Lili Cheng on bot personalities - a podcast by OReilly Media

from 2016-09-29T10:15

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The O’Reilly Bots Podcast: Group interaction through social computing.

In this episode of theO’Reilly Bots Podcast, Pete Skomoroch and I speak withLili Cheng, general manager of FUSE Labs at Microsoft Research. Cheng’s team is responsible for theMicrosoft Bot Framework. She’s also a speaker at O’Reilly’s upcomingBot Dayon October 19, 2016, in San Francisco.

Cheng talks about Microsoft’s experimental bots and their goal of making conversations playful and engaging. We also discuss the importance of designing good dialog; the potential of workplace bots; andXiaoice, Microsoft’s popular Chinese chatbot. We also reflect on the fate and significance of Microsoft’sTaybot.

Bots of the week:

This week, I discuss three bots that either augment or replace customer-service representatives.

  • KLM Royal Dutch Airlines’ botthat gives you updates on your reservation through Facebook Messenger and provides a way to chat with a human representative
  • “Macy’s on Call,”a web-based bot that provides in-store users with information on where store departments -- and the restrooms -- are located.
  • Whole Foods Market Recipe bot, Facebook Messenger bot that gives shoppers an easy way to look up recipes on a mobile device while they are in the store.

Other links:

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Website of O'Reilly Media