Why the Customer Experience is Pivotal in the Reopening of Retail - a podcast by Adam Williams CRE

How will the brick-and-mortar customer experience be affected as retailers reopen post COVID-19 shutdowns?  On today's episode of Retail Redeveloped we're joined by Bobby Marhamat. Bobby is a business builder, scaling expert, and CEO of Raydiant. Raydiant uses digital signage to enhance the customer experiences in brick-and-mortar retailers. Today we're discussing Raydiant's latest Reopening of Retail Insight Report, where they surveyed over 400 brick-and-mortar operators on what retail will look like in a post-pandemic world.  Listen along as we discuss the importance of brick-and-mortar locations during the pandemic (including using stores for curbside pickup), the growing trend of retailers moving to smaller footprints, and why the customer experience is pivotal in the reopening of retail. 

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