Customer Experience #14: Core Competence–Having Relevant Conversations - a podcast by Michael Byrne

from 2008-05-15T11:11:14

:: ::

Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importance of relevant conversations. He explains that while there may be one user of your product or service in your customer’s organisation, there can be many other people who have a stake – and a [...]