Taking the HEAT - PediaCast CME 016 - a podcast by Nationwide Childrens Hospital

Emotionally-charged interactions with patients and families are a common challenge for healthcare providers. Shawn Chambers, patient relations coordinator for emergency medicine at Nationwide Children’s, stops by the PediaCast Studio to talk about Taking the HEAT. We explore communication strategies, de-escalation techniques, setting boundaries and managing expectations—important skills for the delivery of compassionate and satisfying care. We hope you can join us!

Further episodes of PediaCast CME: Pediatric Podcasts for Providers

Further podcasts by Nationwide Children's Hospital

Website of Nationwide Children's Hospital