Podcasts by PwCs Customer-led growth podcast
Successfully transforming customer experience requires a focus on the human element - customers and those delivering the service. We delve into the transformation experiences of Australia's top business leaders and explore the essential ingredients they rely on to fuel customer-led growth.
Further podcasts by PwC Australia
Podcast on the topic Management
All episodes
Adam Lai, PwC Australia: Accelerating customer-led growth from 2019-12-12T13:00:27
PwC's Customer-led growth Leader Adam Lai explains how organisations need to bring together new capabilities across strategy, experience, operations and platforms to deliver customer-led growth.
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ListenPaul Scurrah, Virgin Australia: Leading with conviction from 2019-12-12T13:00:27
Chief Executive Officer and Managing Director of Virgin Australia Group, Paul Scurrah talks strategic leadership and the role it plays in achieving the right balance between customers, employees an...
ListenChris Bennetts, Transport for NSW - Connecting your entire organisation from 2019-12-12T13:00:27
Chris Bennetts - Executive Director of Digital Products at Transport for New South Wales – discusses the value of connecting with the entire organisation to deliver a truly customer-centric transfo...
ListenNatalie Peters, Telstra: Articulating your customer mission from 2019-12-12T13:00:27
Natalie Peters – former Executive, Ways of Working at Telstra and now Human Resources Director at Sky – explores how a well-articulated customer mission can bring together teams to deliver successf...
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