MBA2169 Why You Might Be Failing at Customer Support - a podcast by Omar Zenhom

Support isn’t just about solving problems. Building the best Customer Service/Support team should have way bigger goals! Support affects everything from marketing to sales to product development — not just retention and churn rates.  Yet somehow, most entrepreneurs see Support as almost an afterthought.  If putting out fires is all your Support team is doing…you’re […]

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