Podcasts by #PaxEx Podcast

Episode 055: AirFi CCO talks fast deployment of portable wifi boxes from 2023-12-13T15:13:43.835108

First, some airlines are trialling virtual reality headsets as inflight entertainment, notably for premium customers. Co-hosts Max Flight and Mary Kirby query Martin about whether to expect mass...

Episode 056: Flight Chic talks trends in advance of AIX from 2023-12-13T15:13:43.814345

First, Qantas has set a new record for non-stop flight after a Boeing 787-9 flew from Perth to London in 17 hours. Marisa has been involved in aircraft interiors for years, and is an avid travel...

Episode 057: Airline content trends and new lav concepts revealed from 2023-12-13T15:13:43.809696

First, APEX Media has published a number of interviews from the APEX MultiMedia Market, an annual event where the world’s leading airlines choose the content line-up for their inflight entertain...

Podcast 062: Will mass shootings impact travel to the United States? from 2023-12-13T15:13:43.797712

Welcome to episode 062 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.

In this episode – available on Apple Podcasts...

Podcast 071: Coronavirus and MAX grounding level one-two punch from 2023-12-13T15:13:43.769723

In this episode, co-hosts Max Flight and Mary Kirby discuss how the novel Coronavirus – also known as COVID-19 – is affecting the aviation industry and airline passengers, and they highlight how...

Podcast 073: Building travel confidence with masks on, change fees off from 2023-12-13T15:13:43.755954

In this episode, co-hosts Max Flight and Mary Kirby discuss how the COVID-19 crisis has dramatically altered PaxEx, and whether some changes – like the axing of change fees by US legacy airlines...

Episode 003: Surfing A Mega Merger Wave from 2022-03-07T04:21:53.381934

Welcome to episode 003 of the #PaxEx Podcast. In this episode, we look at why American Airlines has garnered the distinction of being named Jaunted’s 2013 Airline of the Year. We discuss what Am...

Episode 007: Seat Safety and Cyber Security from 2022-03-07T04:21:53.361896

Welcome to episode 007 of the #PaxEx Podcast. On this week's show, we look at how Ryanair is - gasp - finally getting very social with passengers, and we consider whether this complete ...

Episode 009: Low Cost and Costly Delays from 2022-03-07T04:21:53.354325

Welcome to episode 009 of the #PaxEx Podcast.

Ancillary fees are fairly new for the Latin American market, but Volaris passengers will need to start getting used to them. Now that Volaris...

Episode 010: Tragic Disappearance and Media Perseverance from 2022-03-07T04:21:53.351407

Welcome to episode 010 of the #PaxEx Podcast.

Our guest this week is Jason Rabinowitz, who writes for numerous #AvGeek and #PaxEx publications, and researches #PaxEx data for flight searc...

Episode 011: Interiors Explosion and Loyalty Erosion from 2022-03-07T04:21:53.348043

Welcome to Episode 011 of the #PaxEx Podcast.

In this episode we discuss Gogo’s new global Ku-band connectivity service for airlines (details of which were released today – one day after ...

Episode 012: Passenger Restraints and Wi-Fi Complaints from 2022-03-07T04:21:53.344206

Welcome to Episode 012 of the #PaxEx Podcast.

In this episode we talk about restraining unruly passengers in the cabin. What must crew observe - and what protocol must they follow - befo...

Episode 013: Booze Fueled Behavior and Inflight Flavor from 2022-03-07T04:21:53.340575

Welcome to Episode 013 of the #PaxEx Podcast.

In this episode we discuss IATA's latest findings about unruly passengers, and consider how alcohol plays a major role in many incidents. We ...

Episode 017: Baggage Innovation and Wi-Fi Integration from 2022-03-07T04:21:53.293978

In this episode, co-host Max Flight and I discuss how airports are increasingly adopting solutions that allow passengers to check-in their own baggage. Seth got a chance to see the very latest q...

Episode 021: Gulf Competition and Cyber Suspicions from 2022-03-07T04:21:53.276764

It would have been difficult to miss the recent dust up between Delta Air Lines CEO Richard Anderson and Gulf carriers. Anderson claims Emirates, Ethiad Airways and Qatar Airways enjoy an unfair...

Episode 029: Political Race as Metrojet Probe Continues from 2022-03-07T04:21:53.252603

Tragedy has struck again in aviation, with the Metrojet A321 crash in northern Sinai killing all 224 on board. Anthony, who has closely tracked developments, shares his thoughts on why there is ...

Episode 031: Getting real about Virtual Reality in aviation from 2022-03-07T04:21:53.247271

Virtual Reality headsets are making a big splash at International CES in Las Vegas, with the likes of Sony, Samsung, HTC and FaceBook’s Oculus Rift jockeying for headlines this week. VR is alrea...

Episode 038: Farm to tray table, how inflight food is evolving from 2022-03-07T04:21:53.193710

Firstly, Nik has been featured in an article on Traveller.com where he rates the world’s best and worst inflight meals. In this episode, he tells co-hosts Max Flight and Mary Kirby what makes or...

Podcast 041: Diving into big data as IoT of aviation takes flight from 2022-03-07T04:21:53.184364

First, GE Aviation has launched a Configuration Data Exchange for the aviation industry, working in partnership with Capgemini, for which Michael is affiliated. This exchange aims to drive asset...

Podcast 074: Ready to fly, but has COVID reset PaxEx expectations? from 2021-03-11T18:01:30

In this episode, co-hosts Max Flight and Mary Kirby consider whether the aviation industry is poised for a faster-than-expected recovery given the extraordinary pent-up demand for air travel. Th...

Podcast 72: The future of travel in a post-pandemic world from 2021-01-31T22:10:42.023393

Welcome to Episode 072 of the #PaxEx podcast, which tracks the evolution of the airline passenger experience.

Podcast 049: Gogo COO talks 2Ku as multiple airlines roll out service from 2021-01-31T22:10:42.023393

Our guest is industry veteran John Wade, who serves as Chief Operating Officer at inflight connectivity firm Gogo.

Podcast 047: Why hope is not a strategy for ADS-B Out equipage from 2021-01-31T22:10:42.023393

Our guest for this episode is long-time aviation marketing and comms veteran Jane Stanbury. Jane is managing director at UK-based Arenagroup, which uses a wide range of marketing, commercial and pr...

Episode 035: A busy time for women in aviation from 2021-01-31T22:10:42.023393

Our guest for this episode is Benet Wilson, founder and sole proprietor of Aviation Queen, an aviation/travel freelance writing and consulting business. She’s the Air Travel Expert for About.com, ...

Podcast 072: The future of travel in a post-pandemic world from 2020-04-26T01:19

In this episode, co-hosts Max Flight and Mary Kirby break down how COVID-19 is rapidly changing virtually every touchpoint of #PaxEx, and consider whether air travel will be forever altered at t...

Podcast 070: Considerations as PaxEx suppliers assess MAX production pause from 2019-12-20T00:58

In this episode - available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby explore how Boeing’s decision to suspend 737 MAX production creates uncertainty for its sup...

Podcast 069: How big data is shaping every aspect of aviation from 2019-10-17T19:15

In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby explore why the combination of ATPCO and Routehappy is bringing a new level of transparency...

Podcast 068: Mulling MAX re-entry as Dickson takes the helm at FAA from 2019-08-16T15:54

In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby consider whether the swearing-in of Stephen Dickson as administrator of the US Federal Avia...

Podcast 067: Deciphering the messaging from Airbus and Boeing in Paris from 2019-06-25T17:02

Firstly, the 737 MAX, and Boeing’s response to its worldwide ban on safety grounds, was expected to dominate the 53rd Paris Air Show, and it did. John, who covered the airshow from nose to tail ...

Podcast 066: Why people and profits must be balanced in aviation from 2019-04-27T13:42

In this episode, co-hosts Max Flight and Mary Kirby discuss the crisis of confidence that Boeing is grappling with in the wake of the MAX grounding; whether pilots should receive fresh MAX simul...

Podcast 065: Max Flight and Mary Kirby on why there is no-MAX flight from 2019-03-15T00:08

In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby discuss the number one #PaxEx news story making headlines – the grounding of the entire wor...

Podcast 064: A220 stretch considerations and IFE ad deliberations from 2019-02-10T17:01

In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby discuss whether Airbus is seriously considering stretching its A220, and what that might me...

Podcast 063: Why the Boeing 777X will be the most modern airliner in the world from 2018-12-22T16:01

In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby highlight Boeing's recent assembly milestone for the new 777X, which boasts unique folding ...

Podcast 061: Breaking down the passenger wins in FAA reauthorization from 2018-10-12T12:25

First, President Trump has signed FAA reauthorization legislation that, in addition to extending the FAA for another five years, instructs the agency to regulate aircraft seat size, among other ...

Episode 060: Inflight peanuts, animals and innovations, oh my from 2018-08-30T13:27

First, Southwest Airlines has long served peanuts to passengers as a signature snack. But as of 1 August, the airline stopped offering peanuts to “ensure the best onboard experience for everyone...

Episode 059: Fifty-year pilot John O. Graybill on flying private safely from 2018-07-20T17:52

First, while the business aviation market has grappled with a softening for the last several years, business aircraft charters are on the rise, especially with younger travelers. Given John’s ba...

Episode 058: Unpacking sexism at AGM, guns in carryon, pot in transit from 2018-06-10T15:04

First, gender equality in the aviation industry was a major topic of discussion at the recent International Air Transport Association annual general meeting in Sydney. And as many of you will ha...

Episode 054: Catering giant serves up wisdom on compliance from 2018-01-29T23:42

First, there have been a number of notable collisions at airports in recent months. Last fall, a Qantas aircraft collided with a catering truck on the apron at Sydney airport. Early this month, ...

Podcast 053: Why Mitsubishi's internal time clock is ticking from 2017-12-28T00:02

Firstly, Mitsubishi Aircraft has told Flightglobal that two additional aircraft will join its MRJ regional jet’s flight test campaign. Isaac has been following the MRJ program closely. He catche...

Podcast 052: Bending Bluetooth to become an onboard network from 2017-11-29T14:12

First, the Teal Group is forecasting that business aircraft deliveries won’t return to 2008 peak levels until 2021. But as new deliveries have stagnated, we know that older aircraft are being re...

Podcast 051: Safety first as allergic passengers endure travel challenges from 2017-10-30T16:32

Firstly, some passengers with pet allergies are growing increasingly concerned about the number of service and emotional support animals in the cabin. And passengers with food allergies, particu...

Podcast 050: Flyers Rights makes the case for aircraft seat pitch and width standards from 2017-09-24T11:50

First, the Daily Beast has conducted an investigation into aircraft seat testing, and found that much of the data is woefully out of date. Flyers Rights has been tracking the seat safety and sea...

Podcast 048: Designing IFEC from the ground up to shape #PaxEx from 2017-07-16T17:49

First, Panasonic recently unveiled its NEXT inflight entertainment and connectivity system, which will debut in full on the Boeing 777X. Co-hosts Max Flight and Mary Kirby get the low-down from ...

Episode 046: Feeling high in a slump; a look at the #bizjet landscape from 2017-05-29T18:34

Amidst a broader weakness in business jet demand, Gulfstream Aerospace brought its impressive G500 test aircraft to the big EBACE business aviation show in Geneva. Paul got a chance to see it fi...

Podcast 045: Making the case for more accessible air travel from 2017-04-27T18:39

First, a blind woman says she was recently booted off an American Airlines flight after she requested a slightly roomier seat in order to be able to accommodate her service dog. Mika, who flies ...

Podcast 044: Laptop bans, Cathay pans, AIX plans from 2017-03-23T14:52

First, passengers on foreign airlines headed to the United States from 10 airports in eight Majority-Muslim countries have been prevented from carrying laptops and tablets under a new directive ...

Podcast 043: Entertaining passengers in the face of a changing content landscape from 2017-02-26T14:41

Firstly, it’s Oscars season and several of this year’s higher profile Oscar nominees are currently playing on inflight entertainment (IFE) screens or streaming to passengers’ mobile devices. Tom...

Podcast 042: Tales from an airline ramp agent-come-reporter from 2017-01-16T00:45

First, United Airlines has announced it will retire its Boeing 747s from scheduled service sooner than previously planned. The carrier’s last 747 will stop flying for United in the fourth quarte...

Podcast 040: Will Trump affect travel and tourism to the US? from 2016-11-12T18:56

Welcome to Episode 040 of the #PaxEx Podcast. Our guest for this episode is Chris Kjelgaard, an aviation and travel-industry reporter and editor with more than three decades of experience. In ad...

Podcast 039: What US can learn from Japan about high-speed rail from 2016-10-17T18:51

Firstly, listeners will no doubt have heard about the replacement Samsung Galaxy Note 7 that exploded on a Southwest Airlines 737 recently. Since then, the DOT has banned all Note 7s from aircra...

Episode 037: Airline Guys talk cabin crew jobs, safety and service from 2016-07-31T21:30

Firstly, Boeing has released its 2016 Pilot & Technician outlook, which sees a collective need for over 2 million crew and technicians over the next 20 years to keep pace with demand. But th...

Episode 036: Humpspotter talks populating leading #PaxEx database from 2016-06-30T20:35

It’s no secret that the American rail system compares unfavorably with many other countries, which have adopted high-speed rail and modern infrastructure. But we are seeing some #PaxEx improveme...

Episode 034: Aviation industry indulges in patent application binge from 2016-04-30T17:58

In this episode, we look at how startup company AeroPatent and Philip in particular have been the focus of a number of magazine profiles because his patent discoveries have inspired countless ne...

Episode 033: How the A350 is setting a standard for inflight well-being from 2016-03-12T22:12

Cynthia has penned a piece for Conde Naste Traveler about Singapore Airlines’ new Airbus A350-900, after experiencing it for herself on a flight from the Airbus factory in Toulouse to Singapore....

Episode 032: New aircraft, new routes: welcome A320neo and 737 MAX from 2016-02-12T19:17

There is an underpinning of excitement around the world about the introduction of the new Boeing 737 MAX and Airbus A320neo narrowbodies, whose added range will allow airlines to open up a raft ...

Episode 030: Self-Service Functionality and Robot Personality from 2015-12-15T01:49

SITA has made a number of interesting findings around its 'passenger persona' work, learning that the majority of travelers identify as "careful planners" who book early, do plenty of ...

Episode 028: Seats, Lies and early window Videotape from 2015-10-13T14:10

Southwest Airlines is the latest in a growing list of publicly traded companies appearing to stretch the truth in their comments to the press about #PaxEx improvements. The carrier recently reve...

Episode 027: Crash Investigations and Laser Incriminations from 2015-08-29T17:01

Safety is the most important part of the airline passenger experience; everything else is secondary. That's why everyone should be alarmed at the US
US Federal Aviation Administration's re...

Episode 026: Bells, Whistles and Lipstick on a Pig from 2015-07-27T21:47

Aircraft interiors - and the vital role they play in shaping the passenger experience (#paxex) - have frequented the headlines of late. British Airways, for instance, has announced that it is in...

Episode 025: Passenger Personalization and Data Rationalization from 2015-06-21T17:37

During a summit this week in Brussels, SITA released its annual Airline IT Trends Survey, and with it some compelling details about how airlines are investing in passenger personalization now th...

Episode 024: Hacker Claims and Inflight Games from 2015-05-29T16:16

You’ve no doubt heard about the claims made in an FBI report that suggest security researcher Chris Roberts hacked an IFE system, gained access to engine controls and issued a climb command resu...

Episode 023: Aircraft Seat Shenanigans Feature at AIX from 2015-04-19T19:36

During this week's Aircraft Interiors Expo (AIX) in Hamburg, Airbus finally revealed its vision for an 11-abreast A380, with a 3-5-4 configuration that raised eyebrows not because of that "...

Episode 022: Flight Data Streams and Indian Aerospace Dreams from 2015-03-29T20:22

The aviation industry is grappling with another tragedy, the crash of a Germanwings Airbus A320 in the French Alps. Audio from the cockpit voice recorder indicates that the captain was locked ou...

Episode 020: Physics and Economics do Battle in the Cabin from 2015-01-25T20:10

In this episode, co-hosts Max Flight and Mary Kirby discuss why the comfort factor is being called into question on the Boeing 787, despite all of the new design aircraft's passenger-pleasing at...

Episode 019: Aviation Geek Wishes Come True from 2014-12-18T15:50

In this episode, co-hosts Max Flight and Mary Kirby learn about David's passenger experience aboard the brand new Qatar Airways Airbus A380; he tells us that small touches can make a big differe...

Episode 018: German Ingenuity and Expedia Acuity from 2014-11-17T12:39

In this episode, co-host Max Flight and I discuss AT&T's recent surprise decision not to launch a 4G LTE inflight connectivity service in the United States. We consider what this means for p...

Episode 016: Fierce Competition and Blind Recognition from 2014-08-15T13:01

In this episode we discuss how Delta, American, JetBlue, United, Southwest and Alaska are battling head-to-head to deliver the best inflight entertainment (IFE) in US skies, and how this competi...

Episode 015: Passenger Experience features in Farnborough Fun from 2014-07-17T13:52

In this episode, we look at some of the biggest #PaxEx headlines to emerge from the Farnborough air show. We discuss Boeing's decision to offer a higher-capacity narrowbody with the 200-seat 737...

Episode 014: Raising a Voice for Passenger Choice from 2014-06-26T14:27

In this episode we discuss Airbus’ decision to re-certify its A320 to accommodate nine more seats for a total 189-seats, and how this development – which will be accomplished by adding wider eva...

Episode 008: Google Glass and Virgin Class from 2014-02-15T14:23

Welcome to episode 008 of the #PaxEx Podcast. On this week's show we look at how Virgin Atlantic is now getting “up close and personal” with passengers, by having concierges at its Upper Class l...

Episode 006: Gripes and Fights In-flight from 2014-01-27T14:51

Welcome to episode 006 of the #PaxEx Podcast. Benet has written a piece titled “10 passengers you don’t want to see at the airport or on your flight”, and it is generating plenty of discussion o...

Episode 005: #PaxEx Promises Promises from 2014-01-19T21:57

Welcome to episode 005 of the #PaxEx Podcast. In this episode, we talk to Joe about his "I don't care" list, which details his gripes about the airline industry and the passenger exper...

Episode 004: Travel Distribution Disruption from 2014-01-12T16:07

Welcome to episode 004 of the #PaxEx Podcast. In this episode, we consider whether American Airlines has set a new standard with its new Airbus "A321T" transcontinental service. Next, ...

Episode 002: Cabin Competition Heats Up from 2013-12-28T14:40

Welcome to Episode 002 of the #PaxEx Podcast. In this episode we talk about how Airbus is quietly developing a new cabin for the A320 - a move that will help it better compete with the Boeing Sk...

Episode 001: Inflight Connectivity Conundrum from 2013-12-14T14:08

Welcome to Episode 001 of the #PaxEx Podcast. We’re delighted to announce that Runway Girl Network founder and editor Mary Kirby has teamed with industry veteran Max Flight, of Listen