the importance of customer journeys. However, as teams become more mature in their UX pra...

26. The Evolution of UX (feat. Dr. Jakob Nielsen, Co-Founder & Principal, NN/g) from 2023-03-03T21:00:07

The UX industry has recently seen what some call "unprecedented" shifts with layoffs and generative artificial intelligence rapidly changing how UX work is done. However, there have be...

25. Discount Usability: Expert Reviews and Heuristic Evaluations (feat. Evan Sunwall, UX Specialist, NNg) from 2023-02-03T21:00:22

With the recent surge in tech layoffs, a downsizing of UX labor means UX research is harder to do, meaning: research needs to be prioritized in really intentional ways. Discount inspection metho...

24. Artificial Intelligence: What Is It? What Is It Not? (feat. Susan Farrell, Principal UX Researcher at mmhmm.app) from 2023-01-06T21:00

The term artificial intelligence, AI, is having a bit of a boom, with the explosion in popularity of tools like ChatGPT, Lensa, DALL•E 2, and many others. The praises of AI have been equally met...

23. Building Better Products with a Better Mindset (feat. Ryan Hudson-Peralta, Principal Experience Designer at Rocket Homes) from 2022-09-30T20:00:02

Building exceptional experiences usable by all is no easy feat. Focusing on what can be influenced and accepting what cannot be changed are two critical steps to crafting better products... and ...

22. UX, Big Data, and Artificial Intelligence (feat. Kenya Oduor, Ph.D., founder of Lean Geeks) from 2022-08-12T20:30:58

How has the UX field changed over the years? What does the future of UX work look like if scope is wildly expanding? Will we be automated out of a job? What should teams do to ensure they’re not...

21. Making Your Visual Designs Work Harder For You (feat. Kelley Gordon, Digital Design Lead at NN/g) from 2022-06-03T20:00:10

Visual design takes a lot more work than just making things look pretty, and is a fundamental part of many user's experiences. Our digital design lead, Kelley Gordon, shares some practical tips ...

20. What Makes a "Good" UX Professional? from 2022-04-19T20:00

What does it take to be successful in the field of user experience? There isn't a single, clear-cut answer, but there are a number of different skills, traits, and perspectives that foster better w...

19. Designing a UX Career (feat. Sarah Doody, Founder of the Career Strategy Lab) from 2022-03-18T20:00

Have you thought about your career lately? Chances are, you have - given the buzz around the record high voluntary resignation rates during this “Great Resignation.” In this episode, Sarah Doody...

18. Presenting UX Work in a Compelling Way (feat. David Glazier, Senior Staff UX Designer at Illumina) from 2022-02-04T21:00

UX professionals often find themselves saddled with the burden of convincing others to value UX work. David Glazier, Sr. Staff UX Lead of Digital Experience at Illumina tells his story about how...

17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences) from 2022-01-07T21:00

There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User Interviews' Erin May (VP Growth & Marketin...

16. What's up with DesignOps? (feat. Kate Kaplan, Insights Architect at NN/g) from 2021-12-13T05:00

As design teams mature in size and scope, the importance of intentionally designing and systematizing processes, approaches, and tools becomes increasingly difficult to ignore. Kate Kaplan share...

15. The Metaverse, Blockchain, and UX (feat. Geoff Robertson, Founder & UX Specialist at Chockablock) from 2021-11-08T05:00

A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work.

Geoff's Website: geoffro...

14. Keeping Product Visions User-Centered (feat. Anna Kaley, UX Specialist at NN/g) from 2021-10-14T20:00

Product visions can align a team and inspire a better future state. When visions stem from real user needs, the ideas that follow have the greatest potential for success. NN/g UX Specialist Anna...

13. Special Edition: What's the "UX hill" you would die on? from 2021-10-08T20:00

To kick off Season 2, we're releasing a special edition episode, inspired by a tweet posted by @AllisonGrayce in Feb 2021 Listen

12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g) from 2021-07-02T20:00

One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Perni...

11. Solo UX: How to Be a One-Person UX Team (feat. Garrett Goldfield, UX Specialist at NN/g) from 2021-06-04T20:00

Advocating for UX work is hard. It's even harder when you're the only UX professional on your team. That said, there is still hope for one-person UX teams, and Garrett Goldfield shares his recom...

10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause from 2021-05-07T20:00

To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" i...

9. You Are Not the User: How the the False Consensus Effect Can Lead Good Design Astray (feat. Alita Joyce, UX Specialist at NN/g) from 2021-04-02T20:00

Does having more experience in the UX industry enable you to make better design decisions by intuition? Does user research ever become a waste of time if some research already exists in academic...

8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g) from 2021-03-05T21:00

What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnich...

7. Lessen Digital Misery with Complex Apps (feat. Page Laubheimer, Sr. UX Specialist at NN/g) from 2021-02-05T21:00

"Keep it simple," is one of many great UX mantras... but how exactly does someone "keep it simple" when working with complex applications? In this episode, Page Laubheimer, Senior UX Specialist ...

2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer of NN/g) from 2021-01-31T22:10:42.023393

Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye. 

6. Ethics in UX (feat. Maria Rosala, UX Specialist at NN/g) from 2021-01-01T21:00

Aren't all "user-centered" designs ethical by default if we're giving people what they want? Not exactly. Maria Rosala, UX Specialist at NN/g, shares her thoughts about how we can be better rese...

5. ROI: The Business Value of UX (feat. Kate Moran, Sr. UX Specialist at NN/g) from 2020-12-04T21:00

How do you evaluate the impact of UX work? As the world faces another bout of pandemic lockdowns, UX teams are finding themselves in a tough position of justifying their work to business decisio...

4. Creativity During a Crisis (feat. Aurora Harley, Senior UX Specialist at NN/g) from 2020-11-06T22:00

"Diamonds are made under pressure," but what does that mean for creativity and productivity? Aurora Harley, Senior UX Specialist, shares some advice on staying creative and productive during tim...

4. Creativity During a Crisis (feat. Aurora Harley, Sr. UX Specialist at NN/g) from 2020-11-06T21:00

"Diamonds are made under pressure," but what does that mean for creativity and productivity? Aurora Harley, Senior UX Specialist, shares some advice on staying creative and productive during tim...

3. UX Careers: Growing in (and out of) Your Current Role (feat. Rachel Krause, UX Specialist at NN/g) from 2020-10-09T20:00

What does a typical UX career path look like? Are there even typical career paths in UX? How can you become a UX leader? What should new and seasoned UX professionals keep in mind as they move t...

2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g) from 2020-09-04T20:00

Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the ...

1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru) from 2020-08-10T18:44:15

Nielsen Norman Group is celebrating its 22nd anniversary by launching our very own NN/g UX Podcast. Join host Therese Fessenden as she interviews NN/g co-founder Dr. Jakob Nielsen on the most im...