Podcasts by Talking Shop with ShopOwner
Shop Owner magazine explores management topics with some of the industry’s best shop owners and business leaders.
Further podcasts by Babcox Media
Podcast on the topic Technologie
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Shift Your Thinking - Satisfaction In Life Doesn't Come From Chasing Happiness from 2023-11-27T13:26:13
When the workday is over, the tools are put away, the computers have gone to sleep, the customers have driven away safely and the last tech has clocked out, washed up and left the parking lot, do y...
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How To Let Your Future Techs Know You’re Looking For Them from 2023-10-24T19:56:43
We talk a lot about the challenges facing shops these days – from technology to training to technicians, it often feels like we have more problems than solutions.
In this episode of Talk...
Pixel Density and Object Contrast - Challenges AI Can Help Vehicle Cameras Overcome from 2023-10-02T17:51:49
Would you go for a ride in a car that has no driver? Autonomous vehicles are making news every day and they're making some automotive professionals nervous. Are they the future of ride sharin...
The Future of The Automotive Shop - Being Open To Change Is The First Key To Success from 2023-08-30T19:12:37
Baseball Hall of Famer Nolan Ryan once said, "Enjoying success requires the ability to adapt. Only by being open to change will you have a true opportunity to get the most from your talent." While ...
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The Future Of The Automotive Industry May Not Be What We Were Promised from 2023-07-27T20:18:02
Of all the changes this industry has faced over its more than a century of life, that past 40 years have been a whirlwind. We’ve seen typewriters transition to mainframes to laptops; we’ve witnesse...
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EVs Are Coming To Your Shop - Are You Ready For The Wave? from 2023-06-30T14:36:53
For years, many automotive professionals feared the growing presence of electric vehicles because of the possibility that they meant fewer service opportunities. Since it's now becoming clear that ...
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Creating A Game Plan To Build A Championship Business from 2023-05-31T17:38:08
As a fan, the drama and excitement of sports are a great distraction from real life - something amazing might be right around the next corner, the next pitch or the next pass. Yet, as a coach or pl...
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Ditch The Clipboard And Tell The Repair Story With Digital Vehicle Inspections from 2023-04-27T17:29:14
Hopefully we all do vehicle inspections – and hopefully, most of those are digital inspections. And, with constantly evolving advances in technology, those inspections are producing amazing images....
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Who's Gonna Fix The Cars? Handling Tomorrow's Tech Shortage With Today's Technology from 2023-03-29T17:24:27
There is justified concern about the future of this industry, and specifically, who's going to be around to fix vehicles when that trusted local mechanic retires his wrenches. Some fear that no one...
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Think Holidays Are Stressful? Try Working With Your Family. Tips To Do It Right. from 2023-02-27T19:47:19
Think your job is challenging enough just working with your friends and employees? Try working with your family. Multi-generational shops are looked at in awe because a lot of times we just can't p...
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What Could Possibly Go Wrong And Other Things Murphy Was Right About from 2023-01-31T02:41:50
Do you ever have that 3 am feeling, when you suddenly wake up out of a deep sleep just knowing something is wrong? Most of the time of course, it’s the little things that cause the most stress and ...
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If You Weren't At AAPEX, What Did You Really Miss? from 2022-11-29T19:35:35
Have you ever had a feeling that there is a huge party going on somewhere and you haven't been invited? You're happy for everyone who got to go and you know that you'll hear all about what happened...
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Big Mouths in The Bay - How Talking Will Soon Help You Fix Cars from 2022-10-18T18:58:20
Here’s an all-too realistic scenario – A technician is elbow deep into a repair when he suddenly needs to access an online repair manual. Because the shop’s computer is in the main office, he stops...
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What Is A 20 Group And Why Should I Care? from 2022-09-30T01:43:03
When you start a new job as an employee, you’re usually given time to acclimate to your new situation. You’re given time to learn how to do a job the right way, how to build your skills, how to mas...
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Yes, There's Something We Can Do About The Tech Shortage from 2022-09-09T13:37:09
No one should be surprised by the news that there's a shortage of technicians coming into or staying in this industry, but the revelation for many people is that this isn't just a dead-end career.<...
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How (And Why) You Need To Reflash Your Internal Computer For Your Shop's Sake from 2022-08-26T12:53:17
The definition of insanity is doing the same thing over and over hoping for a different result. In today's economy, that's also a recipe for disaster.
In this episode of Talking Shop wit...
Training Needs Change But Need For Training Doesn't from 2022-08-19T13:22:34
Perceptions of the industry have changed over the past 35 years. The grease monkey has given way to the technician and thanks to the effort of a lot of people in this industry, being in the automot...
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On The Road To AAPEX - Appealing To The Industry To Make The Trip Possible from 2022-07-15T17:25:20
If you’ve tried to travel this summer, you may have come to one conclusion: the friendly skies seem decidedly angry.
Luckily, the open road beckons, and though driving brings about its own ch...
Teamwork, Dream Work and Shopping For Your Next Great Employee from 2022-06-28T14:02:20
A man with dreams, it’s said, needs a woman with vision. Her perspective, faith and support will change his reality.
In this episode, of Talking Shop with ShopOwner, Doug Kaufman speaks with H...
How Prepared Are Today's Graduates To Be Tomorrow's Technicians? from 2022-05-12T21:43:55
The technician shortage is nothing new - it's been a trending topic in the automotive industry for decades. According to experts, demand for technicians has nearly doubled in the past year and is e...
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How Technology Can Save Your Shop from 2022-04-18T19:27:02
They may seem like a foreign language to much of the population but terms like ADAS, VVT and R1234YF are more than just a secret code - they are terms that today's shop owners must know to be relev...
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In Business, As Travel, Preparation Beats Panic Every Time from 2022-03-29T12:56:37
The automotive industry is flying high right now, but we all recognize that we could hit turbulence from time to time. If there are storm clouds over the horizon, are you prepared, not panicked?
Does Your Business Define Your Life Or Does Your Life Define You? from 2022-02-18T14:12:16
Canadian author, Margaret Trudeau said, "We can choose to wake up and grumble all day and be bitter and angry and judge others and find satisfaction in others doing bad instead of good. Or we can w...
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Having The Courage To Show Up Is The First Secret To Shop Success from 2022-02-11T16:29
What could a jazz musician and former navy signalman possibly say to motivate the automotive industry? As it turns out, plenty. According to Frank Leutz, owner of Desert Car Car in Chandler, AZ and...
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How Has The Pandemic Affected Customer Service? from 2021-12-15T19:07:17
Profits are up and business is booming - it's all great news, right? Well, on the one hand yes, it's likely you're busier than ever - on the other, are you able to keep up?
The pandemic has ...
Industry Hits Jackpot In Las Vegas - Were You There? from 2021-12-08T18:46:23
The drought has ended and the return to trade shows has happened. AAPEX 2021 is in the books. And whether business as usual has now become business as possible, it was great to reconnect with the i...
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Can We Turn Back The Tech Shortage Tsunami? from 2021-11-23T18:27:01
Everyone talks about the technician shortage but does anyone do anything about it? Well, yes. From educators to manufacturers to shop owners to industry advocates, people have been working for deca...
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Here's Why You Probably Need To Raise Your Labor Rate from 2021-10-25T18:18:07
If you're a shop owner you've heard from your coaches and your industry suppliers that your labor rate is probably too low. Of course, you've heard from your customers that it's far too high! Who d...
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Training - What's Needed, What's New&What's Next from 2021-09-27T15:46:02
There are only two ways a manager can impact an employee’s output,” said Andy Grove, who was CEO of Intel. “Motivation and Training. If you’re not training, you’re only doing half your job.” Talki...
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The Global Microchip Shortage: Problem or Opportunity for the Aftermarket? from 2021-09-10T13:26:06
The global microchip shortage has the power to disrupt nearly every consumer purchase, from computers to TVs to refrigerators. But the automotive industry may be the most visible victim of the chip...
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Technology and Business Continue To Change – Can You Keep Up? from 2021-08-16T16:30:17
Hey, what’s new? Ask that question these days any you’re likely to get a wide assortment of answers. Business continues to change at a dizzying pace – from technology in the car to technology in th...
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Tomorrow's Shop Can't Succeed With Yesterday's Management Methods from 2021-08-10T14:27:18
From advanced technology under the hood to robotic devices keeping us between the lines, today’s cars are definitely NOT your grandfather’s Oldsmobile. And with all of the changes affecting busines...
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Right To Repair - How Digital Data Access Will Define This Industry from 2021-07-19T12:00:05
Right to Repair promises unprecedented access to vehicle data, but that may not mean what you or your customers think it does. Joe Register, VP of Emerging Technology with the AutoCare Association...
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Crowds, Conventions And Coming Back - A Conversation With Clay Millican from 2021-07-15T20:11:13
NHRA Top Fuel Champ Clay Millican loves the crowds at a racetrack and, now that events are being held live again, he can't wait to go to work each week. He shares his thoughts on learning that he's...
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Three Industry Bright Spots You May Be Ignoring from 2021-05-13T12:23:04
Despite an incredibly tough year, things aren't all doom and gloom in the automotive industry. In fact, there are some real bright spots you may be overlooking. ShopOwner editor Doug Kaufman and in...
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New Technology Helps To Solve Old Technician Complaints from 2021-01-22T16:40:22
2020 brought unprecedented difficulties to shop owners – but in many cases there were significant opportunities as well. From customer service to employee training to supplier relationships, modern...
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Training Still Matters Regardless Of The Method from 2020-12-17T22:32:33
It's been a crazy year, but we've all learned something. One of those things is that training matters now more than ever. Even though the methods may be changing the need for solid technical and ma...
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Understanding What Rental Car Insurance Really Means To Your Shop from 2020-12-17T21:58:19
Offering loaner vehicles is key to maximizing your shop's revenue. However, shops often struggle with managing their fleet and understanding the pitfalls. Laura Tierney, national sales manager for ...
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Limiting Your Loaner Liability With ShopLoaner.com from 2020-12-07T19:00:13
Shops do a lot to maximize the customer experience, including offering loaner cars or rental cars in many circumstances. How can shop owners feel confident their cars won't be abused by customers? ...
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Customer Communication – Lessons From the Virtual AAPEX Experience from 2020-11-19T19:51:19
Customer service comes in many different styles, but one thing is always in fashion - good communication. Doug Kaufman, editor of ShopOwner, talks with Tim Allbritten from BG Products and Jesse Med...
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How to Capture the Real Value of a Virtual AAPEX Experience from 2020-10-12T18:20:06
AAPEX's annual in-person gathering has gone virtual in 2020. While some mourn the disruption to the industry, Vic Tarasik from Shop Owner Coach says there is real value to be captured from the virt...
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Talking Shop about Virtual AAPEX 2020 from 2020-09-29T15:24:18
Although AAPEX had to cancel its in person event this year, the Virtual AAPEX Experience will take place from Nov. 3rd-5th. With a focus on the Service Professional, the experience will feature doz...
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Managing Your Shop Loaner Car Program from 2020-08-25T20:59:41
Offering loaner vehicles is key to maximizing your shop's revenue. However, shops often struggle with managing their fleet, especially as the fleet grows. Doug Kaufman talks with experts from ShopL...
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Setting Up an Apprentice Program from 2019-05-13T14:28:34
Episode 2 of Talking Shop with Shop Owner magazine explores how one shop is tackling the technician shortage head on. Dwayne Myers, president and CEO of Dynamic Automotive shares how his shop’s app...
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Hosting Successful Car Care Clinics from 2019-04-25T15:47:20
Episode 1 of Talking Shop with Shop Owner magazine explores what it takes to host a successful car care clinic. Bill Hill, owner of Mighty Auto Pro in Medina, Ohio, and Leigh Anne Best, the shop’s ...
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