Podcasts by Remarkable Results Radio Podcast

Remembering Steve Brotherton with Seth Thorson [E075] - Diagnosing the Aftermarket A to Z from 2023-03-22T00:15

• Industry Stalwart Steve Brotherton recently passed away
• He was well ahead of his time
• His philosophy is still, and will continue to be, valid today
• He has pos...
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How to Shift Your Marketing When You’re Busy [E040] - The Auto Repair Marketing Podcast from 2023-03-22T00:15

This shop is too slow. This shop is too busy. This shop doesn’t know either way. It wasn’t long ago that we heard a good bit of chatter regarding shops who were experiencing slow days but most r...

Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833] from 2023-03-21T00:15

Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today's technicians must have an engineering mindset in order to repair vehicles and that r...

Vision 2023 with Shop Marketing Pros [E104] - Chris Cotton Weekly Blitz from 2023-03-20T00:15

During Today's episode #104 The crew from SMP and I Talk About:

• What is a Chicken Flicker?
• Behind-the-scenes dirt on Kim & Brian from SMP
• What's the best part of...
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Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149] from 2023-03-18T00:15

How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill w...

First Ever General Service Technician Academy at Vision KC [RR 832] from 2023-03-17T00:15

Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA's S.O.S. (Shop Owner's Support) Group. When we can support and learn from other shop owners, we continu...

Silicon Valley Bank [E057] - Business By The Numbers from 2023-03-16T00:15

This week Hunt discusses the current banking crisis and the collapse of Silicon Valley Bank.

• What happened to Silicon Valley Bank, and are there other banks at risk of the same fate?

Tom’s Trends – Shop Open&Close Hours [CC 106] from 2022-04-18T00:15

Tom's Trends - Shop Open& Close Hours Watch on Youtube https://youtu.be/4BGMjO9n4Bw (HERE)Shops are open fewer hours.  56% open at 8:00 am or later more than half14% open before 7:30    ...

Catching up with Shop Marketing Pros - Kim and Brian Walker - Chris Cotton Weekly Blitz from 2022-04-18T00:15

Catching up with Shop Marketing Pros - Kim and Brian Walker Sponsored by: Click here to check out AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M)Coach Chris Cotton AutoFix-Auto Shop Coach...

Why Cleanliness Matters [AW 101] from 2022-04-16T00:15

Guest hosts and a shop tour with Henry Rose and Jeff Scruggs, Scruggs Automotive Repair, Buffalo, NY. Find out why cleanliness matters and how to implement it within your business. Plus, get an ins...

Celebrating Educators [RR 736] from 2022-04-15T00:15

You know I am passionate and committed to education. A very informative discussion to keep you up to date with high school and post-secondary education with these educators who were at VISION KC to...

Do You Need an Estimator? [THA 271] from 2022-04-14T00:15

Is your service advisor stressed? Do you have a full lot of vehicles to repair but have technicians standing around? I’ve been asking shop owners if an estimator role in the business is an importan...

Building and Managing Your Training Collection - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-04-13T00:15

Building and Managing Your Training Collection With guest Carm CapriottoInvest in yourself. Don't think you can't learn from the same class, different instructor There is value in continuous and ev...

Are You Ready to Open a Second Location? - Justin Barrett [RR 735] from 2022-04-12T00:15

The leap from 1 location to 2 is never easy. But what if you also add in going to Vision 2022 days before the second location opens? How has Justin Barrett prepared his existing employees, while hi...

Help for Small Struggling Auto Repair Shops - Chris Cotton Weekly Blitz from 2022-04-11T00:15

Please check out AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) 1. Get your finances in order! Make them readable and learn what the business’s numbers are telling you.2. Separate your b...

Are You Knocking on the Doors of your Local Schools? [AW 100] from 2022-04-09T00:15

What better what to celebrate the 100th Episode of Aftermarket Weekly than with my family? We have a school field trip to the Ready Academy in Buffalo, NY where my son Matthew Capriotto is the Scho...

The New Frontier of Call Conversion Rates - Stan Sokes [RR 734] from 2022-04-08T00:15

The phone call from a customer is always the beginning of the relationship. Are you tracking, measuring and holding your service advisor accountable for every phone call that comes into your busine...

Are You Offering ‘Only’ Synthetic Oil Services? [THA 270] from 2022-04-07T00:15

Questions, what is your customer oil change service like?  Have you transitioned to ‘synthetic only’ oil for your customers? How do you stock all grades and weights? The days of $20 oil changes eve...

Tax Tips and Common Questions - Business By The Numbers from 2022-04-07T00:15

Tax Tips and Common Questions. This week Hunt discusses some of the most commonquestions and issues that come up during tax season. •What is an extension and why do you file one? Is it the right mo...

Divorce Discourse with Brandon Steckler - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-04-06T00:15

A very candid discussion from Matt and Brandon who have each gone through a divorce. They speak about their struggle and anguish over decisions that were made and not made. This is a very honest an...

A Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733] from 2022-04-05T00:00

Are you ready for an inspiring story that will leave you with goosebumps? I’m with Eric Dallas at Vision 2022, one of the Technician of Tomorrow scholarship winners, who shares his story about taki...

Catching Up with Chris Cotton - Chris Cotton Weekly Blitz from 2022-04-04T00:15

AutoLeap Link: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) 1. 8,000 miles driven so far this year!2. Shop Visits in: Tucson, Plano, Albuquerque 3. Big Bend National Park4. Service Center Schola...

So You Want to Be a Shop Owner? Matt Wagg [AW 099] from 2022-04-02T00:15

Guest host and shop tour with Matt Wagg, https://acceleratedautoservice.com/ (Accelerated Diagnostics and Automotive), Bennington, NE. How did Matt Wagg go from a dealership technician to a trainer...

Training Think Tank [RR 732] from 2022-04-01T00:15

What’s better than having 3 trainers sit down with me at Vision 2022 and record their very candid conversation. Be a fly on the wall as we discuss hybrid training, student assessments and breakout ...

Paying Attention to Inflation [THA 269] from 2022-03-31T00:15

We’ve all heard inflation is up 8%, as of this broadcast, but when you walk through the grocery stores and sit at a restaurant, it sure seems like it’s a lot higher …  don’t you agree? As prices co...

Profitability&Key Metrics with Patrick McHugh of Bimmer Rescue - Business By The Numbers from 2022-03-31T00:15

Profitability& Key Metrics with Patrick McHugh of Bimmer Rescue.This week Hunt sits down with Patrick to discuss his philosophy on driving profits and how he keeps his business moving in the ri...

Lessons from the Karate Kid's Bonsai Tree - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-03-30T00:15

The Karate Kid was told to close his eyes and picture the Bonsai tree, essentially in your mind, picture the perfect tree. Get down to details, picture this tree in your mind. And now. Open your ey...

There Can Be Change Without Progress, But No Progress without Change – Chris Cloutier [RR 731] from 2022-03-29T00:15

Did you know you’re 27% smarter when you’re positive? It makes sense, doesn’t it? Having a positive attitude can change everything if you let it. I’m with Chris Cloutier at Vision 2022. We didn’t h...

Time Blocking - Gain Control of Your Calendar - Chris Cotton - Chris Cotton Weekly Blitz from 2022-03-28T00:15

Time Blocking - Gain Control of Your Calendar - Chris Cotton AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M)Every day, we juggle competing demands on our time and, as a result, experience...

Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098] from 2022-03-26T00:15

Guest host and shop tour with Duc Nguyen, https://www.duggysgarage.com/ (Duggy's Garage), Houston, TX. Duggy's Garage specializes in Toyota off-road vehicles ranging from Land Cruisers, Tacomas, 4R...

6 Components to a Great Compensation Plan – Bob Cooper [RR 730] from 2022-03-25T00:15

How do you incent behavior and retain top talent? Is the tech shortage a blessing in disguise? Did you know money is not the best motivator for employees? Bob Cooper, President of Elite Worldwide, ...

Managing Fraud - Business By The Numbers from 2022-03-24T00:15

Managing Fraud - Hunt Demarest - Business by the Numbers 006 This week Hunt discusses common areas of fraud, why it happens and what we can do to stop it. Key talking points:• What is fraud and how...

Know Your Strengths [THA 268] from 2022-03-24T00:15

How well do you truly understand yourself and the people you work with? Are you going beyond the surface-level interactions and diving into personal development? In this Town Hall Academy, my panel...

Zero Turn Mowers - What Can We Learn - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-03-23T00:15

Zero Turn Mowers - What Can We Learn More blade timeMakes lawn maintenance quicker and more efficient Use the principles of the Zero Turn in our shopAre we taking too many steps Are we looking for ...

Are You Comfortable With Your Problems? Business Coaches Lab [RR 729] from 2022-03-22T00:15

You’re going to love this transparent interview recorded live at vision 2022. 3 business coaches, and no agenda. Listen firsthand from these business coaches on why so many business owners are stru...

Raising the Bar - Chris Cotton Weekly Blitz - Chris Cotton Weekly Blitz from 2022-03-21T00:15

Link for AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) Show Notes:I'm sure you've read articles about the importance of"culture"to shape the behaviors of your employees. One of my favor...

Peer Group Review of Your Business: Ready For One? [AW 097] from 2022-03-19T00:15

Guest host and shop tour with Brian Weeks, https://atcautocenter.com/ (ATC Auto Center), Augusta, GA. Brian hosted 36 shop owners that are a part of Elite Pro Services. The group sectioned off into...

Restructuring New Staff – Vinnie Lucido [RR 728] from 2022-03-18T00:15

The idea of completely restructuring your staff seems impossible, right? So how did Vinnie Lucido do it after his brother and partner retired from the business? And how did his role as the sole own...

Important Employee Benefits [THA 267] from 2022-03-17T00:15

Did you know money isn’t the main motivator for employees? How many people are willing to work 40+ hours a week in an unhappy environment while being undervalued? What benefits set your business ap...

Technician Training with Travis Troy - Business By The Numbers from 2022-03-17T00:15

Recorded at Vision KC 2022 Tech Training with Travis Troy. This week Hunt sits down with Travis Troy of Honest Wrenches in IA. We cover a lot of great topics including:• Why tech training is so imp...

Circuit Loading With Sean Tipping - Matt Fanslow Diagnosing the Aftermarket A to Z - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-03-16T00:15

We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond. Need bulbs to insert a load on a circuitThat's a visual rep...

How To: Change Your Mindset – Murray Voth [RR 727] from 2022-03-15T00:15

What’s the real reason why you became a business owner? Did you want to be your own boss? Have a flexible schedule? Were you certain you could do things better? My guest Murray Voth explains there'...

Wishbone vs Backbone - Chris Cotton Weekly Blitz - Chris Cotton Weekly Blitz from 2022-03-14T00:15

Click here to go to AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) What is Backbone?Marshall defines backbone as"firm and resolute character". In action, she says, it might look and feel...

Our Team Sold Jobs While Stuck at the Kansas City Airport [AW 096] from 2022-03-12T00:15

Guest host and shop tour with Shawn Gilfillan, https://www.automotivemagic.com/ (Automotive Magic), Kenvil, NJ. Shawn and his team were stuck at the Kansas City airport after Vision 2022, but that ...

Brought His 14 Team Members to Vision – Travis Troy [RR 726] from 2022-03-11T00:15

I asked Travis Troy, point-blank, what did it cost him to take his entire team to Vision this year. I talked to so many shop owners at Vision KC 2022 that closed their shops to take their entire te...

Next Best Improvement: Lean [THA 266] from 2022-03-10T00:15

How do you calculate the common phrase “work smarter, not harder?” This episode is all about getting lean in your shop. Are you tracking the steps it takes to do something simple like an oil change...

Technician Productivity - Business By The Numbers from 2022-03-10T00:15

Tech Productivity. Hunt takes a dive into the numbers behind tech productivity and how it affects your bottom line. • What is tech productivity and why do I care?• How do I measure tech productivit...

When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-03-09T00:15

When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant What Nathan thought he was going to do, wasn't how it worked out when he opened his shop. He was doing brakes for ...

Can the Independent Aftermarket And OE Work Together? [RR 725] from 2022-03-08T00:15

I have a question for you, are the OEMs really after the service and repair market? Or do they need us as much as we need them? Can we work together, and will that give us access to important infor...

Auto Shop Profits and Cash Flow - Chris Cotton Weekly Blitz 050 - Chris Cotton Weekly Blitz from 2022-03-07T00:15

As always I want to thank AutoLeap. If you are interested in a demo please go to: https://autoleap.com/ (https://autoleap.com/) As a preface to todays show I would like you to go and listen to: Com...

Out with the Old, in with the New [AW 095] from 2022-03-05T00:15

Guest hosts and shop tour with Rich and Linda Brauer, https://59autorepair.com/ (59 Auto Repair), Plainfield, IL. They've been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and ...

Husband and Wife Accountability Partners [RR 724] from 2022-03-04T00:15

Darrin and Ginger Barney are a powerhouse husband and wife team both at home and in their business. It’s not always smooth sailing when you work with your spouse. Many of you know that. Find out ho...

Coaches Lab: Turn Around a Struggling Shop [THA 265] from 2022-03-03T00:15

Asking for help and admitting you need help is often the last thing struggling business owners want to do. They also might not know who or how to ask. My panel of coaches has experience in the shop...

Advertising Expense Review - Business By The Numbers from 2022-03-03T00:15

Advertising Expense Review and Budget Hunt discusses how to analyze and alter your advertising budget to drive real results that you need.• How much money should your shop be spending on advertisin...

Follow the Money - Inspiration from Mike Rowe - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-03-02T00:15

Follow the Money - Inspiration from Mike Rowe Mike Rowe of Dirty Jobs fame has a lot of good advice.One of them that I liked, but aimed at young people is, to show up early, stay late, keep your ey...

1 Shop, 3 Apprentices [RR 723] from 2022-03-01T00:15

For anyone who doesn’t have a working apprentice in your shop, this is your wake-up call. Roy Foster from Foster’s Automotive currently has three apprentices and you’ll get a chance to hear from al...

Power Panel: To Your Health [CC 105] from 2022-02-28T00:15

I’m bringing my power panel back for an important and often overlooked topic, getting healthy. Do you exercise if so what kind of exercise are you getting? My panel explains what they do.  How long...

Don't Just Celebrate Wins - Savor Them! - Chris Cotton Weekly Blitz from 2022-02-28T00:15

Link to AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) Don't Just Celebrate Wins - Savor Them! 1) Reminds you of the goal you set and why you set it in the first place.2) Reminds you tha...

Ready, Set, Grow! with Phil Carpenter [AW 094] from 2022-02-26T00:15

Guest host and shop tour with Phil Carpenter, Urban Auto Care and Avalon Motor Sports, Denver, CO, discusses scaling your business the right way. Learn from Phil's experience with 5 locations and o...

How Much Does It Cost You To Open Your Doors? [RR 722] from 2022-02-25T00:15

We know transparency with our people is important, but what does ‘sharing your numbers’ really mean? Are you explaining the backstory behind those numbers and how it affects the business, and most ...

It’s Time to Revamp Our Industry Training [THA 264] from 2022-02-24T00:15

This episode continues the previous discussion about learning environments and breaking the mold for both teachers and students. This group wants to revamp training (the lectures and presentation s...

Hunt Demarest Podcast Launch - Episode 1 with Carm Capriotto - Business By The Numbers from 2022-02-23T00:15

Hunt Demarest Podcast Launch - Episode 1 with Carm Capriotto Hunt's podcast will provide a core understanding of the financial aspects of running an auto repair shop. The latest show from the After...

What Does a Great Steak Restaurant and Auto Repair Have in Common? - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-02-23T00:15

We compare the automotive to health care. Ever think of comparing us to Chef’s or Cook’s? I'm watching an episode of a master chef with my daughter The speed, efficiency, economy, and emotion that ...

Common Issues with Financial Statements - Business By The Numbers from 2022-02-23T00:15

Common Financial Issues. Hunt discusses the common issues that he sees when starting to look at a shop's financials. • Why don’t you understand your financials? Maybe it’s because they don’t make ...

Are You Dreaming Big Enough? [RR 721] from 2022-02-22T00:15

Are you dreaming big enough for yourself and your business? Imagine what next year could look like if you take action today. Don’t let past failures cloud your vision and passion. My guest Bryan Go...

Tom’s Trends – Margin&Inflation [CC 104] from 2022-02-21T00:15

Watch on Youtube https://youtu.be/LCo1KaJIx70 (HERE) Price increases (inflation) are currently running about 7% year to year with no signs of letting up and plenty of reasons why it could go hig...

Repairing Your Repair Shop - Phase 3 - Chris Cotton Weekly Blitz from 2022-02-21T00:15

Link for AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) If you haven’t listened to the other episodes in the series please go back and listen to Episode 39, Series overview, Episode 41 P...

Independents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093] from 2022-02-19T00:15

Guest host and shop tour with Tom Sciortino, Total Automotive, Buffalo, NY discusses a once a month meeting with local independent automotive shops and vendors. Bonus: meet his intern Jaye Mack fro...

Practicing Automotive with Heipp, Fanslow and Manna [RR 720] from 2022-02-18T00:15

There’s nothing like hitting the record button and letting Bob Heipp, Matt Fanslow, and Scot Mana have a wide-open discussion about the automotive industry. What does it take to really fix cars? Ar...

The Leap From Employment to Ownership [THA 263] from 2022-02-17T00:15

100% of business owners leave their business, either by design or due to unfortunate circumstances. The dialogue between the owner and potential successor needs to happen as soon as possible. But h...

Dutch Silverstein - Straight Talk to Technicians - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-02-16T00:15

Matt Fanslow and shop owner Dutch Silverstein speaks to techs about Jobs, Wages, and Opportunity You need a record of your achievementsTechnicians need to show up on time for work, 15 minutes early...

The Power of EOS: 2 Day Leadership Meeting [RR 719] from 2022-02-15T00:15

My panel, back to discuss the Entrepreneurial Operating System and their annual 2-day meeting. If you are longing to create leaders throughout your company, please follow every episode we’ve done o...

Ten Year Anniversary - What I Learned - Could Have Done Better - Wisdom - Chris Cotton Weekly Blitz from 2022-02-14T00:15

AutoLeap Link: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) 1. Women in the aftermarket auto repair industry.2. Embrace Zoom to meet with clients. 3. Overpay great employees!4. Know the numbers...

Business Coach: Finding the Right One at the Right Time [AW 092] from 2022-02-12T00:15

Guest Host and shop tour with Mark and Summer Guerrero. They also discuss their need to have a business coach and the impact it made on their business. Mark says he should have listened more.  Wat...

ASE Board Chairman Brad Pellman [RR 718] from 2022-02-11T00:15

ASE has made a commitment to its certifications and continues to push forward with its own app to make recertifications a learning opportunity. Not only do certifications benefit the technician and...

Financial Help For Your Team [THA 262] from 2022-02-10T00:15

Where did you learn about finances? Did you learn it from your parents? Finances are one of the most important elements in our lives, yet most of us never really understand it or discuss it with ou...

Wife, Mother, Diagnostician, Co-Owner - Liz Perkins - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-02-09T00:15

Liz works with her husband Keith Perkins in L1 Automotive Diagnostics and Programing, Tulsa, OK They also operate the L1 Automotive Training Company http://www.l1training.com/ (www.L1Training.com)....

Ego Is The Enemy [RR 717] from 2022-02-08T00:15

Everyone needs an ego to start something new. Ego and self-confidence work hand in hand. But if you’re not careful, ego can run rampant and stifle both your personal and professional growth. As a b...

Donations and Donation Programs - Chris Cotton Weekly Blitz from 2022-02-07T00:15

AutoLeap Link: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M) 1. Giving to others, making a statement—putting it out to the universe, we live in a world that is louder about negativity and quieter...

Re-Release: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow from 2022-02-06T00:15

RE-RELEASEMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic iss...

Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091] from 2022-02-05T00:15

Guest Host and shop tour with Rachel Spencer, Spencer's Auto Repair, Krum TX. Rachel discusses strategies to tackle the uncertainty, frustration, and lack of communication we continue to face. Wat...

The Joy of Hiring [RR 716] from 2022-02-04T00:15

How did you develop your hiring process? Did you learn from other colleagues? Did you look online? Do you make decisions based on your intuition? Do you cross your fingers and hope for the best bec...

EV Charging Station: What You Need to Know [THA 261] from 2022-02-03T00:15

Going against a tide is never easy, but if you don’t start, you will be left behind.  Ever thought of an EV charging station at your shop? There are a bunch of things to consider. Listen firsthand ...

The Personal Side of Paul'Scanner'Danner - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-02-02T00:15

Matt and Paul talk about their long friendship and that battle of work/life balance.They go back a long way from the start of IAtn He started in 2012 doing video’sScanner Danner started by putting ...

The Big Picture Program [RR 715] from 2022-02-01T00:15

I recently had the privilege to connect with Karen Monaco, a teacher for a local school district and advisor for the Big Picture Program during a local independent shop owner meeting. This national...

Rocket Fuel Chapters 4 - 7 Five Rules - Chris Cotton Weekly Blitz from 2022-01-31T00:15

Rocket Fuel Chapters 4 - 7 Five Rules AutoLeap: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M)Rocket Fuel Assessment: https://bit.ly/32lNxRr (https://bit.ly/32lNxRr) Rocket Fuel University: http...

Remodeled Legacy Texaco Station [AW 090] from 2022-01-29T00:15

Watch Episode on https://www.youtube.com/watch?v=S4p4DETCBD4 (YouTube) Dustin Brown, Brown Auto Experts, 3 Locations in New Mexico, Albuquerque, Village of Los Ranchos and Rio Rancho. Listen to Du...

1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It? – Dave Luehr [RR 714] from 2022-01-28T00:15

Did you know over 4.5 million people quit their jobs in November 2021? There isn't a shortage of workers, there is a shortage of great places to work. How does your business rank? Are you measuring...

1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It? – Dave Luehr [RR 714] from 2022-01-28T00:15

Did you know over 4.5 million people quit their jobs in November 2021? There isn't a shortage of workers, there is a shortage of great places to work. How does your business rank? Are you measuring...

Workplace Motivation [THA 260] from 2022-01-27T00:15

It’s easy to discuss culture and workplace motivation, everyone understands people want to work in a positive environment. But did you ever stop to think about what truly motivates people? Guess wh...

Do We Do Enough Exit Interviews? - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-01-26T00:15

Do we do enough exit interviews? Why or why not?What can we learn from them? Put your ego away and realize this is a great moment to learn about you and your companyTake the employee that is leavin...

Handling A Toxic Employee with Dr. Dave Weiman [RR 713] from 2022-01-25T00:15

How do we handle a toxic employee? How long have we noticed their behavior and never addressed it? Is it hard for owners to let someone go that they hired and thought would be a great fit for the t...

Tom’s Trends – Technicians [CC 103] from 2022-01-24T00:15

https://www.youtube.com/watch?v=XLk-3IxEX9E Key Talking PointsTrend # 1 - Almost no new techs coming in! Most workplaces have improved significantly over the last 50 years while the bays in many re...

Repairing Your Repair Shop - Phase 2 - Chris Cotton Weekly Blitz from 2022-01-24T00:15

As you get into today’s episode, Phase 2- Repairing YOUR Auto Repair Shop, you may know someone in your network who can benefit from what I’m talking about today, please take time to share personal...

Lean Six Sigma and Shop Tour with Karim Morsli [AW 089] from 2022-01-22T00:15

https://www.youtube.com/watch?v=bEDu7eSBVTE&t=2s Key Talking PointsLean Six Sigma- two philosophies together. “Sigma” is a statistical word to measure variation. 2,000 cars per year= accept les...

What Is The Best Thing You Can Do As An Owner? Leave! [RR 712] from 2022-01-21T00:15

Key Talking Points The best thing you can do as an owner is leavingEdgar (26 years old) joined a coaching group- going to the next level, providing solutions and networking. Started as a techn...

Father Daughter Teams [THA 259] from 2022-01-20T00:15

https://www.youtube.com/watch?v=Yq29v4cx7n0 Key Talking PointsThoughts that daughters bring to the table- being an employee, not a ‘favorite,’ earn respect from peers (testing period), don’t be rea...

What Drives You to Be the Best You Can Be - With Justin Morgan - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-01-19T00:15

What Drives You to Be the Best You Can Be - With Justin Morgan Justin MorganLMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT Technicians portrayed in...

Start Monday Positive and Celebrate Friday [RR 711] from 2022-01-18T00:15

Key Talking Points The top technician in the shop had a motorcycle accident- probably won’t be able to turn a wrench again due to injuries but his career won’t end in the industry. UPDATE: Gof...

Challenge - Give Great Phone - Chris Cotton Weekly Blitz from 2022-01-17T00:15

Does everyone remember the receptionist on ghostbusters? AutoLeap Link: https://bit.ly/3n5qW2M (https://bit.ly/3n5qW2M)When I started thinking about this episode I went back to an old slide deck th...

Satellite Location and Shop Tour with Tom Grady [AW 088] from 2022-01-15T00:15

https://youtu.be/yNuajNqTJAY  Key Talking Pointshttps://remarkableresults.biz/remarkable-results-radio-podcast/e649/ (Growth Option: Satellite Location) Wanted to grow, needed more producti...

Mobile Diagnostics and 3D Printing [RR 710] from 2022-01-14T00:15

Key Talking Points Mobile diagnostics- made personal flyers online, offered discounts in the beginning so the shop could see what he offered and view him as an asset. Word of mouth quickly pic...

Preventing Employee Apathy [THA 258] from 2022-01-13T00:15

https://www.youtube.com/watch?v=z7Q7J8f1F6o Key Talking PointsTeam apathy- Is the owner being disengaged or having burnout? Maya Angelou quote -  “I've learned that people will forget what you s...

Scott Alton - From a Clients Point of View - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-01-12T00:15

Scott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to Z Matt grade school friend who is also a customer of hisMatt has a photographic mind Origins of life, mus...

Women of the Year Awards 2021 [RR 709] from 2022-01-11T00:15

Auto Care Woman of Excellence This award is presented annually to a woman who is a Women in Auto Care member and who has provided recent outstanding contributions to the auto care industry while d...

CarmCast Power Panel [CC 102] from 2022-01-10T00:15

https://www.youtube.com/watch?v=c3d2kxccFJA&t=236s Key Talking PointsPerseverance through COVID 19   Trends- becoming multi-shop owner when the time is rightPoor systems with great people, g...

Rocket Fuel Chapters 1 - 3 - Visionary and Integrator - Chris Cotton Weekly Blitz from 2022-01-10T00:15

Chapter 1-The Visionary If you are a visionary you are entrepreneurial, a creator, and most likely you founded your company. You are an Idea generator, You have lots of ideas. As an idea generator,...

What Is Your Word Of The Year? [AW 087] from 2022-01-08T00:15

https://www.youtube.com/watch?v=fZZO8Gk6kec Key Talking PointsWord of the year: Execute  Doubled size in 2021 with employees and a second locationGoals- what is your execution plan with deadline...

Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708] from 2022-01-07T00:15

Key Talking Points SVI- implemented by the OE’s or dongle devices in legacy vehicles. Levels the playing field. Secure information. It’s the consumer’s choice.Right to Repair- delayed because ...

Why We Are Better Than The Car Dealerships [THA 257] from 2022-01-06T00:15

https://www.youtube.com/watch?v=QqqONsPvwVo Key Talking PointsDealership “trains” customers that they need to have their car serviced at the dealership. Let the service speak for itselfThe warra...

What Didn't We Talk About! with Chris Cloutier - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2022-01-05T00:15

What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012 With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.meDo all customer-f...

ASE ADAS Certification and Other Important News [RR 707] from 2022-01-04T00:15

Key Talking Points ADAS Certification- started 18 months ago. Created calibration test and has a calibration composite vehicle. Launch 2022.Other tests in the works- electric vehicles Adopt...

Phase 1 - Repairing Your Auto Repair Shop - Chris Cotton Weekly Blitz 041 - Chris Cotton Weekly Blitz from 2022-01-03T00:15

Repairing Your Auto Repair Shop - Chris Cotton Weekly Blitz 041 You've realized it's time to make a change and now it's time to put in the work/rise and grind! you didn’t get here overnight! 1. Sta...

Creating Powerful Moments [AW 086] from 2022-01-01T00:15

https://www.youtube.com/watch?v=jf5S0Vhu1iw&t=1s Key Talking Pointshttps://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/0593079264?_encoding=UTF8&qid=1640717538&sr=...

What Type of Training Works for You? [RR 706] from 2021-12-31T00:15

Key Talking Points Hybrid training- virtual training brought in a new group of people with free videos and easy access to top instructors. The median income for technicians is $45,000. It star...

Recovering From a Wrong Service Advisor Hire [THA 256] from 2021-12-30T00:15

https://www.youtube.com/watch?v=YIeXSDy_W4o&t=1315s Key Talking PointsProcesses can set you free- processes don’t fail, people do Have faith in your teamNever underestimate what a negative i...

Mental Health with Haakan Light - Matt Fanslow Diagnosing the Aftermarket A - Z - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2021-12-29T00:15

Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice. A very serious topic for everyone in the aftermarket...

Training Workshops: Develop Your Culture and Leadership [RR 705] from 2021-12-28T00:15

Key Talking Points The complex multilevel market for women- but it’s only a pieceof the entire market in the automotive industry Upshift- create more in-depth training and coaching for busi...

Looking Back on 2021 - Chris Cotton Weekly Blitz 040 - Chris Cotton Weekly Blitz from 2021-12-27T00:15

Looking Back on 2021 - Chris Cotton Weekly Blitz 040 1. Growth of Business and industry 2. Chris'Personal growth as a coach–almost 10 years as a coach, 19000 hours, Kimberly and I have traveled ove...

Why We Remodeled [AW 085] from 2021-12-25T00:15

https://www.youtube.com/watch?v=X0XICRjFqu8 Key Talking PointsRemodeled- 2 buildings (automotive and exhaust). Was able to bring owner over to the automotive building, rebranded name, exhaust build...

How to Pass a Wage and Hour Audit from DOL [RR 704] from 2021-12-24T00:15

Key Talking Points Mike Davidson's Book -  https://www.leadershiplane.net/wage-hour ("Wage& Hour Compliance") Every business can get audited by a simple phone call from an employee Keep...

Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255] from 2021-12-23T00:15

https://www.youtube.com/watch?v=IkCcyCXNRQM Key Talking Points Being authentic with& about internal self-talk (like the angel& devil on the shoulders that we all have) Hiring after ...

Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2021-12-22T00:15

Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z He holds some records in basketball that may never be brokenHe was a scoring machine He was not naturally tal...

The Four Pillars of Marketing – Tony Mercury [RR 703] from 2021-12-21T00:15

Key Talking Points “Top Internet Marketing Trends for your Repair Shop”OMNI channel marketing- be everywhere at all times Producing video content- It’s easier than you think, everyone has a...

Four Phases Series - The Overview - Chris Cotton Weekly Blitz 039 - Chris Cotton Weekly Blitz from 2021-12-20T00:15

Our Sponsor: https://autoleap.com/?utm_source=chris-cotton&utm_medium=partnership&utm_campaign=chris-cotton-website (https://autoleap.com/?utm_source=chris-cotton&utm_medium=partnership...

29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084] from 2021-12-18T00:15

https://www.youtube.com/watch?v=U3NRr9PgOrE&t=2s Key Talking PointsAshlan Kaplan, Cannon Auto Repair, Cannon Falls, MN Taking over the shop from dadMust have solid team behind you to rely ...

Three Managers You Need In Your Business- George Zeeks [RR 702] from 2021-12-17T00:15

George Zeeks, Director of Member Services, ATI Key Talking PointsMost shop owners want a manager that will take over everything- how do you groom/grow/mentor that person? What are the traits needed...

Are You Getting Value From Your Training Dollars? [THA 254] from 2021-12-16T00:15

https://youtu.be/fPtIovugCuQ Key Talking PointsHelp the classroom understand, relate and apply it- don't overcomplicate Do we have too much “wow factor” are they leaving the class thinking the i...

Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2021-12-15T00:15

Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z I taught a PICO scope class and had a few observationsSome owners/managers were present with their technicians ...

Marketing: Never Take Your Foot Off the Gas Pedal [RR 701] from 2021-12-14T00:15

Key Talking Points “Using Integration to Supercharge Your Existing Marketing”The residual value of previous content- getting the most out of every picture/video What should you talk about? ...

It is OK to say NO! - Chris Cotton Weekly Blitz 038 - Chris Cotton Weekly Blitz from 2021-12-13T00:15

It is OK to say NO! 1. Establish your proper boundaries and policies -- early and well2. Just say “no"3. Offer an alternative. 4. Be assertive, but remain courteous.5. Don’t respond immediately 6. ...

Big Business in a Small Town- Candice and Jesse Buettenmuller [AW 083] from 2021-12-11T00:15

https://youtu.be/jqLGu-mNdMM Key Talking PointsCandice and Jesse Buettenmuller, TJ's Alignment and Repair, WaKeeney, KS Challenges: Parts availability, vendor options, populationBenefits: awes...

700th Episode Milestone- 7 Trends [RR 700] from 2021-12-10T00:15

https://www.youtube.com/watch?v=wN_5phsLcII Key Talking PointsDonnie Hudson, 3 Location, Troy Auto Care, Troy, MI Retaining great employees  Listen to your employees and keep the morale up  F...

Under 30: Our Future is Bright [THA 253] from 2021-12-09T00:15

https://www.youtube.com/watch?v=FHX3aiP499g Key Talking PointsAd from craigslist- felt the culture and environment AAPEX attendees- impressed with the material and training, meet people from the...

New Leadership Team at ASCCA [RR 699] from 2021-12-07T00:15

Key Talking Points ASCCA- Celebrating 80 yearsJoining associations- getting involved to make changes, unite shop owners and give them a voice. Elevate the industry together.   Growing membe...

Do You Have a Yellow and Red Envelope? - Chris Cotton Weekly Blitz 037 - Chris Cotton Weekly Blitz from 2021-12-06T00:15

Do You Have a Yellow and Red Envelope? - Chris Cotton Weekly Blitz 037. Chris talks about the Importance of planning the continuation of your business in case of a short-term or life-changing moment.

“I Stopped Micromanaging” Becki McGinnis [AW 082] from 2021-12-04T00:15

https://www.youtube.com/watch?v=1wHe-oW0bK0&t=521s Key Talking PointsBecki McGinnis, Autovantage Service Center, Auburn, CA Learning to trust my employees to do what I paid them to do.Lear...

Industry Leaders Update Right to Repair Act&Discuss AAPEX 2021 [RR 698] from 2021-12-03T00:15

Key Talking Points Joe’s Garage AAPEX 2021- a playground for the automotive industry with lifts and hands-on engagement Right to repair- allows for the bidirectional access of data for vehicle...

Maybe You Need a Boss [THA 252] from 2021-12-02T00:15

https://www.youtube.com/watch?v=MhZ-R3sfwOQ&t=447s Key Talking PointsDo you feel like you operate in your own space and own world? Are you missing perspective from other local shops, or out-of-...

AAPEX 2021 Service Award Winners [RR 697] from 2021-11-30T00:15

Shop Owner of the Year: Jamie and Eric Carlson, Ervine’s Auto Repair and Grand Rapids Hybrid, Grand Rapids, MI. Years in Business: 28. Number of Full-Time Technicians: 3. Number of technicians with...

Slow Down to Go Faster - Chris Cotton Weekly Blitz 036 - Chris Cotton Weekly Blitz from 2021-11-30T00:15

Slow Down to Go Faster - Chris Cotton Weekly Blitz 036

PAVE Virtual Training [CC 100] from 2021-11-29T00:15

https://www.youtube.com/watch?v=nVQc5Abxi-U https://www.youtube.com/watch?v=f-QzGKT8aNg  Key Talking PointsReplay virtual training classes up to 30 days Importance of management classes- o...

Embracing Students into our Skilled Trade&Used Car Update – Justin Fricke [AW 081] from 2021-11-27T00:15

https://www.youtube.com/watch?v=F25oweGYjZs Key Talking PointsJustin Fricke, CarTime Auto Center, Dundas, MN Stocks around 100 cars on lot for used car business in the same building The car...

Are You Grateful 365 Days a Year? – If Not, Why? [RR 696] from 2021-11-26T00:15

Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fa...

Growing Sales For A New Location [THA 251] from 2021-11-25T00:15

https://www.youtube.com/watch?v=xP8JMR74zv4 Kevin Syed, Owner of Integrity 1st Automotive, 8 Locations, Dallas Fort Worth TX, grew up with an entrepreneurial father and was always encouraged to lea...

Automotive Service Councils Educational Foundation [RR 695] from 2021-11-23T00:15

John Eppstein, owner of John's Automotive Care, San Diego CA has been in business since 1998. The business is a complete general automotive repair and a smog test station. John’s Automotive Care ha...

Vision KC 2022 – 30th Anniversary – Prepare to Go [CC 099] from 2021-11-22T00:15

https://youtu.be/wyXvupEBXnQVision KC 2022 - 30th Anniversary - Prepare to Go 30 year anniversaryNew classes available Auto Care Alliance reception this year on Thursday nightMembers who j...

Gratefulness - Chris Cotton Weekly Blitz035 - Chris Cotton Weekly Blitz from 2021-11-22T00:15

Gratefulness - Chris Cotton Weekly Blitz035

Life Happens, How Do You Handle It? – Maryann Croce [AW 080] from 2021-11-20T00:15

https://www.youtube.com/watch?v=OBROzkFcoq8  Show Notes:Maryann Croce's"Life Happens"Download https://remarkableresults.biz/download/37358/ (HERE) Connect with the show:https://aftermarketr...

Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694] from 2021-11-19T00:15

Tim Allbritten, Director, Business Development and Market Research at BG Products John Hanighen, CEO at Cloyes Gear and ProductsPaul McCarthy, AASA President. Paul has over 23 years of experience ...

Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250] from 2021-11-18T00:15

https://www.youtube.com/watch?v=7oBF-q6qLBo Charlie Marcotte is the owner of American Pride Automotive and Founder of Transportation Matters. After serving in the U.S. Army, Charlie and his wife Di...

What is Your Labor to Wage Ratio - Bob Greenwood Second Thoughts 019 - Bob Greenwood's Second Thoughts from 2021-11-17T00:30

What is Your Labor to Wage Ratio - Bob Greenwood Second Thoughts 019

Short Term Goals WILL Change Your Behavior – Bob Cooper [RR 693] from 2021-11-16T00:15

  https://youtu.be/Lrlj42yTLjoBob Cooper, Founder/President of Elite Worldwide Inc. A native Ohioan, Bob started his career as a technician in a struggling, Cleveland Ohio shop that he late...

Behaviors That Limit Success - Chris Cotton Weekly Blitz 034 - Chris Cotton Weekly Blitz from 2021-11-15T00:15

Behaviors That Limit Success - Chris Cotton Weekly Blitz 034 Six behaviors that prevent us from achieving the success we desire. Behaviors that are limiting our success in life.Jealousy  Self-...

Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] from 2021-11-13T00:15

  https://youtu.be/DXmHkUlU1VwShow Notes: Requires 40 hours of training a year from his techs, service advisors, and ownersBill provides private training that brings his classes to 6 stude...

CEO Margaret Palango Takes the Lead [RR 692] from 2021-11-12T00:15

As of November 1, 2021, Margaret Palango is the CEO at Autoshop Solutions, Inc. based in Apex, North Carolina. She has overseen and been a key catalyst in Autoshop Solutions’ growth into the award-...

Coaching CEO’s to Their Next Level [THA 249] from 2021-11-11T00:15

https://www.youtube.com/watch?v=o-mkFIxkYPE&t=3s Dan Garlock, President, CEO, Silver Lake Auto, 4 locations, WI. As a second-generation owner of Silver Lake Auto& Tire Centers, Dan Garlock ...

ADAS Systems Change Everything - Bob Greenwood Second Thoughts 018 - Bob Greenwood's Second Thoughts from 2021-11-10T00:30

ADAS Systems Change Everything - Bob Greenwood Second Thoughts 018

Rethink Your Compensation Plans – Darrin Barney [RR 691] from 2021-11-09T00:15

Darrin Barney, Barney Brother's Off Road and Repair, Grand Junction CO. Darrin’s automotive journey began as a child working with his father on repairing and maintaining cars at the family garage. ...

Hitting Your Five Iron - Chris Cotton Weekly Blitz - 033 - Chris Cotton Weekly Blitz from 2021-11-08T00:15

Hitting Your Five Iron - Chris Cotton Weekly Blitz - 033 Gaining your ConfidenceWhen you know you can

Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078] from 2021-11-06T00:15

https://www.youtube.com/watch?v=f9eq31UIQ44&t=1s Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OKKeith also operates the L1 Automotive Training company that off...

Do You Have Financial Peace of Mind? – Bill Haas [RR 690] from 2021-11-05T00:15

Bill Haas is the owner of Haas Performance Consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients now have access to Bill’s solution based focus, experti...

Scheduling Work Flow [THA 248] from 2021-11-04T00:15

https://www.youtube.com/watch?v=g3lTBngMcR4 Rachel Spencer (Shop Owner), Spencer's Auto Repair, Krum Texas Roddy Blaylock (Shop Foreman) Barton Automotive, Wadesville, INClint White has been passi...

Why Comprehensive Vehicle Inspections - Bob Greenwood's Second Thoughts from 2021-11-03T00:30

Why Comprehensive Vehicle Inspections. Your are bring hired by your customer to ensure their vehicle has a comprehensive inspection per year to keep their vehicle safe, reliable, and efficient.

“Give Me 10” Internship Program – Sue Dickson [RR 689] from 2021-11-02T00:15

Sue Dickson, Owner of Closs Tire& Auto Inc, Waukegan, IL. Sue is trying to change the face of the industry to empower woman to be a part of the automotive industry. Sue has 37 years of experien...

Dealer Parts - Forget List Price - Chris Cotton Weekly Blitz 032 - Chris Cotton Weekly Blitz from 2021-11-01T00:15

Dealer Parts - Forget List Price - Chris Cotton Weekly Blitz 03 Chris crashes the list price paradigm on dealer parts and for that matter on list price in generalHe's discovered that there are some...

Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077] from 2021-10-30T00:15

https://youtu.be/JLR-erM0fis Guest host Ryan Clo, Dubwerx, Cincinnati OH and see this shop in Cincinatti, OHWe’re going to talk about recruiting after covid. Recruiting is a topic I'm passionate...

From Shadowing to Apprentice Graduate – Bridgette Johnson [RR 688] from 2021-10-29T00:15

Bridgette Johnson, L&N Performance Automotive Repair, Blowing Rock, NC. Bridgette graduated from the automotive program at Caldwell Community College& Technical  Institute. Through the Nort...

Hiring Dealership Technicians [THA 247] from 2021-10-28T00:15

https://www.youtube.com/watch?v=lkqILwMRRJA Andy Bizub, Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professi...

Are You a Risk-Taker - Bob Greenwood Second Thoughts 016 - Bob Greenwood's Second Thoughts from 2021-10-27T00:30

Are You a Risk-Taker - Bob Greenwood Second Thoughts 016

Jimmy Lea’s Top 7 Proven Marketing Methods [RR 687] from 2021-10-26T00:15

Jimmy Lea, KuKui Evangelist with more than 15 years experience in sales and business development for software-as-a-service, financial services as well as hardware products, Jimmy embodies the fabri...

Let's Talk Employees - Chris Cotton Weekly Blitz 031 - Chris Cotton Weekly Blitz from 2021-10-25T00:15

Let's Talk Employees - Chris Cotton Weekly Blitz 031 Chris explains his 20-60-20 Rule as it relates to your team.

The Power of a Great Supply Partner Relationship [AW 076] from 2021-10-23T00:15

https://www.youtube.com/watch?v=asBggjsXeA8&t=376s Jennifer and Mike Baggett, Pro Automotive Services, Woodriver, ILHave a strong relationship with your supply partner. Do you know the st...

Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686] from 2021-10-22T00:15

Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding ...

Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2021-10-22T00:15

Matt Fanslow Podcast Launch - Episode 1 with Carm Capriotto A new podcast that will cover a wide range of topics from all angles of the automotive aftermarketThe latest show from the Aftermarket Ra...

Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2021-10-22T00:15

Matt Used an Ohmmeter - Oh My! - with Guest Sean Tipping A huge diagnostic challenge on a truck hit by lightningMatt actually pulled out an ohmmeter and it helped him discover a path Sean talks abo...

Buyer Beware. My Learning Curve With a Marketplace Purchase - Matt Fanslow - Diagnosing the Aftermarket A to Z from 2021-10-22T00:15

Buyer Beware. My Learning Curve With a Marketplace Purchase It started off greatThen it never arrived Found it for sale again from the same personWho I called What I did

Anxiety Disorders at Work [THA 246] from 2021-10-21T00:15

https://www.youtube.com/watch?v=c519m3FrY_Y&t=9s Mark Guerrero has 27 years in the automotive industry, is President and part-owner of Affinity Automotive Services, established the business in ...

Apathy Will Be Our Largest Downfall - If We Let It - Bob Greenwood's Second Thoughts - Bob Greenwood's Second Thoughts from 2021-10-20T00:30

Apathy Will Be Our Largest Downfall - If We Let It - Bob Greenwood's Second Thoughts

We Are Signal Intelligence Specialists - Gary Smith [RR 685] from 2021-10-19T00:15

Gary Smith started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations pos...

Fix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz 030 - Chris Cotton Weekly Blitz from 2021-10-18T00:15

Fix the Stops and Starts and Become More Productive - Chris Cotton Weekly Blitz 030

Tina Erickson on Brand Equity and Tour of Her Shop [AW 075] from 2021-10-16T00:15

https://www.youtube.com/watch?v=XAAw-wkrPQQ Tina Erickson on Brand Equity and Tour of Her Shop Ken's Auto Service, Aurora, CO OH Tina's previous episodes https://remarkableresults.biz/?s=tina...

Creating Lifetime Customers - Brittany Schindler [RR 684] from 2021-10-15T00:15

Brittany Schindler, GM of her father’s shop in Rod’s Japanese Auto Care in Bellingham, WA for over 10 years. She loves working at the shop and being able to help people every day. Brittany has lear...

Service Advisor Role Play #6 [THA 245] from 2021-10-14T00:15

https://www.youtube.com/watch?v=0slRlJZ_sQY&t=690s Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VAChad Jacks, Service Advisor, Dale's Service Center, Davenport, IA R...

Growing Pains When Scaling Your Business [RR 683] from 2021-10-12T00:15

Kevin Syed, Owner of Integrity 1st Automotive, grew up with an entrepreneurial father and was always encouraged to lead. Having successfully earned a Bachelor’s degree in Business Management from U...

Alignments as a Profit Center - Chris Cotton Weekly Blitz 029 - Chris Cotton Weekly Blitz from 2021-10-11T00:15

Alignments as a Profit Center - Chris Cotton Weekly Blitz 029

Are You Going To AAPEX 2021? [CC 098] from 2021-10-11T00:15

https://www.youtube.com/watch?v=ee5TilQh6eE Key Talking PointsJoe’s Garage- a real-world shop setup with eight service bays, provides a platform for exhibiting brands to demo their equipment. Inclu...

Guest Host and Shop Tour with Fred Gestwicki, Jr [AW 074] from 2021-10-09T00:15

https://www.youtube.com/watch?v=ewNr3KitpwM Guest host, Fred Gestwicki, Jr. from Fix-It-With Fred in Canton, OHOwner / Master Technician. 25 Years of Automotive Experience. ASE Master Technician...

Why Can’t Every Shop Owner Be Profitable? [RR 682] from 2021-10-08T00:15

Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a shop management expert in the transportation industry, with over forty years’ experience in the automotive, trucking, heav...

Addition by Subtraction: Letting Someone Go [THA 244] from 2021-10-07T00:15

https://www.youtube.com/watch?v=RKYGYvXEZjA Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a...

Commitment - A Word Feared by Many - Bob Greenwood's Second Thoughts - Bob Greenwood's Second Thoughts from 2021-10-05T00:30

Commitment - A Word Feared by Many - Bob Greenwood's Second Thoughts

Amazing Women in Automotive [RR 681] from 2021-10-05T00:15

Tiffany Scherado, Lifetime Transmissions, Broken Arrow, OK, AWIA Coordinator. Tiffany's favorite part of working in the auto industry is working with the high schools and tech colleges in developin...

A Tribute to Bob Greenwood – [Bonus 12] from 2021-10-04T00:15

I never thought I’d ever be doing a tribute like this for a good friend, Bob Greenwood.  His passing really hit me as it did for so many others. You can’t help but realize we lost him way too early...

Craig Noel on Recruiting Students to the Trade [AW 073] from 2021-10-02T00:15

https://youtu.be/FXF8Wih2-nY Guest host, Craig Noel, Sun Automotive, Springfield, OR. 4 LocationsRecruiting high school students to our industry. How to engage students and teachers.Also a vi...

Catching Up With Your Mentor [RR 680] from 2021-10-01T00:15

Jim Morton has recently retired as an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, PA. He and his wife Mary own and operate Morton’s Automotive Tech...

The Courage to Make Tough Decisions [THA 243] from 2021-09-30T00:15

https://www.youtube.com/watch?v=mOIuKwz9hjg  Kim Auernheimer, CS Automotive, Brentwood, TN.Kim Auernheimer, AAM is the Co-Owner& Business Manager of CS Automotive in Brentwood, Tennessee....

Profit Strategies with Natalie Paris [RR 679] from 2021-09-28T00:15

Natalie Paris, Three Rivers Bookkeeping, is a Profit Strategist that serves the automotive aftermarket. She’s a numbers person and a planner. She uses her bookkeeping and profit strategy superpower...

Michael Gallini and Shop Tour with Kristi Hudson [AW 072] from 2021-09-25T00:15

  https://www.youtube.com/watch?v=eNr4l1SHE4k  Guest Host Michael Gallini, Eurauto Shop, Plano, TX. Michael's previous episodes https://remarkableresults.biz/?s=Michael+Gallini (HERE)...

Scan Tools Part 3 [RR 678] from 2021-09-24T00:15

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform mos...

The Power of Transformational Coaching [THA 242] from 2021-09-23T00:15

https://www.youtube.com/watch?v=mGA_CMPUwKA Patrick McHugh always tinkered with ‘stuff’. His dad bought an ’85 BMW. They learned all about that car together. A friend, Eric, had a lift and was a B...

Bonus: Advancing the Aftermarket – Charging What We Are Worth [Bonus 11] from 2021-09-22T00:15

Advancing the Aftermarket. Of late there has been a lot of dialogue around my circles about being paid for the value you give and bring to your customer. I recently saw a survey of shops whose sal...

Succession Planning Blueprint – Bryan Stasch [RR 677] from 2021-09-21T00:15

Bryan Stasch, Vice President of Product and Content Development, ATI. Bryan Stasch began in the auto industry in 1984 as a technician before becoming general manager at a national franchise store a...

Mitch Schneider and Shop Tour with John Constantin [AW 071] from 2021-09-18T00:15

  https://www.youtube.com/watch?v=5UTRVy2s2tY  Guest host, Mitch Schneider, Mitch's World and"Misfire the Book” Mitch will speak to the 5 levels of knowledge and concentrates on th...

Job Expectations: Boomers vs Millennials [RR 676] from 2021-09-17T00:15

Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a u...

Q&A with Chris Chesney [THA 241] from 2021-09-16T00:15

https://www.youtube.com/watch?v=Hy-g7JKTihI Chris Chesney is the former director of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member. Visit Chris’s previous episo...

Apprentice Journey – High School to Graduate [RR 675] from 2021-09-14T00:15

The future of the aftermarket depends on having an apprentice program at every shop in North America. The more you know and hear apprentice stories, the closer you are to start you own. Link https:...

Bonus: Advancing the Aftermarket – We are an Industry to be Proud and Rivaled [Bonus 10] from 2021-09-13T00:15

Advancing the Aftermarket. We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is made up of car fix hobbyists who just want to fix...

Sam Craven and Lee Forman [AW 070] from 2021-09-11T00:15

https://www.youtube.com/watch?v=1qAsb6oSbOk Guest host, Sam Craven, The Garagisti, Houston, TX. Sam shares his thoughts on culture, measures, and customers. Sam's previous episodes https://remar...

Social Media 101: Lead Gen, IOS Changes, Boosting [RR 674] from 2021-09-10T00:15

Christina Modesti began her career path in retail sales, management, marketing and advertising in the totally awesome 80's. With a passion for entrepreneurship, Christina bootstrapped her way to su...

I Want $1 Million For My Business [THA 240] from 2021-09-09T00:15

https://www.youtube.com/watch?v=CUbcSZ4dr7w&t=2s Hunt Demarest, CPA Paar-Melis. Hunt is Accredited in Business Valuation and a licensed Certified Public Accountant that has been with the firm ...

Leadership Series Part 5 with Mike Davidson – Rewards of Growing as a Leader [RR 673] from 2021-09-07T00:15

Mike Davidson is passionate about growing as a leader and helping others achieve a better life through leadership.  He believes that your growth is the only guarantee for a better tomorrow. Mike be...

Rob Merwin and Charlie Marcotte [AW 069] from 2021-09-04T00:15

https://youtu.be/zBE8l0jhq28 Guest host Rob Merwin from Aftermarket Matters will share news on the number of shops that closed as a result of Covid-19 and the advance of mobile repair.Charlie Ma...

All Electric Vehicle Business Model – Dave Giles [RR 672] from 2021-09-03T00:15

Dave Giles has been involved with the automotive, truck and transport and collision industries for over 30 years. He currently holds a Red Seal AST certification in Canada and is also certified HRA...

Trends – Aftermarket Round Table [THA 239] from 2021-09-02T00:15

https://www.youtube.com/watch?v=tlujnANgmQE&t=2s Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member...

Creating a Culture of Productivity – Scott Brown [RR 671] from 2021-08-31T00:15

Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair shop and LEVEL 5 Solutions, an automotive tech...

Behind the Scenes: New Shop Retrofit/Remodel [CC 097] from 2021-08-30T00:15

https://www.youtube.com/watch?v=IM9vKjcKwag&t=6s Carl Hutchinson, Complete Automotive, has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passi...

Rena Rennebohm and Carl Hutchinson [AW 068] from 2021-08-28T00:01

https://www.youtube.com/watch?v=I1jJ9gXxIK0 Guest host, Rena Rennebohm, CEO Empowered Advisor. Rena's previous episodes https://remarkableresults.biz/?s=Rena+Rennebohm (HERE) Virtual shop tou...

Mental Toughness – Maryann Croce [RR 670] from 2021-08-27T00:15

Maryann Croce from https://www.smallbizvantage.com/ (SmallBusinessvantge.com). She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mis...

Addiction: How Can We Help? What Can We Do? [THA 238] from 2021-08-26T00:15

https://www.youtube.com/watch?v=aAMGH011-Ds Brian Holthe- Brian’s automotive trade experience started in Sept 1980 when he moved from California to Arizona to attend trade school. Brian started hi...

Scan Tools Part 2 [RR 669] from 2021-08-24T00:15

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform mos...

Steve Finzel and Sara&Chad Kooiman [AW 067] from 2021-08-21T00:15

https://www.youtube.com/watch?v=TwdvgzVo_zA Guest host, Steve Finzel, Finzel's Mastertech, Terre Haute, IN. Steve's previous episodes https://remarkableresults.biz/?s=Steve+Finzel (HERE) Virt...

Mergers and Acquisitions Explained – Rick Schwartz [RR 668] from 2021-08-20T00:15

As co-founder of Schwartz Advisors, Managing Partner Rick Schwartz specializes in working with clients on strategic planning, growth, performance improvement and M&A strategy related to the mot...

Supply Chain: Getting Parts to Market Post Pandemic [THA 237] from 2021-08-19T00:15

https://www.youtube.com/watch?v=Ym5tl2-TCMk&t=1184s Bruce Ronning, DR1V Group Vice President and General Manager, Americas Aftermarket  Brian Norko, SVP of Commercial Business Operations, NG...

Dealer Technicians Build Shop Partnership [RR 667] from 2021-08-17T00:15

Jason Garrish and Jorge Gilligan, Revolution Motor Works, Finksburg, MD Key Talking PointsPartnership agreement between Jorge and Jason- not written yet. Both came from the same dealership and wan...

Brittany Schindler and Bruce Howes [AW 066] from 2021-08-14T00:01

https://www.youtube.com/watch?v=RgJLWoYPx1w Guest host, Brittany Schindler, Rod’s Japanese Auto Care, Bellingham, WA. Brittany's previous episodes https://remarkableresults.biz/?s=Brittany+Schin...

EOS Part 7 – Traction with Barry Barrett [RR 666] from 2021-08-13T00:15

Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helpin...

Second in Command – A COO/GM Perspective [THA 236] from 2021-08-12T00:15

https://www.youtube.com/watch?v=Y-zjdzSA3Wo&t=165s Chris Chagnon, GM and COO, Cardinal Plaza Shell, Springfield, VAJack Curran, G& C Tire and Auto Service, since 1996 two locations, Chanti...

Social Media Marketing to Technicians – Kim and Brian Walker [RR 665] from 2021-08-10T00:15

Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in...

Brakes for Breasts 2021 – Get Involved – It is Your Year [CC 096] from 2021-08-09T00:15

Brakes for Breasts 2021 – Get Involved - It is Your Year [CC 096]

A special CarmCast with 9 guests, including clinical doctors at the Cleveland clinic, to update you on the Brakes for Brea...

Aaron Woods and Shop Tour with Emily Chung [AW 065] from 2021-08-07T00:15

https://www.youtube.com/watch?v=uD6kUdRQ6DQ Guest host, Aaron Woods, Extra Mile Auto Care, Stillwater, OK. Aaron's previous episodes https://remarkableresults.biz/?s=aaron+woods (HERE) Virtua...

Leadership Series Part 4 with Mike Davidson – Growth Environment (Continued) [RR 664] from 2021-08-06T00:15

Mike Davidson is passionate about growing as a leader and helping others achieve a better life through leadership.  He believes that your growth is the only guarantee for a better tomorrow. Mike be...

Creating a Training Culture [THA 235] from 2021-08-05T00:15

https://www.youtube.com/watch?v=c6HNv5Uqmno Dave Schedin has 40+ years of experience in the automotive field. He has extensive General Motors University Automotive& Business Management train...

Unstoppable with Amy and Kelly Michel [RR 663] from 2021-08-03T00:15

Amy and Kelly Michel- In 1965, at the age of 3, little did Kelly know Kelly's Auto Repair was going to be founded one day. At 3 years old he could screw nuts and bolts together and was always intri...

Are You Going To ASTE? An Update [CC 095] from 2021-08-02T00:15

https://www.youtube.com/watch?v=r3Hzg0mfvgE Tricia Sauls, Executive Director, IGONC Listen to Tricia's previous episodes https://remarkableresults.biz/?s=%22tricia+sauls%22 (HERE) Key Talking Poi...

Kevin Eckler and Shop Tour with Angelo Giglio [AW 064] from 2021-07-31T00:15

https://www.youtube.com/watch?v=_RTdF532wF0 Guest host, Kevin Eckler from Foreign Car Specialists, Poughkeepsie, NY. Kevin's previous episodes https://remarkableresults.biz/?s=Kevin+Eckler (HERE...

Dynamic Automotive: 6 Years Later [RR 662] from 2021-07-30T00:15

José Bueso is one of the founding partners of Dynamic Automotive. He has been the CEO at Dynamic for 25 years and has a total of 50 years in the industry. He has been a certified ASE Master Automot...

Service Advisor Must-Have Qualities [THA 234] from 2021-07-29T00:15

https://www.youtube.com/watch?v=QGkhhxMj0jY Emily Sundstrom- Service Advisor, Valley Auto Electric, Covington, WA. Her career in the automotive field started about 13 years.   She was hired to “ju...

Cut through the fog on the Future of Electric Vehicles – Derek Kaufman [RR 661] from 2021-07-27T00:15

Cut through the fog on the Future of Electric Vehicles - Derek Kaufman [RR 661]

If you’re tired of hearing the buzz about electric vehicles, don’t sneer at it, embrace the information. Kno...

Annual AAPEX Service Award Nominations [CC 094] from 2021-07-26T00:15

https://youtu.be/yqxX5sBiqYw Welcome to a special CarmCast #094 on the role you play in recognizing our auto care industry top people. The AAPEX Service Awards are ready for your nomination. Find ...

Russ Crosby and Shop Tour with Tom Palermo [AW 063] from 2021-07-24T00:15

https://youtu.be/qQ7_69efBGk Guest host, Russ Crosby from Russ’s Wrench Auto Repair located in Clinton, NJ.Virtual shop tour with Tom Palermo from Preferred Automotive Specialists in Philadelphi...

Right to Repair Update – Hanvey&Lowe [RR 660] from 2021-07-23T00:15

Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed t...

Succession Strategies – A Real World Example [THA 233] from 2021-07-22T00:15

https://www.youtube.com/watch?v=JKeMWtb7NU4 Fresh out of High School, John Gustafson and his brother, Frank, took their passion for fixing cars and made it a career. In 1971 the brothers specializ...

Technician Outlook with Jake Sorensen-Part 2 [RR 659] from 2021-07-20T00:15

Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is th...

Alan Beech and Shop Tour with Greg Bednar [AW 062] from 2021-07-17T00:15

https://youtu.be/pGfo0vWSKD8 Guest host, Alan Beech from Beech Consulting speaks to DVI open rates Virtual shop tour with Greg Bednar from Greg's Champion Auto, Mankato, MN Trivia Challenge: ...

How Strong Are Your Community Heart Strings? [RR 658] from 2021-07-16T00:15

Dena Ganje, My Mechanic, Tuscon, AZ.  At 19 she received her first car as a surprise from her future husband Billy, this was a vehicle he restored and since then she have been a part of the automot...

Electrificaton of our Industry – Service Impact and Trends [THA 232] from 2021-07-15T00:15

https://www.youtube.com/watch?v=4RDrRgsYj6A Todd Campau is Automotive Aftermarket Practice Lead at IHS Markit. He has nearly twenty years of experience in the Aftermarket Industry. In his role at...

EOS Part 6 – Process with Barry Barrett [RR 657] from 2021-07-13T00:15

Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helpin...

Chris Cotton from Auto Fix – Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions [AW061] from 2021-07-10T00:15

https://youtu.be/M-RdfQ6NglQ Guest host business coach Chris Cotton from Auto Fix - Auto Shop Coaching speaks to increasing shop productivityVirtual shop tour with Tiffany Scherado from Lifetime...

Ask: What Are Your Car Pains? ™ [RR 656] from 2021-07-09T00:15

Rob Choisser- Choisser Automotive Services, Davidsonville, MD. Rob started in the industry as an oil change/apprentice under my step-father, Bob Owens, at a Honda dealer in 1989. He worked toward c...

Ask: What Are Your Car Pains? [RR 656] from 2021-07-09T00:15

Ask: What Are Your Car Pains? [RR 656]

How do you maintain your health? Do you eat properly, exercise and see professionals with routine appointments such as doctors, dentists, ophthalmolo...

Playing the Long Game [THA 231] from 2021-07-08T00:15

https://www.youtube.com/watch?v=H2pWeJGVgNs Fred Gestwicki, Jr, Fix-It With Fred, Canton, OH. Owner / Master Technician. 25 Years of Automotive Experience. ASE Master Technician, Hyundai and Kia M...

Shop Owner has a Golf Cart Gold Mine – Mark Reopke [RR 655] from 2021-07-06T00:15

Mark Roepke, Quality Auto Mart& Service, Batesville, IN. When it comes to “Alternative Profit” centers Mark and Nancy Roepke have created a solid pathway for alternative incomes as the Owners o...

Scott Brown – Cardinal Shell and Virtual Shop Tour with Aden McDonnell – McDonnell’s ATS [AW 060] from 2021-07-03T00:15

https://youtu.be/fYpmX5xvo5I Guest host, Scott Brown from Cardinal Shell, Springfield, VA. Speaking about his new stand alone Business to Business Technology Repair Center.Virtual shop tour with...

Leadership Series Part 3 with Mike Davidson – Growth Environment [RR 654] from 2021-07-02T00:15

Mike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’...

Second in Command: A CEO Perspective [THA 230] from 2021-07-01T00:15

https://www.youtube.com/watch?v=XdNT2JDRZiY Scott Brown, Cardinal Plaza Shell, Springfield, VA. The second-generation owner of Cardinal Plaza Shell, a 2,700 square feet, 5 bay independent repair s...

Facing Our Challenges Head-On with Craig Noel [RR 653] from 2021-06-29T00:15

Craig Noel, Owner of 4 location Sun Automotive Springfield, OR. Craig graduated from Lane Community College in 1987 with a Bachelor of Science in Automotive Repair and quickly went to work. He work...

Day End Processes with Bill Nalu and Joe Hanson [CC 093] from 2021-06-28T00:15

https://youtu.be/lAWzbES7h8M Panel:Joe Hanson, Gordies Garage, Roseville, MI. Listen to Joe's previous episodes https://remarkableresults.biz/?s=%22hanson%22 (HERE). Bill Nalu, Interstate Auto Care...

Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 058] from 2021-06-26T00:15

Guest host shop owner Charlie Marcotte, from American Pride Automotive, 4 Locations serving the Virginia Peninsula. Virtual shop tour with Brenda and her son Riley O’Neal from Repair One Automotiv...

Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059] from 2021-06-26T00:15

https://youtu.be/GkvdwBzPrbg Guest host, Charlie Marcotte, American Pride Automotive, 4 Locations serving the Virginia Peninsula. Spoke about Profit First.Virtual shop tour with Brenda O’Neal fr...

What My Dad Taught Me with Emily Chung [RR 652] from 2021-06-25T00:15

Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotiv...

Career Paths – Technician to Manager [THA 229] from 2021-06-24T00:15

https://www.youtube.com/watch?v=qf8MKAuptto&t=360s Todd Zimmerman, Dynamic Automotive’s Location Leader. He developed a passion for automobiles at a young age and turned it into a career 28 yea...

Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651] from 2021-06-22T00:15

Karim Morsli owner of Winkler Automotive in Gaithersburg, MD, is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new di...

Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058] from 2021-06-19T00:15

https://www.youtube.com/watch?v=N9lUoKR3ysc Guest host, Chris Cloutier, Golden Rule Auto Care, CEO AutoText.meVirtual shop tour from Sam Craven, The Garagisti, Houston, TX Trivia Challenge: W...

Guest Host Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058] from 2021-06-19T00:15

https://www.youtube.com/watch?v=N9lUoKR3ysc
Guest host, Chris Cloutier, Golden Rule Auto Care, CEO AutoText.me
Virtual shop tour from Sam Craven, The Garagisti, Houston, TX
Trivia Chall...

Hitting Rock Bottom and Climbing out [RR 650] from 2021-06-18T00:15

Jeff and Donna Hazeltine- Owners of American Import Auto, Venice FL Troy Vaninetti– Troy has been married to wife Kori for 27 years and has four children with one still living at home with one 15-m...

Make Price Irrelevant [THA 228] from 2021-06-17T00:15

https://www.youtube.com/watch?v=4nBtoP83XYE Charlene Parlett, AMAM, CEC, ATI Executive CoachCharlene is an Executive Coach at ATI, is a former shop owner, and has been a coach for 6 years. Charlen...

Satellite Location with Tom Grady [RR 649] from 2021-06-15T00:15

Tom Grady founded Redhawk Auto Service in 2005 with the goal of providing the Temecula Valley with high-quality automotive service that emphasizes excellence, value, and convenience. Tom Grady has ...

Selling Batteries with Tom Sciortino and John Armstead [CC 092] from 2021-06-14T00:15

https://www.youtube.com/watch?v=eozm7M1qMKg&t=1s Tom Sciortino, Total Automotive, Tonawanda, NY. Graduated 1983 ECC with an associate degree in Automotive technology. Worked from 1981-1986 (bro...

ASE Service Professionals Month – Trish Serratore [Bonus 09] from 2021-06-13T00:15

Trish Serratore Senior VP Communications, ASETalking Points: ASE Service Professionals Month June each yearRecognition of our true professionals  Essential workersThe automotive service profe...

G Jerry Truglia and Virtual Tour at Dorman Products [AW 57] from 2021-06-11T20:00

Guest host G Jerry Truglia from TST and Virtual Tour at Dorman Products. Trivia Challenge: Which Car Was Labeled "The Worst Car in History"?

G Jerry Truglia and Virtual Tour at Dorman Products [AW 057] from 2021-06-11T20:00

https://www.youtube.com/watch?v=nxv7x3pGTnk Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.Guest host, G Jerry Truglia f...

Journaling – Your Personal Case Study with Matt Fanslow [RR 648] from 2021-06-11T00:15

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform mos...

Shop New Build with Seth Thorson and Troy Vaninetti [THA 227] from 2021-06-10T00:15

https://www.youtube.com/watch?v=PaSgyYH1em8 Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, ...

The CEO Commitment with Mike Bennett [RR 647] from 2021-06-08T00:15

Mike Bennett has been in the industry since 1985. He is an ASE Master Tech who has worked for GM as Technician, Shop Foreman, Service Manager and Service Director for 2 locations. Mike bought his c...

Bill Nalu and Virtual Tour with John Gustafson [AW 56] from 2021-06-04T22:00

https://www.youtube.com/watch?v=UQhyS6TgoF8 Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.Guest host, Bill Nalu, Owner, ...

Leadership Series Part 2 with Mike Davidson – What They See [RR 646] from 2021-06-04T00:15

Mike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’...

Leadership Series Part 2 with Mike Davidson [RR 646] from 2021-06-04T00:15

Leadership Series Part 2 with Mike Davidson [RR 646]

We are on part 2 of our Leadership Series with Mike Davidson, shop owner and a John Maxwell Certified Teacher, Trainer, and Coach. In t...

Our Industry Needs a Change [THA 226] from 2021-06-03T00:15

https://www.youtube.com/watch?v=oKdkbmTkuto&t=1s Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clie...

EOS Part 5 – Issues – with Barry Barrett [RR 645] from 2021-06-01T00:15

Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose, brings dedicated support to Leadership and Sales teams in all types of organizations, helping...

Employee Amenities with JJ Greenfield and Kelly Michel [CC 091] from 2021-05-31T00:15

https://www.youtube.com/watch?v=W8xUkZcwaN0&t=2s JJ Greenfield from JJ Auto Care, Jacksonville, FL. Link to his previous episodes https://remarkableresults.biz/?s=greenfield (HERE)Kelly Michel ...

Chris Chesney and Virtual Tour with Judi Haglin [AW 055] from 2021-05-28T22:00

https://www.youtube.com/watch?v=Z-bcUlTneUE Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.Guest host, Chris Chesney,&nbs...

Taking Your Toolbox Home with Justin Barrett [RR 644] from 2021-05-28T00:15

Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will ...

Building Customer Trust [THA 225] from 2021-05-27T00:15

https://www.youtube.com/watch?v=mxq2mp3E0fI&t=11s Kenneth Greffin-28 years in the automotive industry. President of Aspen Auto Clinic with 5 locations. He's done a bit of everything; tire ...

Technician Outlook with Jake Sorensen- Part 1 [RR 643] from 2021-05-25T00:15

Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is th...

Technician Outlook with Jake Sorensen [RR 643] from 2021-05-25T00:15

Technician Outlook with Jake Sorensen [RR 643]

Are you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to ...

Clint Dudley and Virtual Tour with Pete McNeil [AW 054] from 2021-05-21T21:00

https://www.youtube.com/watch?v=s4p5TIil77U Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.Clint Dudley on Technician Pay...

Partnership Agreements with Charlene Parlett [RR 642] from 2021-05-21T00:15

Charlene Parlett, AMAM, CEC, ATI Executive Coach Charlene is an Executive Coach at ATI, is a former shop owner, and has been a coach for 6 years. Charlene helps clients find the right solutions to ...

Comebacks: Prevention, Reputation and Cost [THA 224] from 2021-05-20T00:15

https://www.youtube.com/watch?v=dhCWEuVLJlE&t=5s Bruce Howes has specialized in the service of European automobiles since he was 21 years old. He is a Bosch Trained technician, with extens...

Drop the Keys and Fix It [RR 641] from 2021-05-18T00:15

Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by ...

Improve Your Capabilities and Processes – Get LEAN [CC 090] from 2021-05-17T00:15

https://www.youtube.com/watch?v=SCIv5fINLWk&t=10s Craig Caudill, Manager at Fine Tuned Automotive Erie, COKey Talking Points Lean- eliminating waste in processes. Waste is anything that doesn't...

Dwayne Myers and Shop Tour with Jonathan Ortiz [AW 053] from 2021-05-14T22:30

https://www.youtube.com/watch?v=sR2AaX6SkKQ Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.Dwayne Myers talks about techn...

Leadership Series Part 1 with Mike Davidson – Everything Rises and Falls [RR 640] from 2021-05-14T00:15

Mike Davidson began his automotive career in 1984 as a car detailer at a GMC dealership. He started working in independent shops in 1992 and opened Parkway Automotive in 1998. He joined RLO Connor’...

Leadership Series Part 1 with Mike Davidson [RR 640] from 2021-05-14T00:15

Leadership Series Part 1 with Mike Davidson [RR 640]

How often do you work on your leadership skills? If you don’t, where do you start? Every business owner knows they need to be strong le...

My Biggest Mistakes [THA 223] from 2021-05-13T00:15

Panel: Leon Anderson, owner of Integrity Auto Care, South Beloit, Illinois and Belvidere, Illinois. A long career with Ford dealerships starting as a technician and ending his Ford career as a Gen...

EOS Part 4 Data with Barry Barrett [RR 639] from 2021-05-11T00:15

Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping ...

Tom Ham and Shop Tour with Eric Henley [AW 052] from 2021-05-09T17:00

https://youtu.be/fCQM1LNMVss Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.Tom Ham talks about rising costs and labor ra...

Interesting New Technology with Chris Cloutier [RR 638] from 2021-05-07T00:15

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airli...

10 Things That Require Zero Talent [THA 222] from 2021-05-06T00:15

https://www.youtube.com/watch?v=ZD97qpbKnqM&t=139s Doug Grills from AutoStream Car Care Center is a chain of 7 family-owned, automotive service facilities that deliver honest and professional ...

NASTF Update with Donny Seyfer [RR 637] from 2021-05-04T00:15

Donny Seyfer. AMAM, the executive officer of NASTF (National Automotive Service Task Force) Donny spent years as co-owner of Seyfer Automotive, in Wheat Ridge, CO as a 3rd generation owner, and has...

Why Invest In Digital Signage&Great Branding [CC 089] from 2021-05-03T00:15

https://youtu.be/E2nu2yT-8OM The Panel:AJ Nealey, Nealey’s Auto Service, Edgewater, MD John Klarkowski, AutoPro Auto Service, Brooklyn Park, MNTalking Points: Discover the number of cars that pass ...

Keith Knowlton and Shop Tour with Trent Pickering [AW 051] from 2021-04-30T22:30

https://youtu.be/jAFSxrRkPoo Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.&n...

Learn Customer Communication Styles: DISC with Emily Chung [RR 636] from 2021-04-30T00:15

Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotiv...

Are You Fixing Hybrids Cars? [THA 221] from 2021-04-29T00:15

https://www.youtube.com/watch?v=cxJH5eevBzY Craig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC]and a former repair shop owner. Craig is engaged full time in th...

Yellow and Red Envelopes with Seth Thorson [RR 635] from 2021-04-27T00:15

Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN. He just started to build a brand new shop and...

Eric Ziegler and Shop Tour with Carlo Sabucco [AW 050] from 2021-04-24T00:01

Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.  Guest Host Eric Ziegler....

Supreme Court Ruling with Aaron Lowe [RR 634] from 2021-04-23T00:15

Aaron Lowe, Senior Vice President, Regulatory and Government Affairs. Find Aaron’s other episodes https://remarkableresults.biz/remarkable-results-radio-podcast/e574/ (HERE). Key Talking Point...

Specialization with Tom Palermo and John Anello [THA 220] from 2021-04-22T00:15

https://www.youtube.com/watch?v=26efy0ZN4TM&t=363s Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certif...

The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633] from 2021-04-20T00:15

Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, exper...

Keeping Your Shop Floors Clean – Why and How [CC 088] from 2021-04-19T00:15

Stephane Grabina, BMW Excluservice, Rockville, MD, and Scott Pelava, Lonsdale Auto Works, Lonsdale, MN share the reasons they keep their floors clean. They use a commercial floor scrubber. Learn ho...

Donnie Hudson and Shop Tour with John Eppstein [AW 049] from 2021-04-17T00:00

Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. Guest Host Donnie Hudson from ...

Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632] from 2021-04-16T00:15

Fernando Osorio- Attended automotive tech school in high school and attended Nashville Auto Diesel College followed by a scholarship program with BMW of North America. Started career at Braman BMW ...

Tires as a Profit Center [THA 219] from 2021-04-15T00:15

https://www.youtube.com/watch?v=p8wpfQsyk18 Mike Gorton, Evans Automotive, Pensacola, FLDarin Ode, Ode Auto Repair and Tire, Warren, MI- Darin's goal is to build a successful repair facility built...

EOS Part 3: People with Barry Barrett [RR 631] from 2021-04-13T00:15

Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping ...

Carolyn Coquillette and Shop Tour at Maximilian MotorSports with Maxmilian Macdonald [AW 048] from 2021-04-10T10:30

Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared. Guest Host Carolyn Coquillette...

ASE Educational Foundation [RR 630] from 2021-04-09T00:15

Mike Coley has been with ASE for 27 years, serving as President of the ASE Education Foundation since 2019. Prior to that, he served as Sr. VP for ASE, directing operations, test development, custo...

Managing Family Business Dynamics [THA 218] from 2021-04-08T00:15

https://www.youtube.com/watch?v=EHXSUyYR6Nc&t=6s Judy Zimmerman Walter is co-owner with her uncles and the CFO of, this 57-year young service business. http://www.zimmermansauto.com/ (Zimmerma...

Scan Tools Part 1 [RR 629] from 2021-04-06T00:15

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perfor...

Women Shop Owners Round Table [CC 087] from 2021-04-05T00:15

In honor of March’s Women History Month, I assembled a panel of lady shop owners to discuss the women’s role in the aftermarket. The ladies brought some wide-ranging perspectives and I loved the tr...

Judy Haglin and Shop Tour at Fined Tuned Auto with Ken Wedow – [AW 047] from 2021-04-03T02:15

Guest Host Judi Haglin from Haglin Automotive talking about getting back to basics. The Virtual Shop Tour by Kenny Wedow from Fine Tuned Auto in Broomfield, CO. Kenny recently built a brand new fac...

Judy Haglin and Shop Tour at Fine Tuned Auto with Ken Wedow – [AW 047] from 2021-04-03T00:15

Your weekly broadcast production with the wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.  Guest Host Judi Hagl...

From Hobby to Drift Racing Career with Matthew Haugen [RR 628] from 2021-04-02T00:15

Matthew Haugen, owner of Haugen Racing, had a love for cars since he was born. His first SEMA Show car at age 16 was a 2008 Toyota Tundra, Since then he's had over 7 vehicles in the SEMA Show ...

Auto Repair in the Decade of the Nineties [THA 217] from 2021-04-01T00:15

https://www.youtube.com/watch?v=g-gUZbFLukE&t=305s Scott Pelava is a Certified Master Auto Technician, L-1 Advanced Engine Performance Specialist and ASE-Certified Service Consultant. ...

How to Have a Four Day Work Week with Eric Henley [RR 627] from 2021-03-30T00:15

How to Have a Four Day Work Week with Eric Henley [RR 627] Eric Henley, owner of H-Teck Auto Care in Gray, TN, is 4th generation of mechanical repair. He received an associate's degree in Auto Serv...

Chris Cotton and Shop Tour at Midwest Performance – Andy Bizub [AW 046] from 2021-03-27T01:15

https://youtu.be/DiiLxY2o294 Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.&n...

A Very Personal Story with Kevin Eckler [RR626] from 2021-03-26T00:15

Kevin Eckler is a native New Englander who moved to New York State’s Hudson Valley with his parents back in the mid-1980’s. Kevin began his automotive career at the age of 14, pushing a b...

Have You Started Your Apprentice Program? [THA 216] from 2021-03-25T00:15

https://www.youtube.com/watch?v=VP7LGTsMzu0&t=1166s Jason Molinar- Newest Industry Apprentice Graduate at McNeil's Auto Care Pete McNeil is a second-generation family-owned business that s...

Employee Review Process with Bryan Kelley [RR 625] from 2021-03-23T00:15

Bryan Kelley, owner of Valley Automotive Electric, Covington, WA, and Chairman of ASA Northwest. Bryan’s previous episodes https://remarkableresults.biz/?s=%22Bryan+Kelley%22 (HERE). Hiring Pr...

Aftermarket Weekly – Mitch Schneider – Colleen Yarger – AW 045 from 2021-03-20T01:15

Guest Host Mitch Schneider from Mitch’s World and Misfire the Book. Virtual Shop Tour by Colleen Yarger, owner of Mark’s Independent in Chatsworth, CA. Trivia Challenge: What did Ford Motor Company...

Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045] from 2021-03-20T00:15

https://youtu.be/NEtNK2mDfWc Your weekly magazine style show with some wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom share...

EOS Part 2: Vision with Barry Barrett [RR624] from 2021-03-19T00:15

EOS Part 2: Vision with Barry Barrett [RR624] Part 2 of a 7 part series.Barry Barrett, a Certified EOS Implementer As an EOS Implementor in his company, Business With Purpose brings dedicated suppo...

Rethinking Your ASE Certification [THA 215] from 2021-03-18T00:15

https://www.youtube.com/watch?v=TbNVLFs6TKM&t=1565s Trish Serratore is the Senior Vice President of Communication at ASE She works closely with all of the organizations within the ASE...

Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623] from 2021-03-16T00:15

Steve Mancinelli Owner | AMI Accredited Automotive Manager | ASE Certified Master Technician (Advanced Level Specialist, L1, and Service Consultant)Steve has over 48 years of experience in the auto...

Chris Cloutier – 20 Questions in 30 Minutes [RR 622] from 2021-03-12T00:15

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airli...

Preventing Zoom Burnout [THA 214] from 2021-03-10T00:15

https://www.youtube.com/watch?v=VyLG-WH04Zw&t=837s Jacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mech...

The Virtual Service Advisor [RR 621] from 2021-03-09T00:15

Robbie Bunch is a multi-tasker that is currently with Sav-Mor Automotive in Plano Tx& Owner\Operator of Platform Digital Marketing. He has been in the industry since 1992 in positions ranging f...

Millennials A to Z – Part 2 – Sara Fraser [RR 620] from 2021-03-05T00:15

Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager fo...

Service Advisor Role Play #5 [THA 213] from 2021-03-04T00:15

https://youtu.be/Ct0OwU5gxik Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is an Owner / Service Advisor Coach / Shop Consultant with ShopVision a...

ASE Update: Approaching 50 Years of Certification Excellence [RR 619] from 2021-03-02T00:15

Trish Serratore is the Senior Vice President of Communication at ASE She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE ...

Never the Cheapest but the Best Value Shop – Travis Guy [RR 618] from 2021-02-26T00:15

Travis Guy co-owner of Yourba Linda Auto Service in Placentia, CA. Key Talking Points:Both Travis and his brother Tim worked in hospitality business before joining family business- their dad never ...

Charging What We are Worth [THA 212] from 2021-02-25T00:15

https://youtu.be/rhL9fPkTosM Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward ...

A Shop Fire. What Happened? Resolution. Aftermath. Prevention. Matt Fanslow [RR 617] from 2021-02-23T00:15

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform mos...

How EOS helps Owners Get More Out of Their Business [RR 616] from 2021-02-19T01:15

How EOS helps Owners Get More Out of Their Business [RR 616]

Here is a first in a series with Barry Barrett, a Certified EOS Implementer. Barry talks about how the Entrepreneur Operating ...

How EOS helps Owners Get More Out of Their Business - Barry Barrett [RR 616] from 2021-02-19T01:15

How EOS helps Owners Get More Out of Their Business [RR 616]

Here is a first in a series with Barry Barrett, a Certified EOS Implementer. Barry talks about how the Entrepreneur Operating ...

EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616] from 2021-02-19T00:15

Part one of a 7 part series. Barry Barrett, a Certified EOS ImplementerAs an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all type...

Retirement Plans and Profit Sharing Insights [THA 211] from 2021-02-18T00:15

https://youtu.be/ZD47C73nuv4 Sabrina Gatewood and her husband have owned a shop since 1994. She is the bookkeeper for the shop. She does all the taxes, pays bills, etc. as well as creates payc...