Air NZ urged to clarify refund /credit policy - a podcast by RNZ

As international travel continues to look like a distant prospect, Consumer New Zealand is calling for Air New Zealand to be clear with customers about its travel credit and refund policy. Since covid hit, the airline has held tens of million of dollars in credits for 2020 bookings. Air New Zealand gave refunds to some travellers, but the vast majority were unable to get paid out, instead holding a credit able to be redeemed for domestic travel. It is currently reviewing this. Consumer New Zealand's Chief Executive Jon Duffy says travellers need clarity on the refund and credit policy now.

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