Customer Experience Podcast #9: General Mood - a podcast by Michael Byrne

We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, as it relates to the Customer Experience. Michael reminds us of the importance of courtesy and congeniality in customer relations, and stresses that failure to observe this is “the one thing we won’t be [...]

Further episodes of Quinn Byrne Coaching

Further podcasts by Michael Byrne

Website of Michael Byrne