"Smarter, AI-Driven Customer Service, & Help Desks: James Wilson with ThinkOwl" - a podcast by Supply Chain Now

“Smarter, AI-Driver Customer Service & Help Desks: James Wilson with ThinkOwl”
Supply Chain Now Radio, Episode 246
Broadcast Live from eft’s Logistics CIO Forum, a Reuters Event
In Austin, TX

This episode features James Wilson. James serves as Senior Vice President, AI Customer Relations for ThinkOwl, a technology company that started in Artificial Intelligence and Machine Learning in 1996. ThinkOwl supports some of the largest global logistics companies in almost 40 languages/40 countries. Working with unstructured data of customer facing emails and semi-structured data of forms like invoices and BOLs, AI is quickly trained for any repetitive emails, such as: track and trace, claims and damages, proof of delivery, brokerage and finance/billing/collections can gain efficiency. Learn more about ThinkOwl here: https://www.thinkowl.com/

Upcoming Events & Resources Mentioned in this Episode
Connect with James on LinkedIn: https://www.linkedin.com/in/jameswwilson/
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This episode was hosted by Greg White and Scott Luton. For more information, please visit our dedicated show page at: www.supplychainnowradio.com/episode-246

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