123: Customer Service as a Competitive Advantage - a podcast by Ben Orenstein and Derrick Reimer

Ben put big and new priorities to the side to cover support for Tuple. By doing so, he discovered different opportunities to reduce the number of support requests received. It’s challenging to work on the right things in a smart order.
Derrick knows how support is one of the best ways to identify pain points with your product. He describes how founders often follow their passion instead of their priorities. With StaticKit, Derrick is expanding his focus to align tools that he’s building to meet niche market demand. However, less is more when it comes to outreach and emails.

Further episodes of The Art of Product

Further podcasts by Ben Orenstein and Derrick Reimer

Website of Ben Orenstein and Derrick Reimer