Customer Experience Podcast #4: Introducing Emotional Intelligence - a podcast by Michael Byrne

from 2007-06-15T22:39:37

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The term “Emotional Intelligence” is frequently heard nowadays. You may have heard it used – you may even know what it means. But do you know how to use Emotional Intelligence analysis to create value for your business? Michael Byrne specialises in using Emotional Intelligence to help managers drive better Employee Engagement and Customer Experience [...]

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Website of Michael Byrne