A new and improved system to address complaints - a podcast by Royal Australasian College of Surgeons

Supportive, confidential, respectful, and non-judgemental – these words best describe new and enhanced complaints process at RACS. As an organisation that furthers the interests of our members by supporting their ongoing development and maintenance of expertise, the College is in a unique position when it comes to investigating complaints. Concerns raised in the past by Fellows, Trainees and Specialist International Medical Graduates offered lessons in preparing a new way to handle the process. Emily Wooden, RACS Chief Operating Officer, discusses the changes and why they were introduced.

RACS Surgeons Support Program

Website: https://convergeinternational.com.au/

Contact our Feedback and Complaints team

Phone (Australia): 1800 892 491

Phone (New Zealand): 0800 787 470

Email: complaints@surgeons.org

See omnystudio.com/listener for privacy information.

Further episodes of RACS Post Op Podcast

Further podcasts by Royal Australasian College of Surgeons

Website of Royal Australasian College of Surgeons