Podcasts by Service Lab
Service Lab is a podcast featuring talks given by leading service designers on their work and experiences. Our speakers include people like the Head of Service Design at GDS or Head of Product at UsTwo. And our talks range from case studies on online services to masterclasses on ethnography.
Further podcasts by Service Lab London
Podcast on the topic Design
All episodes
Designing for impact from 2019-09-20T09:47:28
We're super excited to bring you two great talks for this episode about designing for impact. This episode explores measuring impact from the beginning of a proje...
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Delivering Chaos: Service Design + Change from 2019-09-18T07:40:38
In this episode, Sean Tope discusses Delivering Chaos and how to make Change through service design.
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How to Make Services that Feel Human from 2018-04-05T00:30
Ramzi Yakob, Digital Strategy Lead at Aviva, examines the flaws that make us human. We make mistakes, miss important information, get tired, have biases... What would happend if we could design ...
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The New Frontier: AI + Service Design from 2017-12-14T05:00
Daryl Weir, Senior Data Strategist at Futurice, explains how AI and Machine Learning can be used in the creation of new services. His talk is a model of clarity; he sets out what AI + machine le...
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Designing for One from 2017-09-15T23:00
Ruby talks about her experience of designing a communication tool for one man, Graham. Graham suffered a severe stroke that left him paralysed. He now lives with Locked-In Syndrome, which means ...
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How to Design Services from 2017-09-15T23:00
UsTwo are modern titans of the design world with an amazing list of successes that stretch from client work to their own internal projects like the classic iPhone game Monument Valley. In this t...
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A Human Centred Approach to Policing from 2017-09-15T23:00
WAE/Globant talk about their 2 year project with the Metropolitan Police, the biggest police force in the UK, to craft a human centred approach to policing. The 187 years old organisation is no ...
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