483: Using the F.O.R.D. Concept to Build Relationships in Your Practice - Jenni Poulos - a podcast by ACT Dental

from 2022-10-10T03:00

:: ::

Using the F.O.R.D. Concept to Build Relationships in Your Practice

Episode #483 with Jenni Poulos

No matter how hard you try, you can't remember everything about every patient. But there is a way to document key details about them. It’s called the FORD concept, and Kirk Behrendt brings back Jenni Poulos, one of ACT’s amazing coaches, to share what it is, why you need it, and how to use it in your practice. FORD is a shortcut to better relationships! To learn the faster, easier way to bond with your patients, listen to Episode 483 of The Best Practices Show!

Episode Resources:


Main Takeaways:

FORD is an easy way to document key patient information.

This system ensures your entire team is up to date with patients.

Patients will trust you more quickly when they feel listened to and cared for.

When patients trust you, they are more likely to accept your treatment plans.

Quotes:

“Patients want to know you care. They want to know that you're listening. They want to be remembered. We all do. And I've had so many teams say to me, ‘Gosh, we’re trying to find a way to put these notes so we can remember things. Do we put it in the clinical notes? How do we do it? Do we pin it? What's a great system for this?’ And one of the amazing doctors in our community taught us about this FORD concept. It’s a way to create a system to consistently and reliably know what's important to our patients so we can talk to them about it.” (4:04—4:41)

“The FORD concept is making small notes about your patients’ Family, their Occupation, their Recreation, and their Dreams. These are the things that are personal to our patients. So, just by making small notes about each of these items, FORD, keeping them in your software, you can reference them before your patients come in and remember the things that are important to them. And immediately, shortcut relationship, because you begin to talk about them.” (5:33—6:08)

“[FORD] really simplifies this [relationship-building] process, and you're not relying upon Sally’s brain to remember what was important about Mrs. Smith. You're not relying upon your assistant to recall what was talked about six, seven, eight weeks ago the last time a patient was in your chair. Our days are busy and crazy, so make this easy on yourselves and capture these key items.” (8:14—8:46)

“Great leaders, great communicators, great team members, they remember the things that light people up. They remember those exciting moments. And when we talk about our dreams, it’s those light-up moments. It’s those exciting moments. And it actually brings us into a headspace where we have this release of dopamine, this release of serotonin, and we’re happy and excited and engaged. Our brains become...

Further episodes of The Best Practices Show with Kirk Behrendt

Further podcasts by ACT Dental

Website of ACT Dental