S2E31 - Weathering the Perfect Storm with Mike Hook, VP of Sales, ChildcareCRM - a podcast by Richard Harris and Scott Leese

We get tactical on this episode with Mike Hook, VP of Sales, ChildcareCRM. We discuss all things from onboarding to prospecting pains as well as how he weathered the storm of coming in to a new company, a new role, COVID and going remote all at once, as well as: 

How they got creative on churn during COVID

How he feels about the infamous "breakup email" 

His strategy on re-engaging clients that ghost you

The most important (and least talked about) aspect of onboarding success

What he wishes he knew a year ago 

Leaning in to say no to people sooner

 

Further episodes of Surf and Sales

Further podcasts by Richard Harris and Scott Leese

Website of Richard Harris and Scott Leese