Podcasts by SPOCcast
The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. ©2020 HDI, all rights reserved.
HDI is on the web at https://ubm.io/spoccast
For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy.
Further podcasts by HDI
Podcast on the topic Technologie
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SPOCcast Episode 28 - Rae Ann Bruno on Customer Wow for IT from 2020-08-06T14:54:21
Episode 28 is an interview with Rae Ann Bruno. Rae Ann is the President of Business Solutions Training, Inc (BST), an organization focused on training and consulting in various areas of ITIL, Knowl...
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SPOCcast Episode 27 - Jason Wischer on Leadership and Listening from 2020-07-28T14:15
Jason Wischer is a well-known leader in the HDI Local Chapter community. He'll be delivering Session 405 on this topic at SupportWorld Live - A Digital Experience https://www.hdiconference.com/
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SPOCcast Episode 26 - David Moskowitz on Systems Thinking from 2020-06-23T14:22:29
A conversation with David Moskowitz on systems thinking The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.
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SPOCCast Episode 25 - Claire Agutter on Service Management - E-Learning - Women in Tech - More from 2020-03-19T15:20:48
Episode 25 of SPOCcast is an interview with Claire Agutter. Claire is the lead tutor of ITSM Zone, an organisation that specialises in best practice e-learning. Claire is also director of Scopism, ...
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SPOCcast Episode 24 - Ben Brennan on Customer Experience for IT from 2020-02-28T15:06:34
Episode 24 is an interview with Ben Brennan. (Twitter: @why)
Ben is the author of "Badass IT Support", and inventor of the QSTAC™ metric for IT customer experience. A former psychotherapist and...
SPOCcast Episode 23 - Charles Araujo on Digital Transformation from 2020-01-14T22:20:51
Episode 23 of SPOCcast is an interview with Charles Araujo, industry analyst, keynote speaker and best-selling author of The Quantum Age of IT. Charlie is the founder of The Institute for Digital T...
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SPOCcast Episode 22 - Deborah Monroe on EQ and the Future of Work from 2019-11-04T18:29:22
Deborah Monroe is a Master EQ Practitioner, an associate with the Institute for Organizational Performance, and an HDI business associate. Her session at Service Management World is called, "If it ...
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SPOCcast Episode 21 - Julie Mohr on Disrupton and Knowledge from 2019-10-09T18:59:52
This episode is an interview with international speaker, trainer, and writer Julie Mohr (https://julielmohr.com) on disruption, building a chatbot, and the need for knowledge management. The SPOCca...
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SPOCcast Episode 20 - Barclay Rae on the Evolving Role of IT from 2019-09-16T21:23:11
SPOCcast Episode 20 is an interview with Barclay Rae, one of HDI's Top 25 Thought Leaders, and an internationally-known ITSM consultant. He is a Lead Architect for ITIL4. The SPOCcast logo, podcast...
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SPOCcast Episode 19 Michael Kublin on Leadership from 2019-09-02T18:52:22
Michael W. Kublin is the founder and President of PeopleTek, a leadership coaching and development company specializing in helping leaders, teams, organizations, and cultures achieve their full pot...
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SPOCcast Episode 18 - Leslie O'Flahavan on Clear Language from 2019-07-29T15:59:53
Leslie O'Flahavan discusses the importance of clear written communication. Read more at https://www.ewriteonline.com
The SPOCcast logo, podcast theme, and all content are the property of HDI, a...
SPOCcast Episode 17 - David Cannon on Strategy from 2019-07-14T22:07:37
David Cannon will deliver a session at Service Management World 2019 called "Strategy: Plain and Simple." http://www.smworld.com/conference/Session?session=Session-305-Strategy-Plain-and-Simple-201...
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SPOCcast Episode 16 - Jeff Toister on Customer Service from 2019-06-10T14:09:24
A conversation with Jeff Toister, author of "Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service" and other books. His website is at https://www.toistersolutions....
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SPOCcast Episode 15 - Donna Knapp on DevOps and ITSM from 2019-05-13T18:54:50
An interview with Donna Knapp, ITSM Academy's curriculum development manager and member of the DevOps Institute's Board of Regents. https://www.linkedin.com/in/donnaknappitsm/ The SPOCcast logo, p...
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SPOCcast Episode 14 - Michael O'Leary on Remote Support from 2019-04-19T13:02:27
Michael O'Leary is Client Services manager at Southern New Hampshire University. In this episode, Michael describes how his team supports students and staff. The SPOCcast logo, podcast theme, and a...
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SPOCcast Episode 13 - Chris Chagnon on Analytics, AI, and User Experience from 2019-04-05T21:20:13
An interview with Chris Chagnon, an IT Service Management (ITSM) Architect who designs, develops, and maintains award-winning experiences for managing and carrying out the ITSM process. Chris is a ...
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SPOCcast Episode 12 - Doug Tedder - Enterprise Service Management and VeriSM™ from 2019-03-10T21:15:53
An interview with Doug Tedder, consultant and trainer, about Enterprise Service Management, the VeriSM™ approach, the value of training, and more. This podcast is copyright The SPOCcast logo, podca...
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SPOCcast Episode 11 - Phyllis Drucker on Innovation, Enterprise Service Management and More from 2019-02-24T23:09:42
Phyllis Drucker talks about including the ability to fail, VeriSM™, continuous learning, business partnership with IT, Enterprise Service Management, Information Security, and more, including her s...
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SPOCcast Episode 10 - Stephen Mann on ITSM/ESM Technology and More from 2019-02-06T22:06:36
An interview with ITSM analyst, blogger, and speaker Stephen Mann about why implementing service management tools isn't the real task, and how we should be thinking about Enterprise Service Managem...
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SPOCcast Episode 9 - Peter McGarahan on Shift Left and Communicating Value from 2019-01-25T17:00:04
Pete McGarahan provides outstanding influence and contributions to the HDI community. He will be sharing wisdom at HDI 2019 Conference & Expo. http://bit.ly/2Mv5VuK The SPOCcast logo, podcast theme...
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SPOCcast Episode 8 - Fancy Mills on Training and More from 2019-01-14T16:14:58
HDI's director of training and content, Fancy Mills, on the value of training, changes for 2019 at HDI, and more.
HDI Community Membership: https://www.thinkhdi.com/member/CommunityMembers
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SPOCcast Episode 7 - Simone Jo Moore on Uncertainty and Transformation from 2018-12-02T21:45:40
Simone Jo Moore talks about VUCA, FUD, resilience, resistance, and the human side of AI. Along the way, she discusses the US Coast Guard's motto, "Semper Paratus" (always ready), and about making t...
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SPOCcast Episode 6 - Gregg Gregory on Teams from 2018-11-20T18:40:46
Gregg Gregory, on Twitter @TeamsRock, talks about why and how teams work. Did you know there's a fifth stage beyond "forming, storming, norming, and performing"? Discover why Gregg believes so stro...
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SPOCcast Episode 5 - Patti Blackstaffe on People Strategy from 2018-11-05T16:59:06
An interview with Patti Blackstaffe, CEO of Strategic Sense, Inc. Patti specializes in the people side of complex technology implementations. Follow her on Twitter at https://twitter.com/strategics...
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SPOCcast Episode 4 - Jim Bolton on Problem Management from 2018-10-17T00:00
Jim Bolton, co-author of "Problem Management: A Practical Guide" discusses problem management value and methods, and talks about the training developed by Propoint Solutions now being offered by HD...
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SPOCcast Episode 3 - Greg Sanker on IT Change Management from 2018-10-03T00:00
A conversation with Greg Sanker, author, blogger speaker, and CIO, about IT Change Management and service management. The SPOCcast logo, podcast theme, and all content are the property of HDI, a pa...
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SPOCcast Episode 2 - Aprill Allen on Knowledge Management from 2018-09-19T00:00
Aprill Allen - https://twitter.com/knowledgebird on Twitter - is the guest, and talks about the need for knowledge management in the face of coming AI, Machine Learning and automation, as well as o...
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SPOCcast Episode 1 - Stuart Rance on IT Service Management from 2018-09-07T21:49:31
A conversation with Stuart Rance, service management expert, author, consultant. Hosted by Roy Atkinson. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa...
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