MBA2250 Q&A Wednesday: How many support messages is too many for one team member? - a podcast by Omar Zenhom

Customer Support should never be a secondary concern — it’s a selling point, and key to fighting churn. But a listener wants to know: how much Support can you expect your team to offer?  It’s Q&A Wednesday, and our listener has more Support requests than the current (single) Support agent can handle. Is it because […]

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