MBA1396 What Is NPS, and How Can It Improve Your Customer Retention? - a podcast by Omar Zenhom

What’s your NPS? If you don’t know, you need to find out. Your “Net Promoter Score,” or NPS, is a simple but super-powerful metric for measuring…well, love. Based on a single-question survey, it gives you a snapshot of how much your current customers love your business. That’s all there is to it, but don’t let […]

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