The frictionless online customer experience - a podcast by opitalk

This week’s OPI Talk features Paddy Donnelly and Dave Bent, Group CEO and President North America respectively at ES Tech Group.

 

OPI’s Heike Dieckmann caught up with both for the Big Interview in the September issue of OPI. One of the many topics discussed was the vital importance of a great online customer experience. This then seamlessly led to the challenges so hotly debated particularly in the US business supplies space right now around technology and content. As this excerpt from the interview reveals, Donnelly and Bent feel very strongly about who should – and shouldn’t – be at the forefront of tech developments and why.

To read the full feature in the magazine, make sure you are subscribed to OPI.

Episode produced by Michelle Sturman
Music by:
Extreme Energy by MusicToday80: https://soundcloud.com/musictoday80/r...
Attribution 3.0 Unported (CC BY 3.0) https://creativecommons.org/licenses/...
Music provided by Free Vibes: https://goo.gl/NkGhTg

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