Episode 14 – Incident management - a podcast by Starling Bank

from 2023-12-12T18:34:12.127448

:: ::

We discuss how Starling manages incidents, such as loss of app functionality caused by a bug or a fault at a third party, in order to get a quick and safe resolution.

Communicating with and keeping customers informed during an incident is a key part of this, we talk through our approach.With lead engineer Sam Everington, social media manager Sarah Deakin, and your regular host Jason Maude.