Episode 7. The Impact of Enabling Services - a podcast by Health Center Association of Nebraska and Health Outreach Partners

Health centers have integrated Enabling Services (ES) as a diverse workforce to address social determinants of health. The ES workforce is generally composed of Community Health Workers, Case Managers, Patients and Community Education Specialists, Transportation Workers, Eligibility Assistance Workers, Interpretation Staff, and other programs and related services staff. The services performed by ES staff provide support to the clinical care team (primary care) and facilitate patients’ access to care. These services include case management, eligibility assistance, health education, outreach, translation, and transportation, among other services. Health centers provide primary and preventive care to diverse populations, including low‐income, racially and ethnically diverse, and uninsured populations. These special populations may face myriad cultural, economic, and linguistic barriers that may inhibit patients from achieving good health. Therefore, ES staff have the potential to bridge this gap and link patients to care and continuity of care for improved health outcomes.  

This episode will provide an overview of the different roles and responsibilities ES staff play on care teams and their impact on health outcomes, service delivery and care, and cost‐effectiveness. Listeners will take away a better understanding of how ES staff is integrated into care teams and their valuable contributions. 

Season 1, Episode 7: The Impact of Enabling Services

Guest: Esly Reyes from MHP Salud

Click the link for additional resources on Enabling Services Impact from MHP Salud. All resources are available and free to PCAs, HCCNs, and health centers.

Learning Objectives: 

• Identify ES staff roles and responsibilities within care teams. 

• Understand how ES can positively impact health outcomes, service delivery and care, and costeffectiveness. • Identify tools and strategies to demonstrate ES value. 

• Recognize how ES can contribute to achieving program and organizational goals. 

Further episodes of PCA Enabling Services Virtual Summit Podcast Series

Further podcasts by Health Center Association of Nebraska and Health Outreach Partners

Website of Health Center Association of Nebraska and Health Outreach Partners