MBA1340 Q&A Wednesday: How can I convince a customer they don’t need a refund? - a podcast by Omar Zenhom

Refund requests happen. They’re unavoidable. But how you respond can make all the difference in the success of your business. It’s Q&A Wednesday, and we’re helping one listener learn how to turn those refund requests into opportunities — to keep the sale, to keep the customer, or to improve your company’s reputation in the long […]

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