Podcasts by PMP Industry Insiders

Episode 155: How to Leverage AI in 2024 from 2023-12-07T10:00

On this episode, Dan and Donnie revisit the rapidly changing topic of artificial intelligence (AI) in business. They dive into how AI works and applications for the pest control and lawn care in...

Episode 154: Why to Host a State of the Company Meeting from 2023-11-30T10:00

At Triangle Pest Control, Donnie is a big fan of hosting "state of the company" meetings. On this episode, he and Dan discuss why these meetings are a great tool and how to go about planning and...

Episode 153: How to Craft a Successful Transition from 2023-11-16T10:00

Fox Pest Control Co-Founders Mike Romney and Bryant White join the podcast to discuss the keys to scaling their company from $0 to $120 million before selling to Rollins earlier this year. They als...

Episode 152: The Difference Between Information&Insight from 2023-11-09T10:00

It's easy to be overwhelmed by the quantity of data available to you in your pest or lawn business. On this episode, Dan and Donnie discuss how to ensure you're working with good data, why to focus...

Episode 151: How to Build a D2D Team from 2023-11-02T10:00

Being a successful door-to-door (D2D) company in the pest control and lawn care industries begins with your ability to hire sales reps. Stephen Rhyne, CEO of ConveYour, joins the podcast to shar...

Episode 150: Lawn Care Wisdom with Joe Kucik from 2023-10-26T10:00

Lawn care industry icon Joe Kucik joins the podcast to share the wisdom he's gathered from decades of experience as an operator and as founder of Real Green Systems. He shares what he's up to no...

Episode 149: A Winning AI Strategy for your Pest&Lawn Company from 2023-10-19T10:00

On this episode, Dan and Donnie revisit one of their favorite topics — artificial intelligence — and how it relates to operating a home services business. Today's discussion covers how to think abo...

Episode 148: What’s Next for WorkWave from 2023-10-12T10:00

David Giannetto, CEO of WorkWave, sits down with Dan and Donnie to discuss his background, the software company's current initiatives and what the future holds for the business. He also gives his t...

Episode 147: Is Demand for Home Services Slowing Down? Part 2 from 2023-10-05T10:00

Coalmarch by WorkWave's Rachel Betterbid is back on the podcast for part 2 of a discussion about how demand for home services is slowing down. In this episode, she shares several things business ow...

Episode 146: Is Demand for Home Services Slowing Down? Part 1 from 2023-09-28T10:00

Coalmarch by WorkWave's Rachel Betterbid joins the podcast to discuss why many home services companies are seeing a drop in demand. She shares her observations, market data and marketing trends in ...

Episode 145: PestWorld 2023 Preview from 2023-09-21T10:00

Guest: Dr. Mike Bentley, Vice President of Training & Technical Services, NPMA   Hosts:  Dan Gordon, PCO Boo...

Episode 144: Questions to Ask about Noncompetes&Nonsolicitations from 2023-09-14T10:00

On this episode, Dan and Donnie discuss noncompete and nonsolicitation agreements. They cover what they are, how they're used in the pest and lawn  industries, their importance when it comes to sel...

Episode 143: Lead Like a SEAL from 2023-09-07T10:00

Carlos Mendez is a former Navy SEAL and investment banker who helps companies implement the principles of "Extreme Ownership" as a consultant and instructor with Echelon Front. He joins Dan and ...

Episode 142: Kolbe Assessment: Get the Right Person in the Right Seat from 2023-08-31T10:00

Erin Werde joins the podcast to discuss Kolbe Wisdom and how to tap into your instincts to use your time and resources more efficiently and do more fulfilling work. She covers why Kolbe is differen...

Episode 141: D2D: Get the Sales You Need With a Proven Playbook That Works from 2023-08-24T10:00

Door-to-door sales veteran Lenny Gray joins the podcast to discuss this targeting approach to growing a pest control or lawn care business. He covers the overall strategy and goes into detail ab...

Episode 140: One Activity That Improves Every Number from 2023-08-17T10:00

Training is one of the most critical activities in the pest control and lawn care business, yet it's often treated as an afterthought. On this episode, Dan and Donnie dive into why and how to tr...

Episode 139: Plan Next Year — Now from 2023-08-10T10:00

On this episode, Dan and Donnie discuss why they recommend pest management professionals begin their annual planning now for the following year. They walk through how to plan around the seven ce...

Episode 138: How to Upgrade Your Safety Protocols from 2023-08-03T10:00

PestSure's Linda Midyett, a safety expert and 20-year veteran of the pest industry, joins Dan and Donnie to discuss the biggest areas of exposure for pest control companies and recommendations f...

Episode 137: How Investors Look at Your Pest Control Company from 2023-07-27T10:00

When it comes to selling a business, do you understand the due diligence process? Ilka Krieger and Claire Williams do. They perform financial due diligence on behalf of buyers and have worked on...

Episode 136: Doubling Down on Peer Groups&Best Practices from 2023-07-20T10:00

In this episode, Dan and Donnie welcome industry veteran David Billingsly to the podcast to cover the power of sharing best practices with other professionals and the role peer networking has pl...

Episode 135: Q2 Review from 2023-07-13T10:00

In this episode, Dan and Donnie review the second quarter of 2023. They discuss inflation and price increases, state of the economy, the status of the pest and lawn M&A markets, and much more. ...

Episode 134: Why Cancels Are the Key to Growth from 2023-06-29T10:00

Donnie and Dan discuss the case for keeping a close eye on your cancellation rate. They illustrate why you can't simply outsell your cancels as your business gets larger, and they share key targets...

Episode 133: Budgeting Mistakes&What to Do Instead from 2023-06-22T10:00

Brian Post of PCO Bookkeepers & M&A Specialists joins the show to share misconceptions and mistakes pest control operators make when budgeting. He also discusses his top recommendations for budgeti...

Episode 132: Is Open Book Management Right for You? from 2023-06-15T10:00

On this episode, Dan and Donnie debate the merits of open book management for pest control companies. They discuss the benefits, including transparency, engagement and informed decision-making, ...

Episode 131: What You Need to Know About Sales&Use Taxes from 2023-06-08T10:00

Description:  Rich Vallari, CPA, joins the podcast to discuss a niche but important topic: sales and use taxes. He covers the definitions of sales and use taxes, how they apply to pest and lawn com...

Episode 130: 10 Ways to Get a Tax Audit from 2023-06-01T10:00

  On this episode Dan and Donnie discuss areas of exposure for tax audits and why this is one part of your business where you don't want to roll the dice. They cover some of the most common risks ...

Episode 129: The Most Profitable Pest Ever from 2023-05-25T10:00

Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services   On this e...

Episode 128: Termite Liability&You — Part 2 from 2023-05-18T10:00

In part 2 of 2, attorney Mark Ruff is back to dig deeper on the topic of termite liability. He shares why the pre-purchase inspection form is a top area of concern, and the steps pest control compa...

Episode 127: Termite Liability&You — Part 1 from 2023-05-11T10:00

Attorney Mark Ruff joins Dan and Donnie to discuss why and how termite lawyers go after pest control companies. In part 1 of 2, he covers how PMPs can minimize their risks and protect themselves ag...

Episode 126: A Chat GPT Field Report from 2023-05-04T10:00

A ChatGPT Field Report On this episode, Dan and Donnie continue "geeking out" over the artificial intelligence tool ChatGPT. Donnie shares several real-life examples of how he's using it in his bus...

Episode 125: Q1 Review: M&A, Door-to-Door&More from 2023-04-27T10:00

Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services   Description:...

Episode 124: How One LCO Leverages Marketing Automation Tools from 2023-04-20T10:00

Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services   Guest: Li...

Episode 123: How to Deepen Your Company’s Community Involvement from 2023-04-13T10:00

Dan and Donnie catch up with industry veteran Bobby Jenkins of ABC Home & Commercial Services in Texas. He talks about where things stand at his firm and his advice for pest management professional...

Episode 122: When Is It Time to Fire Your Marketing Firm? from 2023-04-06T10:00

Coalmarch COO Frank Andolina joins Dan and Donnie to discuss signs it's time to move on from your marketing agency. He also shares several steps to take before you make a move.  Hosts:  Dan Gordo...

Episode 121: HR Hot Topics: Noncompetes, Independent Contractors&Exempt Employees from 2023-03-30T10:00

Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services   Guest:  <...

Episode 120: Is My Money Safe? And Other Small Biz Banking Questions from 2023-03-23T10:00

Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services   Guest: Lee ...

Episode 119: How to Evolve&Grow in Lawn Care from 2023-03-16T10:00

Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services   Guest: Jenn...

Episode 118: How to Expand Your Business Through M&A from 2023-03-09T10:00

How do you compete against the big boys and private equity firms in the mergers and acquisitions game? On this episode, Dan and Donnie discuss the opportunities that exist for smaller players to pu...

Episode 117: How to Create Dashboards That Work from 2023-03-02T10:00

With so much data at your fingertips, it's easy to get bogged down. In this episode, Dan and Donnie discuss the importance of streamlining the information in your pest control business so you can t...

Episode 116: EOS Implementation - A Field Report from 2023-02-23T10:00

On this episode, Sharon Roebuck-McBride gives us an overview of the Entrepreneurial Operating System (EOS) and the steps required to implement it. Sharon and Donnie Shelton discuss the EOS journey ...

Episode 115: Should You Incentivize Your Team with Phantom Stock? from 2023-02-16T10:00

Tune in to hear Dan and Donnie discuss phantom stock as a deferred compensation model in the pest control industry. They cover the pros and cons, why Dan is a fan of this approach and why Donnie no...

Episode 114: When to Go Low Tech in a High-Tech World from 2023-02-09T10:00

On this episode, Dan and Donnie discuss the potential problems with relying *too much* on technology in pest control and lawn care companies. They cover how to avoid technology becoming a distracti...

Episode 113: ChatGPT: The Pest and Lawn Game Changer from 2023-02-02T10:00

Dan and Donnie dive into why this popular new artificial intelligence technology is poised to revolutionize how businesses communicate — pest control and lawn care companies included.    Hosts:  ...

Episode 112: Everything You Always Wanted to Know About Balance Sheets from 2023-01-26T10:00

What's a balance sheet and why is it important for a pest control company? On this episode, Dan and Donnie cover the components of a balance sheet, how it's different from a P&L, and smart ways to ...

Episode 111: Looking into the Pest Industry Crystal Ball from 2023-01-19T10:00

Jim Fredericks, Ph.D., joins the podcast to discuss his new role as executive director of the Professional Pest Management Alliance. He also talks about what's in the pipeline for PPMA and NMPA and...

Episode 110: Peer Groups — Next Level Opportunity or a Waste of Time? from 2023-01-12T10:00

If you need ideas, information and accountability that you can't get from within your organization, it's time to consider joining a peer group. On this episode, Dan and Donnie dive into peer groups...

Episode 109: Q4 Recap and New Year Predictions from 2023-01-05T10:00

On this episode, Dan and Donnie recap the fourth quarter of 2022 and look ahead to 2023. They make predictions for the new year and share how they're preparing in case of a recession and housing...

Episode 108: Rentokil Terminix — an Exclusive Integration Update from 2022-12-15T10:00

With the mega merger complete, integration is well underway at Rentokil Terminix. In an exclusive conversation with the company's U.S. leaders, Dan and Donnie get an update on the status of the com...

Episode 107: How to 10X Your Pest Control Company from 2022-12-08T10:00

On this episode, Donnie and Dan discuss the concept of 10Xing a business and what it may mean for a pest management firm. They talk about the mindset and steps required to achieve exponential gr...

Episode 106: Strategic Planning Made Simple from 2022-12-01T11:59:42

Bestselling author and entrepreneurship icon Verne Harnish is back to talk with Dan and Donnie about why pest management professionals should start strategic planning now if they aren't already,...

Episode 105: Inside the Mind of a Pest Control Purchaser from 2022-11-17T10:00

PPMA Executive Director Cindy Mannes joins the podcast to discuss the organization's consumer research and what to consider for your marketing messaging going forward. She also discusses a few k...

Episode 104: Your Questions — Answered from 2022-11-10T10:00

On this episode, Dan and Donnie answer listener questions about technician pay, scheduling, office pay, and implementing price increases when you have credit cards on file. Tune in to hear their...

Episode 103: Combating the Ever-Rising Cost of Digital Marketing from 2022-11-03T10:00

Coalmarch COO Frank Andolina joins Dan and Donnie to discuss why digital marketing costs are on the rise and what pest control operators can do about it. They cover Google ads, search and recommend...

Episode 102: PestWorld in Review from 2022-10-27T10:00

Dan and Donnie give their field reports from PestWorld 2022, held in Boston earlier this month. They give their take on educational sessions, the exhibit hall and what they heard from clients an...

Episode 101: Q3 Reflections from 2022-10-20T10:00

On this episode, Dan and Donnie reflect on the third quarter of 2022, including the latest economic news, and they predict how it may affect the pest control industry the rest of the year.  

Episode 100: Analyst Tim Mulrooney Is Back for Our 100th Episode! from 2022-10-13T10:00

During PestWorld 2022, Dan and Donnie celebrate the podcast's century mark by discussing the state of the economy and the pest control market with one of the industry's most astute observers — W...

Episode 99: Selling Strong, No Matter the Market from 2022-10-06T10:00

Dan and Donnie are happy to welcome pest industry sales trainer Patrick Quigley back to the podcast. They ask Pat about selling in good times vs. tough times and whether pest control companies s...

Episode 98: How to Sell Pest Control via Text Message from 2022-09-29T10:00

On this episode, Dan and Donnie chat with Adam's Pest Control's Anne-Marie Tulp and Tiffany Ghent about the next frontier of pest control sales — text messaging. They cover how they got started ...

Episode 97: Up Your Hiring&Onboarding Game from 2022-09-22T10:00

It's no secret that pest management firms must recruit well to grow. On this episode, Dan and Donnie talk with WorkWave's Jeff Davis about things you can do to find the right people and get them...

Episode 96: Build an Effective Leadership Incentive Plan from 2022-09-15T11:15:12

Looking to attract and retain competent managers who will help you scale your business? On this episode, Dan and Donnie walk through six things to think about when creating a fair, effective inc...

Episode 95: How To Create a Common Sense Budget from 2022-09-01T10:00

With costs going up and economic uncertainty on the horizon, Dan and Donnie discuss the importance of going back to basics with budgeting. On this episode, they cover how to dial in the three bu...

Episode 94: Inspect What You Expect: The Key to Excellence from 2022-08-25T10:00

Most pest management professionals know the importance of having standards, checklists and procedures in their businesses, but some of us fall short in holding our teams accountable to them. On ...

Episode 93: Will the Inflation Reduction Act Prompt More IRS Audits? from 2022-08-18T10:00

PCO Bookkeepers Managing Member Brian Post, CPA, joins Dan and Donnie on this episode to discuss the Inflation Reduction Act and the associated increase in funding to the IRS. They cover the pot...

Episode 92: Treat Your Company as an Investment from 2022-08-11T10:00

Savvy pest management professionals know their companies are their greatest investment, but they don't always treat them that way. Dan and Donnie review mistakes operators often make when it com...

Episode 91: Maximize Your Google Paid Budget from 2022-08-04T10:00

Coalmarch's Katie McCaskill and Alanna Young join the podcast to discuss trends in search engine marketing, the top 3 recommendations they have for getting the most out of your Google paid marke...

Episode 90: The Most Important Ratio for High Profitability from 2022-07-28T10:00

The Most Important Ratio for High Profitability In good times or bad, gross margin is the key performance indicator that all pest control companies must keep in check to remain profitable. Dan and ...

Episode 89: Save Fuel with Tighter Routes from 2022-07-21T10:21:32

Pest control software industry veteran Andrew de la Chapelle talks with Dan and Donnie about steps PMPs can take now to route more efficiently to save on fuel costs and improve efficiency.

Episode 88: Q2 Wrap: Inflation, Pricing&The Economy from 2022-07-14T12:23:37

On this episode, Dan and Donnie review Q2 2022 and take a look at the broader forces affecting the pest control industry as we head into the second half of the year.  

Episode 87: Building a Company Through Acquisition from 2022-06-30T09:51:40

Certus Pest CEO Mike Givlin shares lessons learned from doing 57 acquisitions in three years. He discusses how the $80 million company approaches integration and executes change management withi...

Episode 86: How Captive Insurance Works from 2022-06-23T09:00

On this episode, Dan and Donnie talk with Todd Burke, COO of PestSure, to learn more about how captive insurance works and understand why it's a good fit for pest control companies.

Todd ...

Episode 85: Acquisitions at Arrow Exterminators from 2022-06-16T09:59:43

Atlanta's Arrow Exterminators has grown steadily over the last decade—much of it through acquisition. On this episode, Kevin Burns joins the podcast to talk about Arrow's acquisition strategy an...

Episode 84: How Much You Need to Raise Prices to Combat Inflation from 2022-06-09T08:00

Savvy pest control operators already raised prices late last year or early this year to offset inflation. Is it time to raise prices again or more than you already have? On this episode, Dan and...

Episode 83: How to Develop a Culture of Execution from 2022-06-02T08:00

Dan and Donnie welcome Tony Massey to the podcast to discuss how Massey Services excels at execution by focusing on accountability, communication and transparency. They also dive into inflation,...

Episode 82: When Is It Time to Fire? from 2022-05-26T10:20:51

Firing a team member is always a gut-wrenching decision. On this episode, Dan and Donnie talk through their experiences parting ways with employees. They cover the problems with keeping people t...

Episode 81: The Business Case for Partnering with Private Equity from 2022-05-19T09:32:06

Dan, Donnie and Access Holding's Josh Finifter discuss why the pest control industry is so attractive to private equity investors and the differences between selling to a strategic buyer and a P...

Episode 80: How to Grow Your Pest Business with SBA Financing from 2022-05-12T08:00

In this episode, Dan and Donnie cover SBA loans vs. conventional loans, use cases for SBA loans, how they work, the pros and cons, and much more.

Episode 79: M&A Q&A with Anticimex from 2022-05-05T08:00

Dan and Donnie talk mergers & acquisitions with Sebastian Tomassoni, VP of M&A for one of the largest pest management firms in the U.S. Learn about strategy, decision-making, factors that bring ...

Episode 78: When Do You Need a Manager? from 2022-04-28T08:00

Whether you're considering hiring your first supervisor or you're at the point where you need to add someone to your executive team, this episode is for you. Dan and Donnie cover 10 signs it's t...

Episode 77: Creating Your Brand Through Operational Excellence from 2022-04-21T08:00

Your company's brand is more than your logo or marketing tactics. In this episode, Dan and Donnie break down exactly what a brand is, why brands are ultimately a reflection of the owner, and how...

Episode 76: Get to the Next Level with Cross-Functional Sales Teams from 2022-04-14T08:00

What is cross-functional selling, why is it important, and how do you execute it in the pest control industry? Tune in to this episode to hear Dan and Donnie answer these questions and more abou...

Episode 75: Q1 2022 Wrap-Up&Predictions from 2022-04-07T08:00

On this episode, Dan and Donnie review the first quarter of 2022 and look into the crystal ball to predict what may occur the rest of the year. They cover the Pest Index, the overall economy, in...

Episode 74: Terminix/Rentokil Update: An Exclusive Sit-Down with John Myers from 2022-03-31T08:00

With the deal of the century expected to close in Q3, Rentokil's President & CEO, John Myers, sits down with Dan and Donnie to discuss some background details and what the future holds for the c...

Episode 73: 10 Steps for a Killer Customer Experience from 2022-03-24T08:00

Customer service stinks these days. There's a huge opportunity for pest and lawn care companies to differentiate themselves by delivering excellent client service. Dan and Donnie delve into how ...

How to Automate Your Critical KPIs from 2022-03-17T08:00

Dan and Donnie discuss how to sift through the mountains of data in your business to determine what's most useful for your pest control company. They cover leading vs. lagging indicators, how to...

Episode 71: How to Improve Sales in the Office from 2022-03-10T08:00

When it comes to successful inside sales, pest and lawn companies need sound fundamentals and consistency. On this episode, Dan and Donnie outline what it takes to get your office staff selling ...

Episode 70: Budgeting for Marketing That Works from 2022-03-02T11:07:04

On this episode, Dan and Donnie delve into how to maximize your investment in marketing to effectively grow your business. They cover various budgeting methods, the pros and cons of each, and ke...

Episode 69: Who Is the Essential Field Technician? from 2022-02-24T10:00:40

In pest control, field technicians are your direct link to the customer. On this episode, Dan and Donnie walk through why and how to implement systems to ensure you're finding, training and reta...

How to Deal with a Cash Crunch from 2022-02-17T08:00

On this week's episode, Donnie quizzes Dan on what's a true cash emergency, how and why it happens, and how to prevent a cash crisis from occurring in the future.

Episode 67: Digital Marketing - Beyond the Website from 2022-02-10T08:00

What role should search engine optimization play in today's digital marketing strategy? Is SEO still valuable for field service businesses like pest control companies? Coalmarch's Senior SEO Man...

Episode 66: Motivating Your Team Through Recognition from 2022-02-03T08:00

Emily Thomas Kendrick and Tim Pollard discuss how they approach employee recognition at Arrow Exterminators in Atlanta. They cover the business case for doing so, their philosophy, and their adv...

Episode 65: Retaining Team Members&Fostering Culture from 2022-01-27T08:00

Sarah Verlinger is back by popular demand to share the tactics Triangle Home Services uses to keep good staff, improve employee retention, and foster an overall positive company culture.

Episode 64: 4 Decisions Every Business Must Get Right with ‘Scaling Up’ Author Verne Harnish from 2022-01-20T08:00

Verne Harnish, bestselling author, speaker and founder of the Entrepreneurs’ Organization (EO), joins the podcast to discuss the importance of fundamentals (people, strategy, execution and cash)...

Episode 63: How to Get Your Techs to Sell from 2022-01-13T10:08

In this episode, Donnie and Dan review ways to encourage pest and lawn technicians to generate leads and close sales. They cover training, incentives, technology and automation tools, among othe...

Episode 62: What’s Ahead in 2022? from 2022-01-06T08:00

Dan and Donnie are back to discuss the wild ride that was 2021 and what's in the cards for 2022. They cover COVID impacts, technology, industry growth, taxes, and what's likely to happen with me...

Episode 61: Rentokil Buys Terminix: The Deal of the Century and What It Means for You from 2021-12-15T14:06:55

What will happen as two of the top three firms in the pest control industry combine into one? Dan and Donnie look at the deal from a big picture standpoint and speculate how it will affect M&A, ...

Episode 60: Finding Great People in an Impossible Labor Market from 2021-12-09T11:14:31

HR pro, Sarah Verlinger discusses Triangle Home Services' approach to attracting and screening candidates; onboarding new team members; retaining key players; and developing company culture.

Episode 59: Is Your Pest Control Company Financially Fit? from 2021-12-02T08:00

PCO Bookkeepers' Managing Member Anthony Pepe joins the podcast to discuss the importance of having a financial process and how to implement one. He also covers tax planning, budgeting and devel...

Episode 58: What We Heard and Saw at PestWorld 2021 from 2021-11-18T13:21:29

Dan and Donnie share their takeaways from the pest control industry's first in-person national trade show in two years. They cover the rise of M&A valuations, the proliferation of software and t...

Episode 57: How to Limit Your EPLI/Cyber Exposures from 2021-11-11T09:49:19

Darren Valencia, vice president of wholesale specialty insurance distributor CRC Group, joins the podcast to help pest management professionals better understand Employment Practices Liability I...

Episode 56: How to Get Top Dollar When You Sell Your Pest Control Company from 2021-11-04T10:22:49

Whether you're looking to sell your business now or down the road, tune in to this must-listen episode to hear Dan and Donnie interview Brian Schoonmaker, former owner of Capitol Pest. He recent...

Episode 55: Q3 in Review and What‘s Ahead? from 2021-10-28T11:19:16

Tune in to hear Donnie and Dan analyze marketing data, the Pest Index, tax updates, supply chain issues, the labor market, inflation and other issues currently affecting pest control and lawn ca...

Episode 54: From Chaos to Consistency with ‘E-Myth’ Author Michael E. Gerber from 2021-10-21T09:30

Dan and Donnie are thrilled to welcome small business icon Michael E. Gerber to the podcast! They discuss taking 'E-Myth' principles to the next level, what all successful entrepreneurs have in ...

Episode 53: Stress Less and Accomplish More in Your Pest Control Business from 2021-10-14T10:37:52

Sheri Spencer Bachman, president of Pest Control Business Coach and former owner of Spencer Pest Services, joins the podcast to share tools for streamlining your business and how to break the cy...

Episode 52: How to Amp Up Your Office with Technology from 2021-10-07T12:11:43

Dan and Donnie talk with Triangle Pest Control's Josh Baker. They discuss what a Chief Administrative Officer does, the benefits of a well-run office, and the technology and systems that make th...

NPMA’s Incoming President Talks Industry Issues from 2021-09-23T08:00:04

McCauley Services CEO Justin McCauley discusses his journey into leadership roles at the state and national association, the biggest issues facing the pest control industry and how he plans to a...

How to Supercharge Your Sales Efforts from 2021-09-16T08:00

Patrick Quigley, a veteran pest control industry sales consultant, gives Dan and Donnie practical advice for training, motivating and hiring sales people in this week's episode.

10 Ways to Take Your Digital to the Next Level in the Off Season from 2021-09-09T08:00

Coalmarch's resident experts Rachel Betterbid and Rachel Kirkpatrick join the podcast to school pest control operators on marketing moves they should consider now to drive growth in the future.

Episode 48: Legal Pitfalls in Pest Control from 2021-08-26T08:00

Attorney, Mark Ruff, joins the podcast to share his expertise in several areas, including wood-destroying organism inspection reports, repair and re-treatment contracts, noncompete agreements, c...

Episode 47: The State of M&A in the Pest Control Industry from 2021-08-19T08:00

Matt Whiting, who handles mergers and acquisitions for Orkin and other Rollins brands, gives us his take on the pest control M&A market's high valuations, different types of buyers and deals, ho...

Episode 46: COVID 2.0: What Employers Should Know from 2021-08-12T14:10:42

With the rise of the Delta variant, Jean Seawright is back to walk us through the latest information related to COVID-19 and the workplace. We cover CDC updates, masks, vaccines and a lot more.

Episode 45: Q2 2021 Wrap-Up from 2021-08-05T08:00

Dan Gordon and Donnie Shelton discuss the state of the pest and lawn markets after the first half of 2021 and look ahead to the second half of the year. They discuss digital marketing, a Google ...

Episode 44: Grow Faster with More Profit through Office Automation and Efficiency from 2021-07-29T08:00

Laura Corbin, president of Spencer Pest Services, talks about how her company gets the most out of its CRM, takes advantages of automation opportunities and uses dashboards and KPIs to run a bet...

Episode 43: What PMPs and LCOs Should Know about the Chemical Supply Chain from 2021-07-22T08:00

Syngenta's Marshall Gaster and Dave Ravel discuss what's driving chemical price increases and how planning ahead and other tactics can help alleviate the challenges for pest and lawn operators.

Episode 42: Public Pest Companies, Valuations + the Pest Index from 2021-07-15T08:00

Analyst, Tim Mulrooney, shares what he's learned by publishing the Pest Index for nearly a year with data from PCO M&A Specialists, how the average pest control company should use this informati...

Episode 41: PMP Industry Insiders Launches Standalone Website from 2021-07-08T08:00

Donnie Shelton & Dan Gordon are excited to announce the launch of PMPIndustryInsider.com. The podcast's new companion website houses all episodes...

Episode 40: Inside the Blockbuster WorkWave/Real Green Systems Deal from 2021-06-29T08:00

In an exclusive interview with WorkWave CEO David Giannetto and Real Green CEO Bill Nunan, Dan and Donnie ask about how the two software firms will come together, what's in it for PCOs and LCOs,...

Episode 39: Why All Companies Need an Operating System from 2021-06-24T08:00

EOS Visionary Mark O'Donnell explains the power of intentionally using an operating system in your business and options for implementing one.

Episode 38: Technology Trends and Opportunities for the Lawn Industry from 2021-06-16T13:32:07

Real Green Systems' President & CEO Bill Nunan covers the lasting changes of COVID-19, direct mail and the future of tech in lawn care.

Episode 37: How to Build a Network to Get You to the Next Level from 2021-06-10T08:00

Associated Group facilitator Ed Robinson, president of Capacity Building Solutions, talks about leadership development, the power of peer groups and what holds many businesses back. 

Episode 36: What Happens After the Deal? from 2021-06-03T08:00

Certus COO Amy Wilson shares her impression of the pest industry so far and walks through her company's approach to M&A due diligence and integrations.

Episode 35: The Good, Bad and Ugly of Changing Software from 2021-05-27T10:30:38

Moyer Indoor | Outdoor General Manager Bob Williamson discusses how the fifth-generation company with eight service lines survived changing software systems.

Episode 34: How to Grow Your Company Brand from 2021-05-20T08:00

Third-generation PCO Jamie Ogle of LLoyd Pest Control talks about his 90-year-old company's brand-building philosophy, which includes a money-back guarantee to ensure customer satisfaction, uniq...

Episode 33: How to Build Your Business Through Community Involvement from 2021-05-13T08:00

Learn how Yankee Pest Control's Galvin Murphy has translated a "service before self" mindset, including his background in the Marines and as a firefighter, into a growing business and a satisfyi...

Episode 32: How to Lead in a Crisis from 2021-05-06T08:00

Tim Brock explains what steps his company took to keep people employed, access cash and get his business rolling again after enduring a category 5 hurricane.

How to Build a Rock Solid Leadership Team from 2021-04-29T09:15:32

Blades of Green/BOG Pest's Brad Leahy discusses defining company culture, overcoming hiring challenges and developing leaders from within.

Episode 30: The Ins and Outs of Buying Out a Partner from 2021-04-22T11:10:01

Ron Hodgkins shares how he started the conversation, made an offer and closed the deal to end his business partnership. Plus, Dan and Donnie cover the role buy-sell agreements play.

Episode 29: Reflecting on Q1&Recalibrating for Q2 from 2021-04-15T08:00

Dan Gordon and Donnie Shelton review the "overwhelming optimism" they're seeing in the pest control industry so far in 2021. Donnie discusses digital marketing strategy heading into the busy sea...

Episode 28: How to Recruit&Retain A Players from 2021-04-08T10:00

HR consultant Jean Seawright walks us through how to attract and keep great people, including women; why job boards may be working against you; and how to determine if you should hire a recruite...

Episode 27: How to Use Data Analytics to Grow Your Business from 2021-04-01T10:56:13

Andrew de la Chappelle from PCO Bookkeepers and PCO M&A Specialists talks with Dan and Donnie about which KPIs and ratios are worth obsessing over.

Episode 26: 2021 Digital Marketing Strategies That Get Results from 2021-03-25T10:37:06

Hear from Coalmarch's in-house expert Rachel Betterbid about the steps PCOs should take to set up successful digital marketing campaigns this season.

Episode 26: 2021 Digital Marketing Strategies That Get Results from 2021-03-25T10:37:06

Hear from Coalmarch's in-house expert Rachel Betterbid about the steps PCOs should take to set up successful digital marketing campaigns this season.

Episode 25: Why Mistakes Matter -- And How to Learn from Them from 2021-03-18T08:28:55

Ryan Robinson shares how he's developed a learning culture at Green Drop. He also discusses the Effortless Experience concept and how it applies to the lawn and pest industries. 

Episode 24: How to Grow a Lawn Care Company from the Ground Up from 2021-03-11T08:00

Virginia Green's Gil Grattan shares how he's grown his company to 40,000 customers and has positioned it to scale.

Episode 23: How Values, Attitudes&Attributes Drive Culture at Fox Pest Control from 2021-03-04T08:00

Mike Romney & Bryant White explain how their culture starts at the top with their 18 core values, including "extreme ownership." Visit Fox Pest at https://fox-pes...

Episode 22: Develop a Stellar Sales Team from 2021-02-25T08:00

Ian Robinson covers how he's built a sales culture at Massey Services, including tips for recruiting, hiring, onboarding and helping team members evolve. 

Episode 21:What Is Your Why? How to Find Real Success in Business from 2021-02-18T08:00

Pest industry icon Bobby Jenkins of ABC Home & Commercial Services in Texas lets us in on his family's unique business model, how philanthropy plays a big role in his life and why he’s a long wa...

Episode 20: How to Lead Your Business to the Next Level from 2021-02-11T08:00

Eastside Exterminators COO Sharon Roebuck shares how implementing EOS and working within a 90-day framework has helped the firm get organized and acheive its goals.

Episode 19: Building a Large Company in a Small Market from 2021-02-04T13:30:47

Kent Edmunds and Blair Burton share how they've created a profit machine out of Paul's Termite & Pest Control, the company founded by their father-in-law.

Episode 18: Transitioning Your Business from Good to Great from 2021-01-28T08:00

Mike Rottler of Rottler Pest Control in St. Louis talks about joining and growing the family business and the important of finding mentors in the indusry and fostering relationships with them.

Episode 17: The Business Case for Diversity from 2021-01-21T08:00

The Business Case for Diversity Truly Nolen President Scarlett Nolen shares how she uses her background in psychology to understand clients and develop employees; how her company is maintaining ...

Episode 16: What's Ahead in 2021? from 2021-01-07T09:05:59

Dan and Donnie review the crazy year we've had and make recommendations for 2021 in the areas of pest control M&A, marketing, sales, customer service, finance, labor and more.

Episode:15 - What's the Value of your Business? from 2020-12-20T08:00

PCO Bookkeepers breaks down their Pest Index in partnership with William Blair, breaking down growth of 140 privately held pest control companies and summarizing the factors that affect the U.S....

Episode:14 - Top Takeaway from CO2@Home from 2020-12-17T08:00

Donnie and Dan break down their favorite sessions and top actionable insights they gained from Coalmarch's 2020 CO2@Home conference. 

Episode:13 - Preparing for a Biden Administration from 2020-12-10T08:00

Andrew Bray, VP of Gov’t Relations for NALP and former NPMA VP of Public Policy, covers how key issues like the environment, labor and remaining “essential” are likely to play out with a new pre...

Episode:12 - The State of the Industry, 2020 from 2020-11-26T08:00

Pest Management Professional magazine's Marty Whitford and Diane Sofranec join Dan and Donnie to discuss their recently published industry data report. They cover how the year is shaping up for ...

Episode:11 - Election 2020 - How Will Politics impact Pest Control from 2020-11-19T08:00

What does the election mean for the industry? Rick Bell, VP of Gov't Affairs and Industry Stewardship at Arrow Exterminators, shares how election outcomes could impact legislation and policy tha...

Episode:10 - Confessions of a Private Equity M&A Hunter from 2020-11-12T08:00

What's your private equity acquisition IQ? Andrew Barrows, Director of M&A for Environmental Pest Service, shares insight into EPS purchasing strategy and how firms evaluate a pest control busin...

Episode:09 - How Does Your Digital Marketing Stack Up? from 2020-11-05T10:03:08

Coalmarch breaks down industry averages on spend, lead generation, and cost per lead for pest control companies across some of the fastest growing digital channels.   Download the Marketing Benchma...

Episode:08 - Leveraging Industry Associations to Grow your Business from 2020-10-29T08:00

The best business owners know they can't go it alone. Scott Steckel, NPMA President and Director of Strategic Development with Plunkett’s Pest Control, shares how peer networks and industry asso...

Episode:07 - Building Your A-Team from 2020-10-22T08:00

When Erin Richardson bought out the family business, she knew she wanted to have a team-first approach at All-American Pest Control. Learn how prioritizing work-life balance, instituting a 4-day...

Episode:06 - Digital Business Transformation from 2020-10-08T08:00

From financial and operational KPIs to digital marketing - technology has shifted the way your business works. Hear from Anti-Pesto's Howard Bright on how new technology has impacted his priorit...

Episode:05 - Scaling Through Innovation: The Secret to Growth Efficiency from 2020-10-01T09:00

The best business owners know that there's a balance between introducing new ideas and finding ways to scale what's working for your business. Learn from Terminix-Triad President and CEO, Burns ...

Episode:04 - Family Ties: Challenges to Scaling a Family Business from 2020-09-17T09:50

Queue “We Are Family” by Sister Sledge.... If you inherited a pest control or lawn care business, then this episode is for you! Tune into this episode and hear from guest speaker, Tom Gibbons, c...

Episode:03 - AI and the Future of Pest&Lawn from 2020-09-10T09:42

How does Artificial Intelligence (AI) play into the future of the Pest & Lawn industries? Learn more about this topic from guest speakers, Kendall Hines and Erik Alburg, co-founders of Lawnbot. ...

Episode:02 - Impressions of an Investment Analyst from 2020-09-03T09:15

How does pest control relate to Wall Street? Hear from our guest speaker, Tim Mulrooney, an Investment Analyst at William and Blair as he gives insight into his research on the pest market withi...

Episode:01 - PMP Industry Insiders from 2020-08-27T18:56

With over 1,000 business owners and industry partners registering for their COVID series, hosts Dan Gordon and Donnie Shelton wanted to provide a way to have those conversations and make advice ...